- GAF (Cambridge, MA)
- …Degree in business, engineering, or a related field. + 10+ years of experience in customer operations, customer success , or a similar role, preferably in the ... that espouse a curious, proactive, and adaptable mindset. The Director of Customer Operations for GAF Roads... customer operations and engineering teams, and ensure customer acceptance, satisfaction, and loyalty through high-quality… more
- Bright Horizons (Newton, MA)
- …across the country. The focus of this position will be to provide excellence in customer service resulting in client success and retention as well as the ability ... The **Client Relations Managing Senior Director ** will effectively manage ongoing relationships with Healthcare... service with senior level sponsors to maximize client success , retention and loyalty and to ensure… more
- Santander US (Boston, MA)
- …algorithmic marketing, behavior and journey analysis, A/B testing, NPS and customer success drivers, ROI/value assessment, optimization etc. Trains junior ... Director Digital Analytics Boston, United States of America... data (site interactions, digital engagement, etc.) with core customer data ( loyalty , services, depth of relationship,… more
- CVS Health (Wellesley, MA)
- …trends; partner with BUs and Cx teams to ensure visibility and alignment + Enhance customer loyalty and brand trust by creating customer -facing campaigns and ... care more personal, convenient and affordable. **Position Summary** The Director , Brand Strategy Operations, and a very small team,...of data and storytelling will be imperative to the success of this leader. Strong project management and ability… more
- Raising Cane's (Roxbury Xing, MA)
- …Restaurant Support Business Unit Team Partners & Crewmembers are critical to our success ! At Raising Cane's, we support our Restaurants with both Business Unit & ... achieve Business Unit goals. In addition to consistently driving Customer traffic, goals will include establishing a strong brand...strong brand with clear market positioning to increase brand loyalty . The RLM will be responsible to evaluate the… more
- CVS Health (Boston, MA)
- …and deliver solutions to make health care more personal, convenient and affordable. Our Customer Success and Growth Organization is at the heart of our member, ... patient, and customer experiences as we have a unique focus on...and site visits and category-specific programs. Reporting to the Director of Client Solutions for CMX, you'll visibly affect… more
- Wolters Kluwer (Waltham, MA)
- …the current TeamMate product offering. This makes your role extremely important for our success , ensuring customer satisfaction and loyalty . If you want to ... team that cares deeply about their work, puts the customer first and at the center of product decisions,...of connecting with colleagues. You will report to the Director , Product Management, CP & ESG TeamMate and under… more
- Coca-Cola Beverage Northeast (Needham, MA)
- …customer inquiries, concerns, and issues in a timely and professional manner to ensure customer retention and loyalty + Coach and lead a team of merchandisers ... revenue growth and meet sales targets through efficient execution and strong customer relationships. Reporting to the Large Store Sales Manager, the Merchandising… more
- Bausch Health (Boston, MA)
- …penetration coverage and account identification to drive sales and increase the customer base for Solta devices. + Providing presentations and demonstrations to the ... customer on application and use of the company's products...part of business operations. + Maintaining consistent communication with Director of Sales and Senior Management on all matters… more
- FranklinCovey (Boston, MA)
- …. **Title:** Key Account Manager **Division & Department:** Enterprise Client Success **Status:** Full-Time Exempt **Reports to:** Managing Director , Key ... with key stakeholders within assigned Key accounts to foster trust and loyalty . + **Business Growth:** Identify and pursue opportunities for expanding the book… more