- WM (Windsor, CT)
- …issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to ... approximately 600 dedicated employees, a state of the art customer management system, and the goal of expanding into...Griffin Rd N, Windsor, CT 06095** **1+ years of call center experience** **Problem Solving and Behavioral… more
- Trustmark (Hartford, CT)
- …to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems. ... and communities. Responsible for responding to high volume of inbound client/ customer requests and inquiries by providing information, processing basic customer… more
- CVS Health (Hartford, CT)
- …May track and trend data. Coaches, trains and assists in the development of call center staff, as required. + Participates in and/or leads special ... Customer Service experience in a transaction based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and… more
- Evolent Health (Hartford, CT)
- …virtual classroom environment with trainers who have experience working within the Evolent Customer Service Operations (CSO) call center . Training Hours are ... Stay for the culture. **What You'll Be Doing:** Our customer service team offers candidates the opportunity to make...acceptance) is a plus. * At least 1 year call center experience is required. * Ability… more
- Conviva (Hartford, CT)
- …(speak) + A minimum of one (1) year of previous experience working in an inbound customer service call center . + High school diploma or equivalent + Ability ... incoming telephone, digital, or written inquiries. The Inbound Contacts Representative performs varied activities and moderately complex administrative/operational/ customer… more
- Hartford HealthCare (Winsted, CT)
- …part of Connecticut's most comprehensive healthcare network. The Patient Service Representative is responsible for providing professional customer service to ... Rehab Outpatient office visits. Job Summary: The Patient Service Representative performs a variety of secretarial, billing and clerical...phone calls in a professional manner, and triage the call if appropriate to ensure the patients' needs are… more
- Merck (Hartford, CT)
- …into deliverable solutions to address patients' needs. We take a customer -centric approach leveraging emerging digital technologies and data analysis to better ... of the future, we are looking for patient- and customer -centric individuals who thrive in a team environment and...territory or within commuting distance to a major workload center in the territory. + Travel (%) varies based… more
- US Bank (Hartford, CT)
- …Sells products and services to existing and prospective customers in a centralized call center environment. Receives inbound sales calls. Discusses and assesses ... ways, all more confidently and more often-that's what we call the courage to thrive. We believe it takes...goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products,… more
- HomeSafe Alliance (Hartford, CT)
- **Title:** Contact Center Customer Care Specialist (SCA) **_HomeSafe Alliance_** is the single global household goods movement manager of over 300,000 Military ... seeking Customer Care Specialist's to support the Customer Care contact center by providing immediate...the customary scope of measuring a CCS productivity contact center metrics (ie Average Handle Time, After Call… more
- The Cigna Group (Bloomfield, CT)
- …Diploma or GED + Minimum of 1 year of relevant experience preferably in a call center environment + Customer Service experience required, phone experience, a ... plus + Valid Pharmacy Technician license/certification/registration as required by state laws. + Tech Savvy- Strong computer / data entry ability with Microsoft Office products + High speed internet with wired ethernet connection. + Private & quiet workspace… more
- HomeSafe Alliance (Hartford, CT)
- …requirements for processing customer orders. + May function as a designated representative for designated accounts. + May lead and train other customer ... remotely. + The role requires strong business acumen of a REMOTE contact center and customer relationship reporting and understanding and interpreting trends of… more
- Evolent Health (Hartford, CT)
- …business or healthcare related field is a plus. + 5-8 years' experience with customer service/ call center operations within a managed care organization, ... administrator is a plus. + 10+ years of progressive management/supervisory experience supporting customer service, call center or related departments is a… more
- Sutherland Global Services (Hartford, CT)
- …working in a high-volume call center environment as a customer service representative + Effective verbal and written communication skills + Strong ... be responsible for the following: . Delivering an exceptional customer experience by responding to incoming calls from Members...simple and complex inquiries . In times of high call volumes, phone calls may be received back-to-back with… more
- Sutherland Global Services (Hartford, CT)
- …working in a high-volume call center environment as a customer service representative + Effective verbal and written communication skills + Strong ... need to be able to: + Deliver an exceptional customer experience by responding to incoming calls from both...simple and complex inquiries + In times of high call volumes, receive back-to-back calls with an "All Hands… more
- Fiserv (Hartford, CT)
- …search and implement automated monitoring processes to proactively prevent customer -impacting incidents + Coordinate with hardware teams to upgrade storage ... of key IBM and DELL software products: TDMF, Control Center and Mainframe Enablers + Participate in disaster recovery...recovery infrastructure: plan, build, and test + Provide 24x7 on- call rotational support as required **What you will need… more
- Vaco (Hartford, CT)
- …role works support and maintenance tickets, performs routine build, participates in on- call rotation and works on special projects (including Epic Upgrades) as ... perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. **Duties and… more
- General Motors (Hartford, CT)
- …if you live within a 50-mile radius of Cadillac Tower Warren MI or Austin Technical Center in Austin Texas you are expected to report to that location three times a ... data-driven experiences using our Marketing Technology stack inclusive of Customer Data Platforms (CDP), Personalization engines, Campaign Management tools (email,… more
- HealthEdge Software Inc (Hartford, CT)
- …and capabilities acrosstheWellframebusiness as we grow across more complex customer footprints, workflows, and an enable a broader ecosystem acrossdigital ... things done across a growing business. We are looking for a customer -obsessed,sharp,and tenacious SPM to own and execute the overallstaff experience and… more
- Apria (Cromwell, CT)
- …least two years' experience in an office environment, healthcare setting or call center + Experience utilizing multi-line phone-system. **PHYSICAL DEMANDS** ... and their caregivers, by phone and in person, delivering excellent customer service during each interaction. Working collaboratively with patients, providers and… more
- Securitas Security Services USA, Inc. (New Haven, CT)
- …SOC Operator positions are highly sought after. If you have experience in roles like Call Center Representative , Dispatch or Camera Monitoring this is a ... Justice Students Welcomed!** * Calm, polite, and professional demeanor- High level customer service * Reliable and self-motivated. * Strong computer skills and… more