- HomeSafe Alliance (Providence, RI)
- **Title:** Contact Center Customer Experience Manager **_HomeSafe Alliance_** is the single global household goods movement manager of over 300,000 ... in lieu of degree + 5 years progressive customer service experience , preferred contact center + Prior experience managing direct reports in a… more
- HomeSafe Alliance (Providence, RI)
- **Title:** Contact Center Customer Care Specialist...: + High School Diploma, GED or equivalent education experience is required . + 1+ year customer ... seeking Customer Care Specialist's to support the Customer Care contact center by...** : + Bilingual + Prior military move management experience . **Schedule flexibility:** Customer Care will operate… more
- CVS Health (Woonsocket, RI)
- …owners and developers. + 2+ years of managing Contact Center technology deployments. **Preferred Qualifications** + Experience managing best practices ... and other channels. + Experience enhancing user experience for contact center agents....projects, priorities, and urgent issues successfully and simultaneously. + Customer obsessed. Experience influencing and consulting while… more
- HomeSafe Alliance (Providence, RI)
- …is** required **.** + Preferred experience working in a multi-channel contact center environment remotely. + The role requires strong business acumen ... on the front lines to build out an exceptional customer service function and ensure an exceptional experience...of a REMOTE contact center and customer relationship… more
- Citizens (Johnston, RI)
- Description Job Description As part of our dedicated Contact Center team, our Credit Card Specialist/Senior Specialist creates positive interactions with ... to negotiate through difficult situations with empathy + . 1+ year(s) customer service and/or sales experience + . Positive and customer -focused mindset + .… more
- Citizens (Riverside, RI)
- …in the following areas: Fraud Analysis, Financial services industry, Customer service, and Contact center experience a plus + Team player with the ... a crucial part in safeguarding our customers and ensuring a best-in-class customer service experience in one of our most critical departments at Citizens. Our… more
- Lincoln Financial Group (Providence, RI)
- …risk. You will drive process improvements to deliver quality results, increase customer satisfaction, standardize, and simplify the experience across products, ... to bring on a **Manager** to join the Call Center supporting our Retirement Plan Services organization to work...leadership, coaching and process management to ensure a positive experience for our participants, peers, and partners. You will… more
- Walgreens (Mansfield, MA)
- … Center (Second Shift) **Company Indicator:** Walgreens **Employment Type:** **Job Function:** Customer Contact Center **Full Store Address:** 44 CABOT ... operational issues and recommending and implementing strategies to resolve problems. + Experience providing customer service to internal and external customers,… more
- Cardis Furniture & Mattresses (Swansea, MA)
- Our Customer Service Representatives - Call Center associates are friendly, energetic individuals who provide quality service to our customers. Whether they're ... High school diploma or general education degree (GED) preferred but not required. Experience Prior retail customer service or retail experience preferred. more
- Walgreens (Mansfield, MA)
- … Center (MANSFIELD) **Company Indicator:** Walgreens **Employment Type:** **Job Function:** Customer Contact Center **Full Store Address:** 44 CABOT ... the needs of customers and patients, Walgreens offers a true omnichannel experience , with fully integrated physical and digital platforms supported by the latest… more
- Live Nation (Mansfield, MA)
- …please read on! THE JOB The Event Staff and Security at the Xfinity Center is primarily responsible for providing excellent customer service, crowd control, ... be at least 18 years of age + Prior customer service experience a plus + Strong...to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity… more
- Highmark Health (Providence, RI)
- …+ None ** EXPERIENCE ** **Required** + 1-3 years experience in customer service or call center environment **Preferred** + None **LICENSES or ... customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work… more
- Highmark Health (Providence, RI)
- …and/or in person from individual members, groups, providers and brokers in a customer service center . Troubleshoots and resolves customer complaints. Ensures ... subject-matter direction to lower-level representatives. **ESSENTIAL RESPONSIBILITIES** + Resolve customer inquiries and complaints via written, telephonic and face-to-face… more
- Windstream Communications (Providence, RI)
- …foreign personnel disclosure and approval requirements._ **Job Details** **Job Family** ** Customer Service** **Job Function** ** Customer Contact ** **Pay ... handles inbound calls from Windstream customers in a call center environment. The inbound calls are driven by a...inbound calls are driven by a variety of different customer needs. The Kinetic Cable Specialist is primarily responsible… more
- Sutherland Global Services (Providence, RI)
- …work environment + Promote-from-within advancement opportunities Experience working in a customer service or contact center environment with a passion ... + Provide support for general billing inquiries + Access customer records and verify account information + Troubleshoot and...for providing an exceptional guest experience + Experience with streaming to include… more
- Cardinal Health (Providence, RI)
- …Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. Personalized ... can go. **_Qualifications_** + Bachelor's degree or equivalent work experience + 3-5 years of experience in...resolution **_Responsibilities for this role_** + Oversees daily call center operations for a team of 8-10 Case Managers… more
- Verint Systems, Inc. (Providence, RI)
- …(7) years' of experience in AI and Data Science. + 10+ years of in-depth experience with contact center operations - either in a vendor capacity or ... global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity... accounts as the "platform of choice" for their contact center . + Present In-depth Verint's Engagement… more
- Verint Systems, Inc. (Providence, RI)
- …core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX ... that solution for customers. Leveraging expertise in cloud-based technologies, telephony, customer experience strategies, and software engineering, you will… more
- Sunrun (Providence, RI)
- …can balance user, business, and technical needs. Additionally, success in this role requires experience in contact center software such as NICE CXone ... inquiries and resolve issues, thereby enhancing the overall customer experience . As a Staff level Software...communications software and related integrations. + Practical knowledge and experience with modern Cloud Contact Center… more
- Zoom (Providence, RI)
- … Experience : 3-5+ years of experience supporting a contact center or software environment for a customer -facing environment is required. + Familiarity ... TAE team plays a crucial role in improving the customer experience within Zoom. We build relationships,...with Zoom Contact Center or similar communication platforms is required. Proficient in… more