- Amazon (Austin, TX)
- …for core retail technologies in state of the art physical grocery stores. As an IT Support Assoc II, you will follow documented knowledge base articles and use ... will utilize voice and agent chat for live one-on-one support as well as web portal for lower severity...required. About the team On the WorldWide Grocery Stores Service Desk Team, our mission is to… more
- Amazon (Austin, TX)
- …seeking an experienced Service Desk Manager to lead our Enterprise IT Service Desk . This critical role oversees the day-to-day operations, including ... support function. - Continuously evaluate and optimize Service Desk processes and workflows to improve... IT and business stakeholders to align the Service Desk 's priorities and initiatives with the… more
- GovCIO (Austin, TX)
- …as CompTIA A+, Network+, Security+, Apple Certified Support Professional (ACSP), Google IT Support , or Help Desk Institute (HDI) Certification. + ... **Overview** GovCIO is seeking an Associate Service Desk Technician - Tier I...Knowledge of medical terminology or prior experience in healthcare IT support . + Prior military service… more
- CAI (Austin, TX)
- …Italian speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge and ... bilingual customer service -oriented **Bilingual Service Desk Analyst** to provide Level 1 technical support...You'll Do** + Provide General IT end-user support + Utilize excellent customer service skills… more
- Cayuse Holdings (Austin, TX)
- …customer support or IT support . + Experience with ServiceNow IT Service Management System. + Customer service experience and strong focus on ... **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse...and Apple suite of applications. + Administration of ServiceNow IT Service Management System (for example … more
- SHI (Austin, TX)
- …the technology you need to thrive - in our offices or yours.** **Job Summary** The Service Desk Analyst II provides both Level 1 and Level 2 technical support ... proud to be a $16 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely...and are developing a deeper technical specialization within the service desk environment. This position is hybrid… more
- TEKsystems (Austin, TX)
- …OS + Office 365 + Active Directory Job Description: Client is looking to hire a Service Desk Analyst. Team is currently growing in size due to higher call volume ... are not limited to: + Phone, email, and chat support + Networking support (DNS, DHCP, TCP/IP,...Windows based devices + Solving a wide variety of IT issues as the first point of escalation for… more
- Growth Ortho (Austin, TX)
- …include scheduling procedures and office appointments, reception, bookkeeping and other clerical support duties with emphasis on customer service . This position ... b>Orthopaedic Specialists of Austin is hiring a full-time Front Desk Associate for our Registration department in Austin, TX. As a Front Desk Associate… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support ; skill ... resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged … more
- AccentCare, Inc. (Austin, TX)
- Overview End User Support - IT Field Services Location: Austin, TXPosition: End User Support - IT Field ServicesJob ID: 71824 Remote/Virtual Position: ... Technology preferred or 2 - 4 years of technical support experience + Certifications requested: IT Infrastructure...Auto-pilot, + Networking (TCP/IP, WINS, DNS, DHCP) + ITIL Service Management through Service Now + Single… more
- Healthtronics (Austin, TX)
- …onsite to respond promptly to requests through the IT Service Desk , ensuring effective and timely support . + Troubleshoot, repair, and resolve issues ... our team and be the friendly face of tech support for our employees nationwide. This is the perfect...new employees. + Maintain and update the inventory of IT equipment, software, and licenses. + Document service… more
- DR Horton, Inc. (Austin, TX)
- …The right candidate will,with some supervision, provide user guidance and first level support of PC hardware, software, and LAN/WAN issues by assisting with problem ... to telephone calls. Remedy tickets and emails for technical support * Records all problems reported and resolutions within...type problems * When needed, consults with Level II IT Technicians * Travel may be required * Is… more
- HCA Healthcare (Austin, TX)
- …subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources, and ... Analyst 2 serves as a key onsite clinical IT resource for facility implementation and support ...resolve incidents or fulfill requests received from the division Service Desk or other division or facility… more
- GovCIO (Austin, TX)
- **Overview** GovCIO is currently hiring for a Connected Device Support & Reconciliation Support Technician to ssupport our VA Customer. This position will be ... within the United States. **Responsibilities** **The Connected Device & Reconciliation Support Representative is responsible for supporting Veterans in accessing and… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …day-to-day administration and ongoing technical support . + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure ... The Tier 2 Technical Support Operations Analyst will be responsible for planning,...problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,… more
- R1 RCM (Austin, TX)
- …PRN - as needed, 48 hours required a month, 24 hours on call, support sister site, additional hours available.** R1 is the leading provider of technology-driven ... AI, intelligent automation, and workflow orchestration. As our **Customer Service Representative** , you'll work to help our patients...and expect the unexpected. This is not a casual desk job. + A team you can rely on.… more
- Molina Healthcare (Austin, TX)
- …and services facilities (including computer systems, networks applications, telecommunications, technical support and Service Desk ) can be recovered ... will oversee and manage Disaster Recovery related to the Information Technology ( IT ) organization's technology services to all customers working closely with the… more
- Datavant (Austin, TX)
- …operational oversight for all end-user services functions, including desktop operations, onsite support , service desk governance, and global managed services ... and operational guidelines to ensure scalable, repeatable, and compliant service processes across all end-user support functions....+ 10+ years of experience in End User Services, IT Service Delivery, Desktop Operations, or similar… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …as well as remote systems management of the server environment. + Provide support to resolve incident, problem, or service requests that require subject ... projects across more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,… more