- Insight Global (Boston, MA)
- …looking for Service Desk Analysts to join their fully remote 365, 24x7 Level 1 Service Desk for roughly 3000+ end users. This role is primarily a ... Skills and Requirements - 2-4 year Technical Degree OR equivalent experience as a Service Desk Analyst ( 1 -2 years) - Proven expertise with positive customer … more
- GovCIO (Boston, MA)
- …referral to this job (https://careers-govcio.icims.com/jobs/4551/ service - desk -administrator-%28journeyman%29/job?mode=apply&apply=yes&in\_iframe= 1 ... **Overview** GovCIO is currently hiring fora Service Desk Administratorto provide user support...Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to… more
- Beth Israel Lahey Health (Charlestown, MA)
- …This includes acting as an escalation point on tickets not resolved by the Service Desk and Field Support as well as logging, triaging, resolving, and ... BILH entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 2...junior staff. Acts as an escalation point for the Service Desk . 6. Possess an understanding of… more
- Beth Israel Lahey Health (Charlestown, MA)
- …This includes acting as an escalation point on tickets not resolved by the Service Desk and Field Support as well as logging, triaging, resolving, and ... BILH entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 2/3...senior staff. Acts as an escalation point for the Service Desk and Field Support. (essential) 6.… more
- Harvard University (Cambridge, MA)
- …an outsourced Tier 1 support team: identify and evaluate potential outsourced Tier 1 service providers or partners. + Develop, set up and manage ... processes and workflows for the Tier 1 support team. + Maintain overall...1 team's work, monitoring performance regularly, and ensuring service level agreements are met. Provide ongoing coaching and… more
- NANA Regional Corporation (Fort Devens, MA)
- …& repairing) that do not require touch labor. + Performs as an escalation entity for Help Desk trouble tickets to solve Tier I, Tier II, and Tier ... Project Manager. + Utilizes ServiceNow ticketing system for processing of service requests and incidents. + Operates and maintains unclassified Installation… more
- Robert Half Technology (Chelsea, MA)
- …* Assist in managing the IT ticket queue, which may involve troubleshooting and resolving tier 1 or 2 tickets and triaging level 2/3 tickets. * Offer Avaya ... Chelsea, Massachusetts. This role is centered around IT Help Desk and VOIP/Telephony Support, with elements of IT Asset...etc. * Demonstrate a positive attitude and strong customer service skills. Requirements * Minimum of 1 … more
- Cayuse Holdings (Boston, MA)
- …end-users for PC, server, mainframe applications, and hardware. Handles problems that the first tier help desk support is unable to resolve. May interact with ... network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates… more
- MIT Lincoln Laboratory (Lexington, MA)
- …tasking to members of the CES Network Team Network Support 10% + Provide 1st tier support resolving Service Desk tickets + Maintain security documentation ... while supporting the Laboratory's enterprise classified networks with exemplary customer service . This individual will be responsible for the research and design… more
- Digital Prospectors (Lexington, MA)
- …day-to-day guidance, mentoring, and tasking to members of the Network team. + Provide Tier I support resolving service desk tickets. + Maintain security ... Experience with Palo Alto firewalls. + Experience with General Dynamics type 1 encryptors and GEMOne management software. + Experience with network automation… more
- SHI (Boston, MA)
- …weekly timesheets. + Align with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + ... with business objectives. + Contribute, develop, and take lead on service improvement initiatives, collaborating with internal/external customer and ensuring timely… more