- ManTech (Glen Burnie, MD)
- …advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist Journeyman- Tier 1 ** to join our team in ... of tickets assigned. + Providing phone, email, chat, and Service - Desk support for end users that are...call or ticket to the appropriate queue/group for resolution ( Tier 2, Account Administration, Mobile Support, Asset Management, Training… more
- Koniag Government Services (Baltimore, MD)
- …**Job ID 2390216** **Tuknik Government Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a Public ... accounts, paid holidays, three weeks paid time off, and more. **Help Desk ** Tuknik Government Services, LLC (TGS) is 8(a) certified company providing leading… more
- ManTech (Glen Burnie, MD)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 1 Help Desk Support Services SME** to join ... in the Herndon, VA. This position supports a 24/7/365 service center. You will have the option of 2nd...May provide training and guidance to more junior help desk personnel. + Provides resolutions to out of the… more
- Farfield Systems (Fort Meade, MD)
- …US Citizenship + Monday thru Friday 10am-6pm + Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user ... of Web- or email-submitted requests. Logs and tracks inquiries using service request management database, and maintains history records and related documentation.… more
- Farfield Systems (Fort Meade, MD)
- …long term position. (Monday thru Friday 10am-6pm) Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides ... of Web- or email-submitted requests. Logs and tracks inquiries using service request management database and maintains history records and related documentation.… more
- CACI International (Annapolis Junction, MD)
- …to resolve operating difficulties + Recommends systems modifications to reduce user problems.Group: Help Desk Team: Tier 1 **More About the Role:** + Day ... Systems Administrator I ( Tier I SME) Job Category: Information Technology Time...high morale environment and assist other functions of the service desk as needed. + Analyzes help… more
- CACI International (Hanover, MD)
- …+ Manage the daily activities of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of ... architectural, technical, implementation and maintenance of an enterprise IT service management system to manage customer IT service...users in accessing and using IT systems + Provide Tier 1 (Help Desk ) and… more
- Alaka'ina Foundation Family of Companies (Aberdeen Proving Ground, MD)
- …Proving Grounds, Maryland. DESCRIPTION OF RESPONSIBILITIES: + Provides IT Tier I/II service center support + Provide help desk support to C5ISR personnel. ... Family of Companies (FOCs) is looking for an IT Tier I/II Help Desk Support professional for...provide complete support to the end user from the Service Desk ticketing system + Performs technical… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement We are an...- 3:30 PM weekend shift) The Enterprise Operations Center (EOC) Tier 1 System Support Analyst is part of ... the Enterprise Operations Service Desk staff supporting the agency's systems, hybrid cloud infrastructure and its applications. The EOC is primarily responsible… more
- COMSO, Inc (Fort Meade, MD)
- …hour a day Shift (0600 - 2200) Help Desk support as defined by first response/ Tier 1 support. + Work with a small team providing service availability ... Help Desk Level 2 (PIPELINE) - TS/SCI w/ Polygraph...communicate outage information to co-workers and customers + Provide tier 1 response to customer service… more
- DCCA (Ellicott City, MD)
- …first mentality and a dedication to excellence. Key Task (Major duties and responsibilities): . Help Desk Specialist . Provide Tier 1 help desk support ... Help Desk Analyst Location Ellicott City, MD Job Code...Ellicott City, MD Job Code 2297 # of Openings 1 Apply Now (https://phg.tbe.taleo.net/phg02/ats/careers/v2/applyRequisition?org=DCCAMD&cws=39&rid=2297) DCCA is a veteran-owned IT… more
- BAE Systems (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) ... Provide support for implementation, troubleshooting and maintenance of IT systems Provide Tier 1 (Help Desk ) problem identification, diagnosis and… more
- Ops Tech Alliance (Fort Meade, MD)
- …about your success, then this could be the right position for you. **Responsibilities** + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) + Provide ... System Administrator Level 1 (Fort Meade, MD) **System Administrator Level ...We are a certified SBA 8(a) Small Business and Service -Disabled Veteran-Owned Small Business (SDVOSB). **Team Member Benefits** +… more
- Jovian Concepts, Inc. (Annapolis Junction, MD)
- …networks with ability to identify, troubleshoot, and document network connectivity and performance issues. + Tier 1 (Help Desk ) and Tier 2 (Escalation) ... Jovian Concepts, Inc is looking to hire a Systems Administrator Level 1 for a great opportunity in the Annapolis Junction area. TS/SCI Clearance with a Poly… more
- M. C. Dean (Annapolis Junction, MD)
- …system issues for physical security systems and networks + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation ... **System Administrator 1 - Annapolis Junction, MD** ID **11947** Location...to: + Manage physical security system support to meet service level agreements + Analyze physical security system performance… more
- TriTech Enterprise Systems, Inc. (Baltimore, MD)
- …calls, email, and service desk Maximo queue. Troubleshoot with end-user, triage service tickets, and route to appropriate Tier 2 and Tier 3 support. ... printer problems. + Monitor industry standard service desk , including phone...maintain or assist in the development and maintenance of Tier 1 documentation including a knowledge base.… more
- Synergy ECP (Columbia, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of… more
- Deloitte (Baltimore, MD)
- …Managing the daily activities of configuration and operation of IT systems. + Providing Tier 1 (Help Desk ) problem identification, diagnosis and resolution ... users in accessing and using IT systems. + Providing Tier 1 (Help Desk ) and...1 + years of experience with ServiceNow platform. + 1 + years of experience with Service Management… more
- Farfield Systems (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) ... . Provide support for implementation, troubleshooting and maintenance of IT systems2. Provide Tier 1 (Help Desk ) problem identification, diagnosis and… more
- Leidos (Columbia, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) ... implementation, troubleshooting and maintenance of IT systems + Provide Tier 1 (Help Desk ) problem...understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA) + Analyze and resolve complex… more