- Amazon (Seattle, WA)
- …seeking an experienced Senior Program Manager to join the Consumer Customer Service Support (C2S2) Program Delivery team. The successful candidate ... skills. To excel, you will use your project or program management experience to advocate for, and improve, the...- Interact with cross-disciplinary and cross functional teams like Customer Service Operations, Quality teams, Customer… more
- Amazon (Seattle, WA)
- …Experience Team is looking for an enthusiastic, experienced, and collaborative Design Program Manager to join our studio. The Amazon Customer Service UX ... customer -obsessed company in the world. As a Design Program Manager , you will be responsible for...Design Program Managers. We're part of the Customer Service UX Studio, composed of UX… more
- Amazon (Seattle, WA)
- …using Artificial Intelligence? Then we're looking for you! We are seeking a Senior Program Manager to join the Customer Engagement Technology (CET) Team. ... You will be responsible for driving a high-visibility program of reducing customer service contacts that go to an agent through the expansion of our… more
- Amazon (Seattle, WA)
- Description If you are a strategic thinker with a strong background in program management and the ability to drive cross-functional projects, we encourage you to ... impact across multiple organizations * Development of the overall program strategy, tactically driving teams in and outside of...up your sleeves and do whatever is necessary; general manager / owner mentality * Create, communicate, and manage… more
- Amazon (Seattle, WA)
- Description Amazon.com is broadly recognized as #1 in Customer Service in the US and abroad. At Amazon we drive innovation and customer obsession into ... CET owns the technology to support and enhance our Customer Service Operations network through our Self...applications. CET is looking for an experienced Sr. Technical Program Manager (TPM) to lead a multi-year,… more
- Amazon (Bellevue, WA)
- …third-party partners and work to resolve operational issues. As a program manager you will work cross-functionally to drive customer centric programs. This ... Description Amazon is looking for a (Senior) Program Manager with a strong delivery...success. * Evaluate and prioritize projects in conjunction with customer needs and technical team inputs. * Bridge gaps… more
- Amazon (Seattle, WA)
- …talented, bright, and driven individuals to join our team, Amazon Business Customer Service . We are looking for a seasoned, high-performing Principal ... Program Manager to take on the role... Program Manager to take on the role of ...management of Priority Servicing within our Worldwide Amazon Business Customer Service Operations group. Amazon Business provides… more
- Amazon (Seattle, WA)
- Description The Senior Program Manager , Americas Customer Experience, is a core member of Amazon's Worldwide Customer Service organization. This team ... overall customer experience, focusing on processes and policies impacting customer service . * Stakeholder Collaboration: Work closely with multiple internal… more
- Amazon (Seattle, WA)
- …strong analytical capabilities to join our WW ABCS Customer Experience team as Sr Program Manager , CX. Key job responsibilities As a Senior Program ... Be the Single Threaded Leader (STL) for the Transfer Reduction Program by identifying customer demand signal and matching it to appropriate resolution teams 5.… more
- Amazon (Seattle, WA)
- …The Transportation Partner Experience team is seeking an Event Operations Program Manager to oversee our customer service and hotel programs across ... ambiguity, and deliver results. Key job responsibilities * Oversee customer service program for assigned...hotel booking conversion * Partner with Sr Event Tech Program Manager to research, evaluate, and recommend… more
- Amazon (Seattle, WA)
- …using Artificial Intelligence? Then we're looking for you! We are seeking a Senior Program Manager to join the Customer Engagement Technology (CET) Team. ... You will be responsible for driving a high-visibility program of utilizing the capabilities of Artificial Intelligence (AI)...the team The mission of the CET team within Customer Service is to create earth's best… more
- Amazon (Seattle, WA)
- …Emerging region. This Program Manager is a key member of the Customer Service corporate program team. This team proactively engages with business ... we need exceptionally talented, bright, and driven people. Amazon's Customer Service (CS) organization is looking for...and develop the expansion planning needs for the CS Customer Experience (CX) program team and operations… more
- Chewy (Bellevue, WA)
- …+ Strong understanding of licensing regulations and compliance in a contact center or customer service setting. + Exceptional program and project management ... Oversee the day-to-day operations of a licensed agent contact program , ensuring consistent delivery of high-quality customer ...input + Internal experience of 2+ year as a Customer Service Operations Manager +… more
- Amazon (Seattle, WA)
- …redefine the future of video advertising? Prime Video Ads is seeking to hire a Sr. Program Manager to join the PV Ad Product Program Management team and ... positions us well for the long-term. As the Sr. Program Manager , VOC, you will create and...streaming media around the world. You will partner with Customer Service and support our product teams.… more
- Amazon (Seattle, WA)
- Description This Senior Manager , Program Management, US Customer Experience will be the leader of the US Customer Experience (CX) Team working with ... Consumer Stores and Customer Service (CS) Operations teams in order...website. The position will also lead a team of customer experience program and project managers in… more
- Amazon (Seattle, WA)
- …technology through issue resolution and prevention. We're looking for a Sr. Program Manager to help build operational processes and technology requirements ... for defect reduction, and enable faster issue resolution through self- service and seamless Customer Support interactions. This...metrics among others 4. Ensure the voice of the Customer reflects through all program -related work 5.… more
- Amazon (Seattle, WA)
- …with powerful software, and tying it all together to the cloud. As the Quality ( Customer Experience) Program Manager , you will be responsible for overseeing ... Support division, ensuring that we consistently deliver exceptional service . Key job responsibilities - Serve as the subject...communicating results to senior leadership - 5+ years of program or project management in Quality and Customer… more
- Amazon (Bellevue, WA)
- Description Amazon is seeking a Program Manager to join our North American Transportation Customer Delivery Excellence team. This role provides the ... experience, financial objectives, and compliance when making decisions or recommending program adjustments. About the team The Customer Delivery Excellence… more
- Amazon (Bellevue, WA)
- Description We are looking for a Senior Technical Program Manager at Ring. The role will be a part of the eCommerce & Customer Engagement team. The team ... to take a high degree of ownership for their program vision and execution of ideas. You can prioritize...respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state,… more
- Amazon (Seattle, WA)
- …with both internal and external customers to define requirements, and oversee distributed customer service program teams. This role never stops iterating ... travel, and other verticals. Amazon Just Walk Out (JWO) is seeking a Principal Program Manager , Customer Support to build a global Customer Support… more