- TekSynap (Washington, DC)
- …internal and external stakeholders. + Relevant certifications (eg,ITIL, HDI, CompTIA A+,Certified Help Desk Manager (CHDM) **Overview** We areseekingaIT ... business administration) + 5 to 8 years' experience in IT support or help desk ...Help Desk Manager (HDMGR)to join our teamfor the United States Senate… more
- TekSynap (Washington, DC)
- …secure, and up-to-date IT infrastructure. We areseekingan experienced and highly organized Help Desk Incident Manager to oversee and manage the ... incidents based on urgency and business impact, coordinating immediate action with Help Desk teams and other relevant departments. + **Coordination and… more
- General Dynamics Information Technology (Washington, DC)
- …Description:** Seize your opportunity to make a personal impact as the Help Desk Incident Manager supporting providing IT support services critical to ... your skills, and grow a rewarding career. At GDIT, people are our differentiator. As the Help Desk Incident Manager supporting the US Senate Sergeant at Arms… more
- General Dynamics Information Technology (Washington, DC)
- …Seize your opportunity to make a personal impact as the ** Help Desk Systems Administration Manager ** supporting IT support services critical to ... career. At GDIT, people are our differentiator. As the Help Desk Systems Administration Manager ... IT systems; and maintaining accurate reports on help desk performance. + **Security clearance level**… more
- Leidos (Washington, DC)
- **Description** Leidos has an opening for a **Service Desk Manager ** . This opening is for an IT Services program supporting a federal client in the ... Healthcare sector. The program provides a range of IT services, including help desk ,...the customer's information. We are seeking a dynamic Service Desk Manager to join our IT… more
- TekSynap (Washington, DC)
- …secure, and up-to-date IT infrastructure. We areseekinga dedicated and experienced Service Desk Manager to lead and manage the Service Desk team ... IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in… more
- Leidos (Washington, DC)
- …ITIL-aligned hybrid service desk team consisting of onsite and remote Tier 1 Help Desk Agents to manage performance to Service Level Agreements (SLAs) and ... **Description** **Leidos has an exciting Service Desk and Incident Manager position which...and be the single point of contact for all Help desk related issues for both internal… more
- SAIC (Arlington, VA)
- …growing demands within the Department of Defense, SAIC is seeking a highly skilled and dynamic Help Desk Service Team Manager , Team 3 Lead to support Tier ... 0/1 Service Desk for our Digital and AI Team as we...initiative to lead the design and operate integrated Enterprise IT solutions that deliver AI-enabled capabilities and enable data-driven… more
- NuAxis Innovations (Vienna, VA)
- ** Help Desk Support Technician Intern** Location **Vienna, VA** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission ... NOW! We are currently seeking a talented and motivated ** Help Desk Support Technician** for a Part-Time...will be in Tysons, VA. Hybrid Telework option with Manager 's discretion. There will be some occasional required travel… more
- Leidos (Washington, DC)
- **Description** The National Security Sector of Leidos has a career opportunity for a ** Help Desk Support Specialist** to be part of a dynamic team to support ... the G2 Army MI Enterprise which provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and… more
- MPR Associates (Alexandria, VA)
- …exempt position in MPR's Alexandria, VA office reporting to the Service Desk Manager . Duties/Responsibilities + Evaluates and prioritizes incoming telephone, ... firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT team....incidents and requests. + Coordinates with users, the Service Desk Manager , and higher tier support to… more
- TekSynap (Fort Meade, MD)
- …Interact and assist customers from various parts of USCYBERCOM for all types of IT support needs + Assess, research, and resolve incidents and requests regarding the ... peripheral equipment, system processing, and error listings + Perform IT administration and functions - user adds, moves and...ticketing systems + Experience with Microsoft System Center Configuration Manager (SCCM) + A problem solver who can get… more
- William C Brown Inc (Bowie, MD)
- …Support. + Resolve customer inquiries within a timely manner as stated in the Help Desk Service/Operating Level Agreement. + Provide triage activities to direct ... + Provide courteous, professional, quality customer service via the Help Desk . + Account unlocks/password resets. +...(RHEL) is highly desired. + Must be experience supporting IT Service Desk environment. + Demonstrable customer… more
- Leidos (Odenton, MD)
- **Description** + 1901 Group at Leidos currently has a need for a Help Desk Technician responsible for deskside and remote end user customer support for a DOD ... customer in Fort Meade MD. This individual will help ascertain the nature of the support request, resolve...potential Problem Records and highlight these to the Service Desk Manager in order to ensure the… more
- Parsons Corporation (Reston, VA)
- …(Word, PowerPoint, and Excel) + All other tasks as assigned by the IT manager **Desired Skills:** + Knowledge of Networking technologies, Ports, Protocols, ... help . Our Team is looking for a **Service Desk Technician** . In this role you will maintain.... In this role you will maintain Information Technology ( IT ) systems and standard operating procedures for the systems… more
- SAIC (Washington, DC)
- …+ Deskside support Engineer with a minimum of 4 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting ... **Description** Responsible for providing desk side support to end users for complex...engineers. Updates status of queued service requests with the IT service management system + Must be able to… more
- GovCIO (Sterling, VA)
- **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier 1 phone support and troubleshooting. This ... in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service Level Agreements… more
- Innovative Management & Technology Services (Fort Meade, MD)
- …with cross-functional teams to ensure timely completion of project milestones. * Manage help desk operations, ensuring high levels of customer satisfaction. * ... best customers on-site at top government agencies. Job Title: IT Project Manager Primary Location: Fort Meade,...and risk assessments. * Facilitate training and support for help desk staff on DISA-related queries and… more
- General Dynamics Information Technology (Washington, DC)
- …+ Assuming responsibility for the success of the multi-channel Help Desk supporting customer issues with IT hardware, software, and systems, including ... your opportunity to make a personal impact as the IT Quality Assurance Manager supporting providing ...at Arms remotely and in Washington, DC, you will help ensure today is safe and tomorrow is smarter.… more
- IAP Worldwide Services, Inc (Mclean, VA)
- …ancillary equipment and applications. In addition, the position manages access control, help desk , network support, and application support for Contractor and ... Global Solutions (Intrepid) is seeking an experienced Information Technology ( IT ) Manager to join our National Security,.... Experience with managing access control. . Experience in help desk . . Experience with network support.… more