- ManTech (Baltimore, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Manager - Tier 1** to join our team supporting a ... to operate a 24 x 7 Service Desk Operation. You will lead a Tier ...include, but are not limited to:** + Manage the Tier 1 Service Desk Team… more
- Leidos (Odenton, MD)
- …Proactively monitor Incidents for trends and potential Problem Records and highlight these to the Service Desk Manager in order to ensure the availability of ... messages, and in person + Able to adapt to service desk capability, handling calls and contacts...their issues are being actively addressed. + Escalate to Tier 2 and Tier 3 System Administrators… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …Tier -II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for ... environment. Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech… more
- General Dynamics Information Technology (Fort Meade, MD)
- …of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required** ... Transform technology into opportunity as a **Help Desk Support Service Specialist - Intermediate** with...mainframe applications and hardware. + Handles problem that the first- tier of help desk support is unable… more
- Parsons Corporation (Baltimore, MD)
- …**Preferred / Desired Skills:** + Experience with VTC scheduling / troubleshooting + Tier 1 support experience + Experience with JIRA and Remedy ticketing systems + ... Experience with Microsoft System Center Configuration Manager (SCCM) + A problem solver who can get in, be given a project, and use engineering skills to determine a… more
- GovCIO (Hanover, MD)
- …support to include ticket triage, assignment, and resolution. Additionally, monitor system and service support trends and coordinate with existing Tier 1 and ... as needed. **Responsibilities** Responsibilities include: + Operate an AWS GovCould hosting service with a collection of capabilities, tools, and services to provide… more
- TriTech Enterprise Systems, Inc. (Baltimore, MD)
- …3 support. + Document and communicate information to develop templates based on user calls to the Service Desk Manager . Assist the Service Desk ... hardware/software PC and printer problems. + Monitor industry standard service desk , including phone calls, email, and... desk Maximo queue. Troubleshoot with end-user, triage service tickets, and route to appropriate Tier … more
- Deloitte (Baltimore, MD)
- …Active Directory systems. + Key responsibility for monitoring and responding to issues or service requests reported in Service Desk and creating and ... team. + Work with end users as Deloitte's top tier of support for email and Active Directory issues....resolving problem tickets for chronic service issues. + Participate in after business hours operational… more
- Synergy ECP (Columbia, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... class. Synergy ECP is looking for a Deputy Program Manager for a contract located in Columbia, MD Clearance...Identity & Access Control Management (ICAM) policy. + Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of… more
- Stratus Solutions (Columbia, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. * Provide Tier 1 (Help Desk ) and Tier II (Escalation) problem ... installing software packages such as iso and RedHat Package Manager (RPM) * Must successfully pass a background check...nice-to-have qualifications): * Three (3) years with administering messaging service such as Java Messaging Service , TIBCO,… more
- Cayuse Holdings (Baltimore, MD)
- …for PC, server, mainframe applications, storage, and hardware. Handles problems that the first tier help desk support is unable to resolve. May interact with ... Our clients include DHS, DHA, DoS, USMC, US Army, HHS/Indian Health Service , Department of Interior, Bureau of Indian Affairs, Bureau of Indian Education,… more
- DLA Piper (Baltimore, MD)
- …transfers. + Fields billing inquiries. Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis. Meets SLA requirements for response ... Accounts Administrator is expected to successfully manage the firm's top- tier billing portfolios based on defined support models to...+ Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis. +… more
- Leidos (Annapolis Junction, MD)
- …under desks to resolve cabling issues. + Must have the ability to work service desk tickets from a queue. BASIC QUALIFICATIONS: + Security Clearance Requirement ... Team. The successful candidate will work under our IT manager maintaining the health of thin clients, servers and...ceiling. + Asset management tracking, labeling and destruction. + Tier 1 support of Cisco VOIP Phone system. Troubleshooting,… more
- SHI (Annapolis, MD)
- …weekly timesheets. + Align with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + ... continuous learning, are key aspects of this role. This role will report to the Manager of ASG Engineering role in the ASG Product & MSP department, this remote… more
- Lutheran Immigration and Refugee Service (Baltimore, MD)
- …customer service . Under direct supervision of the Support Services Help Desk Manager , installs, maintains, tests, and repairs applications, systems, and ... direction to staff. Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a… more
- SHI (Annapolis, MD)
- …weekly timesheets. + Align with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + ... continuous learning, are key aspects of this role. This role will report to the Manager of ASG Engineering role in the ASG Product & MSP department, this remote… more