- ASM Research, An Accenture Federal Services Company (Germantown, MD)
- The Service Desk ( Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and ... staff, across on-site and occasional off-site environments. + Deliver deskside ( Tier II) support for troubleshooting, repair, deployment, and installation… more
- CACI International (Sterling, VA)
- … support to end-users for PC, server, and mainframe applications or hardware. + Support the Tier 2 Enterprise Service Desk team across multiple ... Tier 2 Technician Job Category: Information... Tier 2 Technician Job Category: Information Technology Time Type:...separated team is crucial. **What you'll get to do:** Support end-user applications and work in a multi- tier… more
- Leidos (Chantilly, VA)
- …the Tier II Network Technician are as follows: + The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN ... Modernization Sector at Leidos has an opening for a Tier II Network Technician** to support computer...of CISCO/Juniper RMA process). + Layer 1 and Layer 2 network experience (CAT5, SM/MM Fiber, Serial cables, SFP).… more
- TekSynap (Bethesda, MD)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The ** Tier 2 /3** **Mission IT** ** Support Analyst** will resolve mission-impacting IT incidents ... additional experience may be substituted + 2 + years of Tier 2 /3 support in a DoD/IC environment. + Experience with Windows/Linux troubleshooting and… more
- General Dynamics Information Technology (Bethesda, MD)
- …**Required Skills & Experience:** + Demonstrated experience in providing Tier 1 and Tier 2 IT support on mission IT systems and networks on secure and ... **Job Family:** IT Infrastructure and Operations **Skills:** Customer Service,Technical Support ,VTC **Experience:** 5 + years of related experience **US Citizenship… more
- Guidehouse (Mclean, VA)
- …and bring extensive insight into Navy-specific business processes and system configurations. + Provide Tier 2 support for SAP ECC modules, including FI, CO, ... + Troubleshoot and resolve complex production issues, working closely with end users, Tier 1 support , and Tier 3 technical teams. + Analyze system behavior… more
- CACI International (Sterling, VA)
- …and virtualization. + Minimum of a year experience providing Tier 1 or Tier 2 helpdesk/desktop support . + Ability to work independently with little ... IT Infrastructure and Engineering Support Administrator Job Category: Information Technology Time Type:...VA. and allows for remote flexibility. **Responsibilities:** + Provides support for Linux/Unix, Windows, and other embedded operating systems… more
- Capital One (Mclean, VA)
- …are consistently aligned with industry best practices and enterprise standards, while providing Tier 2 technical support . Collaboration with senior engineers ... Support & Troubleshooting** **: Provide comprehensive technical support , serving as a Tier 2 escalation point, diagnosing system faults, performing… more
- GetWellNetwork, Inc. (Bethesda, MD)
- …that focuses on on-going knowledge transfer and professional development + Mentor and upskill Tier 2 agents so there is expanded knowledge and skill sets, ... Title: Application Support Engineer ( Tier 3) Reporting to: VP, Managed Services & Support Location: Remote Primary Working Hours: 3rd shift, specific… more
- CACI International (Herndon, VA)
- …support may be outside of normal business hours + Assist the customer with tier 2 application support **You'll Bring These Qualifications:** + Bachelor's ... projects to assist with design, development & implementation and ongoing support of multiple PeopleSoft applications. Must possess knowledge of PeopleSoft and/or… more
- CACI International (Chantilly, VA)
- Network Engineer Tier 2 Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: ... basis. **Opportunity:** Team CACI is seeking a Network Engineer to support an Intelligence Community customer's diverse network infrastructure, including CAN, LAN,… more
- CACI International (Sterling, VA)
- …needed across portfolio of systems. + Champion special projects and technical upgrades. + Monitor Tier 2 and 3 support ticket queues to promote rapid ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2 .1 (ITI2.1) team in Northern Virginia! Join this passionate...As a member of the ITI2.1 Team, you will support the men and women charged with safeguarding the… more
- CACI International (Sterling, VA)
- …needed across portfolio of systems + Champion special projects and technical upgrades + Monitor Tier 2 and 3 support ticket queues to promote rapid response ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2 .1 (ITI2.1) team in Northern Virginia! Join this passionate...As a member of the ITI2.1 Team, you will support the men and women charged with safeguarding the… more
- BAE Systems (Sterling, VA)
- …and logical communications networks for the organization. + Provides Tier 2 and Tier 3 support to service requests and trouble tickets to include ... transform data into intelligence and provides engineering, integration and sustainment support for critical military platforms and systems. Intelligence & Security… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- …incidents are managed in accordance with agency policies and processes, provides leadership for Tier 1 and Tier 2 incident responses, and drives continuous ... This program is required to provide ongoing support for the agencies Network Operations Center (NOC)...stage of escalation for Incidents. + Responsible for managing Tier 1 and Tier 2 … more
- BAE Systems (Sterling, VA)
- …and configuration management processes. Support & Collaboration + Provide Tier 2 incident response by troubleshooting escalated issues, restoring service, ... data into intelligence and provides engineering, integration and sustainment support for critical military platforms and systems. Intelligence &...and escalating to Tier 3 as needed. + Directly assist end users… more
- IT Concepts (Mclean, VA)
- …as the highest internal escalation point for complex incidents, outages, and requests beyond the Tier 1/ Tier 2 scope. + Diagnose and resolve advanced issues ... requirements, and commitment to an excellent user experience. Responsibilities: Tier 3 Escalation & Advanced Technical Support :...Support , Systems Engineering, Cloud, or similar). + Demonstrated Tier 3 support proficiency and ability to… more
- KBR (Bethesda, MD)
- …a contingent position based upon contract award Responsibilities Include: Provides first line ( Tier 1) IT technical support to end users for account ... Title: Information Technology Customer Support Specialist Belong. Connect. Grow. with KBR! KBR's...approved process guidelines. + Bring forward ideas, including one Tier 0 automation process, to innovate the Service Desk… more
- TekSynap (Ashburn, VA)
- …the representative for the first stage of escalation for Incidents. Responsible for managing Tier 1 and Tier 2 incident responses. Responsible for ensuring ... **Responsibilities & Qualifications** **RESPONSIBILITIES** The Incident Support Manager supports the restoration of network infrastructure, and service operation as… more
- NANA Regional Corporation (Ashburn, VA)
- …the representative for the first stage of escalation for Incidents. + Responsible for managing Tier 1 and Tier 2 incident responses. + Responsible for ... of the organization's computer systems, networks, programs, infrastructure, help-desk support , databases, and other technologies. **Responsibilities** + Contributes to… more