- TekSynap (Arlington, VA)
- …development and issuance of Service Desk operational reports; + Represent the Service Desk team in a customer-facing role; + Liaise with the ... designated Change lead ; + Act as the lead owner for implementing and progressing Continuous Service...Excellent communication and teamwork skills. **Overview** We are seeking Service Desk Team Leadto join… more
- CACI International (Arlington, VA)
- TOC Service Desk Shift Lead Job Category:...Operations Center (TOC) Service Desk Shift Lead to manage a team of technical agents ... end users at a federal government agency. The TOC Service Desk Shift Lead shall...Responsible for supervising, motivating, developing, mentoring, and directing a team of technicians + Responsible for performance reviews and… more
- SAIC (Reston, VA)
- …of a Service Desk with 15+ team members within various shifts. The service Desk Lead supervises the day-to-day activities of Service Desk ... of national importance. We are seeking a highly motivated Service Desk Lead to join... to join our National Intelligence Program leading the Service Desk team as part… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Service Desk Lead to manage the Service Desk Operations on a day-to-day basis. This position will be ... USD $211,020.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/4651/ service - desk - lead -hq/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-4651_… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Satisfaction,Customer Service ,Technical Support ... + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Supervisor Transform technology into opportunity as a Help Desk … more
- Themis Insight (Columbia, MD)
- …Public and Private, Civilian and Military expertise to every case. We are hiring a Help Desk Lead to work in Columbia, MD. Position location is subject to change ... a Polygraph Primary responsibilities include: + Managing a small team of Help Desk professionals + Triaging...3 years of experience in a Government-facing functional, customer service , or help desk role + Ability… more
- TekSynap (Washington, DC)
- …and experienced Service Desk Manager to lead and manage the Service Desk team in providing high-quality,timely, and secure IT support for the US ... Leadership: Lead , mentor, and develop a team of Service Desk analysts...+ Training and Development: Provide ongoing training to the Service Desk team on new… more
- General Dynamics Information Technology (Arlington, VA)
- …and/or email. + Be part of a team that supports and operates a 24x7x365 Service Desk . + Ability to support a fast paced and ITIL transitional environment. + ... Help Desk **Skills:** Customer Service ,Help Desk Operations,IT Service Desk ,IT Troubleshooting,Technical...without extensively researching the issue again. + Notify the team lead of all VIP requests for… more
- SAIC (Washington, DC)
- **Description** Responsible for providing desk side support to end users for complex issues regarding response and resolution. Escalation point for Junior and ... Mid-level desk side engineers. Ability to act independently in a...by junior and mid-level engineers. Updates status of queued service requests with the IT service management… more
- Leidos (Washington, DC)
- …our customer's facilities in Washington, DC.** The Manager will lead an ITIL-aligned hybrid service desk team consisting of onsite and remote Tier 1 Help ... have SLA ( Service Level Agreement) management experience + Team management skills leading helpdesk/ service desk teams + Customer- service oriented… more
- General Dynamics Information Technology (Washington, DC)
- … Desk Technicians Tier 1 and 1.5. + Responsible for the daily operation of the Service Desk team + Manage the daily activities of the assigned team ... tomorrow is smarter. Our work depends Service Desk Deputy on Program Manager joining our team...every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most… more
- Distributed Solutions Inc. (Reston, VA)
- Job Descriptions: Distributed Solutions, Inc. (DSI) is seeking a Help Desk Lead . DSI is a growing small business dedicated to providing superior automation tools ... the key to succeeding in this role. This hands-on team lead will assist with the standardization...gender identity, disability, or protected veteran status. Keyword: Help Desk Lead TS/SCI with Polygraph From: Distributed… more
- General Dynamics Information Technology (Washington, DC)
- …is smarter. Our work depends on a Service Desk / Help Desk Analyst joining our team to bring professionalism and initiative to a fast-paced environment ... weekly shifts** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk...+ Comprehensive health and wellness packages + Internal mobility team dedicated to helping you own your career +… more
- Amazon (Arlington, VA)
- …customers using Kuiper's satellite network. We have an immediate opening for a Deal Desk Manager to support the KGS team focusing on government customers around ... KGS deal development scaling approach. You will take the lead on finalizing contract terms for government opportunities, while...direction when needed). Key job responsibilities As the Deal Desk Manager, KGS you will guide the team… more
- Cayuse Holdings (Arlington, VA)
- …depending on needs to support 24/7/365 operations. **Reports to** **:** Program Manager, Service Desk Lead **Working Conditions** + Professional office ... of Indian Education, among many more. **Primary Focus** The Service Desk Agent performs a variety of...diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and… more
- Cayuse Holdings (Arlington, VA)
- …depending on needs to support 24/7/365 operations **Reports to** **:** Program Manager, Service Desk Lead **Working Conditions** + Professional office ... of Indian Education, among many more. **Primary Focus** The Service Desk Agent performs a variety of...diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and… more
- Cayuse Holdings (Reston, VA)
- …issues for the technical support center and shall assist the Federal Functional Lead in prioritizing tasks for the Service Center Technicians that are ... - USD $90,000.00 /Yr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1380/help- desk -support- service -specialist senior-%28lead%29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834356743) **Location** _US-VA-Reston_ **ID**… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent (Third Shift) EOE...each shift. + Any other duties assigned by the Team Lead or management. Position Requirements Qualifications ... Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large...Provide triage activities to direct issues to proper CSvD Service Group (Infrastructure Team , Tier-2 Team… more
- TekSynap (Washington, DC)
- …+ **Leadership and Communication Skills:** Demonstratesstrong leadership abilities to manage a team of help desk technicians and effectively communicates with ... while escalating complex issues to higher support levels when necessary. + ** Team Management:** Supervises help desk staff, including hiring, training, and… more
- William C Brown Inc (Bowie, MD)
- …(ie Remedy) CRQ/WO/INC/KMS management. + Hands on experience being part of an IT service desk team . + Excellent written and communication skills required; ... Service Desk Agent EOE Statement We... Service Desk Agent EOE Statement We are an equal...Work with customers to collect information about problems and lead customers through diagnostic procedures to determine the source… more