- AeroVironment (Germantown, MD)
- …a member of the IT Service Desk team and serves as the highest technical escalation point for end-user support . This role is responsible for resolving highly ... IT leadership to enhance system reliability, user experience, and support effectiveness. **Position Responsibilities** 1. Critical Incident ... Resolution + Act as the final point of escalation for complex incidents escalated from Level 1 and… more
- GAP Solutions Inc (Herndon, VA)
- …to Herndon, VA area.** **Position Objective:** GAP Solutions is seeking a results-driven IT Manager to lead a corporate IT team and be hands-on as needed across ... Azure and Microsoft 365, and a solid background in networking. The IT Manager will be responsible for day-to-day IT operations, project delivery, system reliability,… more
- Microsoft Corporation (Reston, VA)
- **Overview** Support Escalation Manager - Incident Manager acts as a primary contact to understand issues and improve the experiences of ... managers. Proactively escalates highly sensitive issues to senior support escalation managers. **Qualifications** **Required Qualifications:** + Master's… more
- Microsoft Corporation (Reston, VA)
- **Overview** Support Escalation Manager - Incident Manager acts as a primary contact to understand issues and improve the experiences of ... the nature of your employment with Microsoft and the country where you work. Support Escalation Management IC3 - The typical base pay range for this role across… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- …rapid escalation and resolution of technical issues. Position Description: The Incident Manager is responsible for overseeing the timely restoration of ... incident response activities across multiple teams. The Incident Manager ensures incidents are managed in...the contract Point of Contract (POC) for all Major Incident support and coordination. + Responsible for… more
- TekSynap (Ashburn, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The Incident Support Manager supports the restoration of network infrastructure, and service ... Six (6) Plus years. **Overview** We are seeking a Incident Support Manager to join...incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation , problem management and… more
- NANA Regional Corporation (Ashburn, VA)
- …report on the incident remediation efforts. + Responsible for communicating with the CBP Incident Manager and other GSs for all Incidents. + Will act at the ... contract Point of Contract (POC) for all Major Incident support and coordination. + Responsible for...closed. + Responsible for providing recommendations to the CBP Incident Manager for the on-going improvement of… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- ROLE DESCRIPTION: The Incident Manager will have experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center supporting ... to deliverables and performance metrics where applicable. 3) Monitor and support Incident management in production, development, and test environments… more
- TekSynap (Ashburn, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The Problem Support Manager is responsible for managing the lifecycle of all network infrastructure ... (4-6) years' experience **Overview** We are seeking a Problem Support Manager to join our team supporting...incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation , problem management and… more
- Clark Construction Group, LLC (Mclean, VA)
- …vulnerability management. Reporting to the Director of Information Security, the Cybersecurity Manager will be responsible for leading advanced incident response ... Group is looking for a strategic and experienced Cybersecurity Manager to join our growing cybersecurity team. This role...an onsite role in our McLean, VA office. + ** Incident Management & Leadership:** Serve as a key technical… more
- ManTech (Herndon, VA)
- …certification **Preferred Qualifications:** + Technical Certifications: + Help Desk Institute Support Center Manager (HDI-SCM) certification. + CompTIA Security+ ... **MANTECH** seeks a motivated, career and customer-oriented **Integration Service Delivery Manager (ISDM)** to join our team in **Herndon, VA** . This is a hybrid… more
- CACI International (Chantilly, VA)
- …to ensure continuity of service and rapid issue resolution. As a Frontline Account Manager , you will provide Tier 1 support via phone, email, and walk-up ... As a key member of the Integrated Service Center, the Frontline Account Manager will: Key Responsibilities: Provide first-level technical support in a 24x7… more
- TekSynap (Ashburn, VA)
- …Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and ... proactive analysis and reporting, incident resolution and escalation , problem management and resolution, coordinating of events related to network… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- This program is required to provide ongoing support for the agencies Network Operations Center (NOC) and Wireless Network Operations Center (WNOC), which are ... Division (NOD). These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance… more
- TekSynap (Ashburn, VA)
- …Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and ... proactive analysis and reporting, incident resolution and escalation , problem management and resolution, coordinating of events related to network… more
- System One (Herndon, VA)
- AWS Security Manager Location: 100% Remote US citizenship required per government contract Must be able to obtain Public Trust Clearance W2 only, NO C2C The AWS ... Security Manager is responsible for ensuring the security, compliance and...hands-on experience with AWS security services, cloud risk assessments, incident response and continuous security monitoring. This role partners… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- Program Description: This program is required to provide ongoing support for the agencies Network Operations Center (NOC) and Wireless Network Operations Center ... Division (NOD). These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance… more
- Signature Aviation (Dulles, VA)
- As an **Assistant General Manager ** , you are a vital member of the base leadership team, helping guide a cross-functional staff in delivering safe, seamless, and ... you'll lead the private aviation terminal in the General Manager 's absence, upholding Signature Aviation's gold standard of service....a resource on guest service matters and as an escalation point for guest inquiries. + Provide onsite business… more
- SAP (Herndon, VA)
- …must have manager 's approval to transfer. SAP NS2 Secure Cloud Support organization is seeking a highly skilled SAP IBP Data Integration Specialist with ... sensitive escalated customer issues in team environments and individual-driven actions ( incident solving or real-time support ), in cooperation with experienced… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …troubleshooting and escalation of incidents that arise in all environments. Provide support on Incident bridge calls with emphasis on restoring service to ... monitoring and reporting tools such as IBM Netcool Omnibus, AppDynamics, HP Operations Manager * 3 years of experience using incident management tools such… more
