- William C Brown Inc (Bowie, MD)
- Service Desk Agent (Third Shift) EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for ... inquiries within a timely manner as stated in the Help Desk Service/Operating Level Agreement. + Provide...(RHEL) is highly desired. + Must be experience supporting IT Service Desk environment. + Demonstrable customer… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...offboarding. + Provide account management support. + Process all IT SM tickets to completion. + Provide 24/7 Tier… more
- PenFed Credit Union (Annapolis, MD)
- …class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and ... make every effort to follow our mission and help our members "do better." Joining PenFed is more...PenFed Credit Union (PenFed), is hiring a Real Estate Agent Services Administrator to work onsite at our Annapolis,… more
- TekSynap (Silver Spring, MD)
- …to join our team supporting the FDA IT BPA in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests ... routine hardware and software issues. + Research questions using the FDA Help Desk Knowledge Base, the FDA Intranet, and other available information resources. +… more
- General Dynamics Information Technology (Falls Church, VA)
- …None **Job Family:** Help Desk **Skills:** Communication, Help Desk Administration, Help Desk Operations, IT Service Desk ,Teamwork ... IT Service Management (ITSM) model. **HOW A SERVICE DESK AGENT WILL MAKE AN IMPACT:** +...Service Desk + **Required Technical Skills** : IT experience supporting Help / Service … more