- HomeSafe Alliance (Boston, MA)
- **Title:** Contact Center Customer Experience Manager **_HomeSafe Alliance_** is the single global household goods movement manager of over 300,000 ... in lieu of degree + 5 years progressive customer service experience , preferred contact center + Prior experience managing direct reports in a… more
- Cisco (Boston, MA)
- …Cloud Infrastructure & Software (Data Center ), Collaboration / Contact Center . * Experience driving successful customer adoption and delivery of ... be required as needed. What You'll Do As a Customer Experience Manager, you will play a...and growth of our business. You're the primary CX point-of- contact for customers taking end-to-end ownership. You will understand… more
- HomeSafe Alliance (Boston, MA)
- **Title:** Contact Center Customer Care Specialist...: + High School Diploma, GED or equivalent education experience is required . + 1+ year customer ... seeking Customer Care Specialist's to support the Customer Care contact center by...** : + Bilingual + Prior military move management experience . **Schedule flexibility:** Customer Care will operate… more
- HomeSafe Alliance (Boston, MA)
- …contact center environment. + 1 year of experience scoring and rating customer interactions in a contact center environment. + Must be a US ... sound judgement, flexibility, and effective communication skills to optimize customer experience . They will also identify improvements...: + Perform quality review of a subset of contact center customer interactions and/or… more
- HomeSafe Alliance (Boston, MA)
- …diploma or GED + 3 years of analytical, forecasting, workforce management, or leadership experience in a contact center environment. + Highly analytical, ... **Title:** Contact Center Workforce Management, Planner **_HomeSafe...be involved in schedule creation to maximize flexibility, Employee Experience , and Customer Experience . They… more
- HomeSafe Alliance (Boston, MA)
- …is** required **.** + Preferred experience working in a multi-channel contact center environment remotely. + The role requires strong business acumen ... on the front lines to build out an exceptional customer service function and ensure an exceptional experience...of a REMOTE contact center and customer relationship… more
- Commonwealth Care Alliance (Boston, MA)
- …Supervisors. **What You'll Be Doing:** **Essential Duties & Responsibilities:** 1. Manage contact center operations for calls, email, mail, and transportation, ... effective scheduling. + Technological proficiency: Familiar with relevant technologies for contact center management. **Required Language (must have):** +… more
- Verint Systems, Inc. (Boston, MA)
- …and responsibilities as assigned **Minimum Requirements:** + 5 years of customer contact center or service experience that supports implementation, and ... core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX… more
- Lincoln Financial Group (Boston, MA)
- …+ 4 Year/Bachelor's degree (or equivalent) (Minimum Required) + 1 - 3+ Years experience with Telephony administration, Contact Center technologies (such as ... The role will serve as a resource and central point-of- contact to support the configuration and deployment of system...provide a high quality and recommendable internal and external customer experience . **What you'll be doing** +… more
- Sylvan Learning (Brookline, MA)
- …offer feedback to the Contact Center team to improve the customer experience for new families. The Family Engagement Administrator also carries out ... Sylvan students. The administrator also liaises with the Sylvan Contact Center to manage leads, complete follow-up...required. * One to two years of sales and/or customer service experience required. * One to… more
- Enterprise Mobility (Boston, MA)
- …email. The CXR will also gain knowledge through local training and hands-on experience to provide administrative support, customer assistance, and act as a ... + Must have at least 6 months of prior customer service experience + Must be authorized...to a disability, you may use this alternative email address (###@ehi.com) to contact us about your interest in… more
- Sylvan Learning (Brookline, MA)
- …offer feedback to the Contact Center team to improve the customer experience for new families. The Assistant Director also carries out organizational ... students. The Assistant Director also liaises with the Sylvan Contact Center to manage leads, complete follow-up...required. * One to two years of sales and/or customer service experience required. * One to… more
- Prime Therapeutics (Boston, MA)
- …operations production and quality standards. **Job Description** + Prior PACE Application Center experience preferred. + Actively listens and probes callers in ... and drives every decision we make. **Job Posting Title** Customer Care Associate - Philadelphia PACE Application Center...customer administrative concerns as the first line of contact - this may include claim resolutions and other… more
- CVS Health (Boston, MA)
- …superb customer service skills in order to assist pharmacy customers in an inbound customer contact center setting. In this role, you will serve as a ... residence prior to start date. * 1+ years of experience in a Customer Service environment *...required including MS Windows-based applications **Preferred Qualifications** * Call Center experience is highly desired with a… more
- IQVIA (Boston, MA)
- …and explanation/troubleshooting of submission rejection. **Role Purpose:** + Primary Call Center contact for patients, pharmacies and medical professionals ... via telephone, email, fax, or other available means of contact to the Support Center + Quickly...+ Pharmacy Technician experience required + HIPAA knowledge/ experience + Call center experience … more
- Bright Horizons (Somerville, MA)
- …with educational plan to complete Bachelor's degree + At least three years of center supervisory experience in a high-quality program required, experience ... **Child Care Center Director** As a **leader in a Child...Salary is determined by your level of education and experience in Early Childhood Education or a related field.… more
- Suffolk University (Boston, MA)
- …oral communication skills. * Must be committed to providing the highest level of customer service and responsiveness. * Demonstrated experience working in a high ... Ram Registration & Financial Center Assistant Staff Non-exempt Boston, Massachusetts Apply Description...T his Position serves as the first level of contact for the constituencies served by the RAM Registration… more
- Massachusetts Institute of Technology (Cambridge, MA)
- …school diploma or its equivalent; three years' administrative, office, or related experience ; excellent customer service and organizational skills; attention to ... Operations and Events Assistant, Martin Trust Center + Job Number: 24202 + Functional Area:...facility and custodial concerns by serving as the primary contact with MIT/Sloan service providers and external contractors; overseeing… more
- Boston University (Boston, MA)
- … experience required. + Experience managing databases + Project management experience + Excellent customer service and communication skills We are an ... Join Our Team at the Howard Thurman Center for Common Ground! Are you passionate about...external organizations, and serve as the primary point of contact for event organizers. Your leadership will extend to… more
- Boston University (Boston, MA)
- …ensure that the Treatment Center is running smoothly and serve as the contact person for all Treatment Center matters for patients, residents, vendors, and ... The Treatment Center Coordinator in the department of Endodontics is...3- 5 years work experience + Previous experience working in a customer service environment… more