- Public Consulting Group (Boston, MA)
- …Management + Assessments and Feasibility Studies **Duties and Responsibilities** + Provides customer service staff with guidance and training based on experience ... corresponding documentation. + Applies independent judgment to escalate calls to Customer Service Manager + Maintains adequate records/documentation for audit… more
- State of Massachusetts (Boston, MA)
- …and Responsibilities_* * Expedite the response time in handling and resolving routine service calls. * Disseminate work orders for labor force staff and contractor ... personnel as needed. * Prepare reports on the status of work, requests, customer complaints, and work performance as needed. * Assigns, supervises, and coordinates… more