- State of Massachusetts (Chelsea, MA)
- …*About the Role:* EOTSS is seeking to hire a* Service ** Desk **Analyst*to join the* End ** User **Support**Team*. The Service Desk Analyst is the first ... Support Contact Center. The primary role of the Service Desk Analyst is to handle the...part-time, professional, or practical experience in information technology customer service and end user support… more
- MKS Instruments Inc (Andover, MA)
- …cloud services, networks, and internal customer facing IT support services including end - user compute and service desk . The VP is responsible for ... experience with IT systems and services including but not limited to help desk , FSO, network/ wifi, onboarding and offboarding and conference room experience. +… more
- TEKsystems (Lincoln, MA)
- …required, US Citizenship is required Description Our customer is looking for a Tier 2-3 Service Desk technician on a large Air Force modernization effort on site ... Center, you will join a team of elite Service Desk Technicians that cover a 24x7x365...support as needed You will support the network and end user devices for the customer base,… more
- Motion Recruitment Partners (Boston, MA)
- …troubleshooting, and support user onboarding and offboarding processes. The Service Desk Analyst's work directly contributes to the overall productivity ... Service Desk Analyst Boston, MA **Onsite**...1 hardware, software, and network issues, providing guidance to end -users. + Manage and maintain accurate incident records in… more
- TEKsystems (Andover, MA)
- Description Sr. Helpdesk Engineer (1): 7 Years Experience: Duties and Responsibilities: * Take End User Support calls, emails, and walk-up for both MAC and ... configuration and repair * Minimum 7 years' experience is end user support * 7+ years' experience... desk , Desktop, Active directory, Troubleshooting, Office 365, Service desk , Technical support, Windows, MAC, AWS,… more
- TEKsystems (Andover, MA)
- Description Helpdesk Engineer (4): 3 Years Experience: Duties and Responsibilities: * Take End User Support calls, emails, and walk-up for both MAC and windows. ... configuration and repair * Minimum 3 years' experience is end user support * 3+ years' experience... desk , Desktop, Active directory, Troubleshooting, Office 365, Service desk , Technical support, Windows, MAC, AWS,… more
- Ricoh Americas Corporation (Boston, MA)
- …+ We offer service programs that help these companies deliver a world-class service promise to their end - user customers. These service programs ... their ROI, full- service life-cycle management inclusive of Service Desk Support and Supply Chain related...Ribbon of Value around GTM initiatives that impact OEM's service promise to their end - user … more
- Candela Corporation (Marlborough, MA)
- …and are concerned with the support, maintenance, and administration of the end user -related environments. This includes basic network services, hardware ... and cloud platforms (Office 365, Azure, Intune). **General Responsibilities** . Provide end - user support for corporate devices running Windows10/11, Mac OS X,… more
- Children's Hospital Boston (Boston, MA)
- …+ Daily logging of tasks and activities via JIRA Service Desk + User and device onboarding + Providing end user support for various applications + ... 77622BRJob Posting Title:Field Service EngineerDepartment:Pediatric Physician's OrganizationAutoReqId:77622BRStatus:Full-TimeStandard Hours per Week:40 Job Posting… more
- Children's Hospital Boston (Boston, MA)
- …and deploying new tools, features, and functionality, including documenting workflows, end - user requirements, and testing protocols, as well as performing ... processes. + Assisting the team with creating and maintaining user guides, training materials, and promotional literature. + Assisting...I OR 3 years of related experience (ie, customer service experience, preferably in a technology help desk… more
- Center For Health Information And Analysis (Boston, MA)
- …Professional: + 5+ years of experience supporting Microsoft Operating Systems, preferably in a service desk environment with a help desk ticketing system. + ... will have the opportunity to: Ensure Customer Satisfaction: Inform end users on the status of their requests to...the Desktop Manager and Director of IT Operations. Provide user -friendly, on-site, or remote support to all CHIA users.… more
- Boston Public Schools (Boston, MA)
- …ensuring the effective use of the SIS to meet academic and operational goals. RESPONSIBILITIES: Service Desk Support: + Act as the first point of contact for ... Job Details Job ID: 4982017 Job Description The SIS Customer Service Representative plays a critical role in supporting the Boston Public Schools' Student… more
- TEKsystems (Andover, MA)
- …Help desk support, desktop support, Active Directory, troubleshooting, Office 365, service desk , technical support, Windows, Mac, AWS, OKTA, ITSM ticketing, ... is required. Job Description: Join an essential team dedicated to delivering outstanding end - user support in a global, fast-paced environment. As a Helpdesk… more
- Museum of Fine Arts Boston (Boston, MA)
- **Desktop Support Technician** **Position Overview:** Reporting to the Manager of End - User Computing, the Desktop Support Technician will provide advanced ... the MFA. This includes receiving, prioritizing, documenting, tracking, and actively resolving end - user technology requests. This position will work with staff… more
- DLA Piper (Boston, MA)
- …from the network imaging server and installs post-image software specific to the user 's needs. + Resolves service issues, including troubleshooting and repairing ... grow your career. Let's see what we can achieve. Together. **Summary** Provides desk -side computer support, including hardware and software assistance, to end … more
- Amazon (North Reading, MA)
- …small to medium size projects and are comfortable acting as the spokesperson for the service desk in their region. * Provide daily IT support services to the ... support * Act as an IT spokesperson for the service desk in their region * Applying...and wireless networks. * Providing desktop level support to end users; an Excellent understanding of MacOS and Windows… more
- The LEGO Group (Boston, MA)
- …web site or need assistance completing the application process, please contact the HR Service Desk at 1.###, option #3. Please note, these communication channels ... world class solutions to the market. + Ensure solutions delivered meet end - user needs, safety/regulatory/quality requirements, and all other agreed-to business… more
- ThermoFisher Scientific (Waltham, MA)
- …clear and efficient communication. + Participate in the Service Desk function to address and resolve user -related support calls. + ... + Critically assessinformationfrom various sources, resolveconflicts, and differentiate between user requests and actual needs. + Translatehigh-levelinformationintodetailedrequirements andsummarize detailed… more
- Iron Mountain (Boston, MA)
- …per year** + Knowledge of IT Asset Management solutions (preferably both in corporate end user and in data center environments) + Preferred: Pre-sales experience ... system integration. + Industry Knowledge: Familiarity with B2B services, IT service management, help desk , Service Now, and relevant enterprise systems and… more
- State of Massachusetts (Haverhill, MA)
- …and respond to requests for service and provide escalation support for IT Service Desk staff * Provide timely and efficient customer service . Respond ... part of a team; will be self-motivated and proactive; will provide excellent customer service , technical support, and will become an integral member of a large team… more