- Otsuka America Pharmaceutical Inc. (Washington, DC)
- …The Omnichannel Center of Excellence is dedicated to driving innovation , building, and delivering capabilities that enhance Otsuka's opportunity to make an ... of those we serve. We achieve this through our relentless focus on customer centricity, patient empathy, expertise in enabling pathways for disease education and… more
- Merck (Washington, DC)
- …field sales. The individual will represent the field facing channel to drive an omnichannel experience with our customers. The individual will triage and address ... role will ensure:** **Realization of the US Commercial CFA roadmap** **Drive an omnichannel experience with our customers representing the field facing channel**… more
- Otsuka America Pharmaceutical Inc. (Washington, DC)
- **Job Overview:** The Director, Customer Engagement Platforms (CEP) will be responsible for overseeing the development, implementation, and optimization of ... customer engagement platforms, starting with, but not limited to,... Engagement Platform Team, collaborate with cross-functional groups, drive innovation , and ensure our communities' success. Additionally, this role… more
- Sprinklr (Washington, DC)
- Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences ... **Job Description** Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver… more
- Sunrise Senior Living (Bethesda, MD)
- …of marketing experience . + Experience leading high-performing omnichannel marketing and customer -acquisition teams. + Excellent public speaking skills, ... and standards. + Establishes collaborative relationships within Marketing, Communications and Customer Experience teams, with cross-functional leaders, and SMEs… more
- Vontier (Washington, DC)
- …leads. Success requires strong collaboration with commercial and aftermarket teams, deep customer insight, and expertise in digital marketing and data analysis to ... **Responsibilities:** **Lead Generation:** + Devise, plan and implement an omnichannel digital and account-based marketing strategy aimed at generating quality… more
- Oracle (Washington, DC)
- …financials, inventory management, HR, professional services automation, and omnichannel commerce modules, NetSuite gives businesses the visibility, agility, ... business operations system, including Enterprise Resource Planning (ERP), Accounting, Customer Relationship Management (CRM), Professional Service Automation (PSA), and… more
- Kyndryl (Washington, DC)
- …such as Agentic AI. The ideal candidate will have a strong background in Customer Experience , BPO models, and/or CCaaS transformation programs with a passion for ... center transformations. + Guide cross-functional consultants to design and implement customer experience (CX) transformation strategies. + Drive modernization of… more
- Amazon (Arlington, VA)
- …product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their ... Connect was designed from the ground up to be omnichannel , it provides a seamless experience across...and closing large-scale technology projects for global customers - Experience migrating or transforming legacy customer solutions… more
- Sprinklr (Washington, DC)
- Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences ... + Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience . + Create a culture of customer obsession,… more
- ServiceNow, Inc. (Washington, DC)
- …and Industry verticalized solutions such as Public Sector Digital Services, deliver omnichannel customer engagement and operations while uniting the front, ... enablement content that describes the value of the product innovation with a focus on AI workflows for public...industry. + 10+ years of Product Management or related experience in a customer -facing role + Excellent… more
- Amazon (Arlington, VA)
- …product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their ... roadmap. Our team is at its best when a customer is thinking big and needs specialized experience...Connect was designed from the ground up to be omnichannel , it provides a seamless experience across… more
- Merck (Washington, DC)
- …with key opinion leaders within Ophthalmology/Retina Specialists.** **Launch experience ** **Required Skills:** Collaboration, Marketing, Marketing Strategies, ... We aspire to achieve this through relentless commitment to patients, innovation , ensuring access to life-changing therapies, and collaborating with healthcare… more
- Capital One (Mclean, VA)
- …place to work. Capital One Bank's Extended Servicing team is transforming customer support by delivering seamless, omnichannel , and intelligent end-to-end ... Snowflake is ideal for this role. If you have passion for driving customer -centric innovation through data-driven insights and masterful program execution, we… more
- Sallie Mae (Sterling, VA)
- …harness data for transformative outcomes, such as predictive insights, personalized customer experiences across omnichannel , and operational efficiencies. **What ... intelligence (AI), advanced analytics, and business intelligence initiatives, driving innovation and competitive advantage. By creating a unified, secure, and… more
- Amazon (Arlington, VA)
- …in the Public Sector. Amazon Connect was designed from the ground up to be omnichannel , it provides a seamless experience across voice and chat for your ... cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience - 4+ years of customer -facing contact center … more
- Marriott (Bethesda, MD)
- …solutions that drive measurable business outcomes, operational efficiencies, and customer experience improvements. * Establish strong relationships with ... oversee a high-performing team of data, analytics and AI professionals, fostering innovation , talent development, and a culture of continuous learning. This role is… more