- City of New York (New York, NY)
- …literature and education materials. The Call Center is seeking to hire a Call Agent . The Call Agent will be responsible for providing customer ... birth certificates and/or death certificates in person, online or via mail. The Call Agent will also guide customers on how to check the status of orders… more
- City of New York (New York, NY)
- …and programs; referrals, appointments and follow-up; health literature and education materials. Call Agent will provide customer service to both internal and ... Job Description College Aide (Freshman-Sophomore) The Mission of the DOHMH Call Center is to deliver enhanced customer service to the people of New York City by… more
- City of New York (New York, NY)
- …and decrease avoidable health outcomes. The Department of Health and Mental Hygiene's Call Center delivers enhanced customer service to the people of New York City ... a workgroup that receive calls from Medical Providers to inform the agency's Call Center of reportable illnesses and diseases such as Measles, Communicable Diseases,… more
- MTA (New York, NY)
- …contact with LIRR/MNR Communication Centers. Document the preliminary information & dispatch the on- call Claim Agent . Report such incidents to the Director & ... Lead Claim Agent Job ID: 9945 Business Unit: MTA Headquarters...Dec 30, 2024 Description JOB TITLE : Lead Claim Agent SALARY RANGE : $100,160 - $115,000 HAY POINTS… more
- City of New York (New York, NY)
- …Specialist II's to function as a Medicaid Helpline Agents in the DSS Infoline/Helpline call center. The Medicaid Helpline Agent will: - Respond to telephone ... Team Supervisor, with some latitude for independent judgement, the Medicaid Helpline Agent is responsible for providing information to callers on the Medicaid… more
- Molina Healthcare (New York, NY)
- …preserve service excellence through monitoring and assessing customer interactions of Call Center Associates; documenting agent performance strengths and ... and developing quality guidelines and procedural manuals. **KNOWLEDGE/SKILLS/ABILITIES** + Performs call monitoring and assessment of Call Center Associates for… more
- City of New York (New York, NY)
- …is recruiting for an Eligibility Specialist II to function as a Medicaid Helpline Agent in the DSS Infoline/Helpline call center. OCS is recruiting for four ... callers directly and are able to provide case specific information. Constituents can call the Infoline telephone service line for information on all HRA programs,… more
- Atlantic Health System (Florham Park, NJ)
- Atlantic Health System is seeking a Full Time Transfer Agent for Atlantic Mobile Health located in Florham Park. Required hours are night shifts and weekends as ... *Competently use various office equipment for communication and office functions. * Call transport companies to arrange transportation for patients transfer including… more
- Mount Sinai Health System (New York, NY)
- **Job Description** In the Access Center Lead Agent role within the FPA Access Center, you will be responsible for exemplifying patient experience while interacting ... customer service. The FPA Access Center which is centralized contact/ call center for the Mount Sinai Health System, located...various doctors' offices in our health system. The Lead Agent for the Access Center is a senior level… more
- American Express (New York, NY)
- …Amex and let's lead the way together. The Executive Protection Senior Special Agent (EPSSA) is responsible for providing the physical protection and security of the ... locations, and work flexible hours, including evenings, weekends, and holidays. On- call 24/7/365. + Professionalism and Discretion: Ability to maintain a high… more
- City of New York (New York, NY)
- …callers directly and are able to provide case specific information. Constituents can call the Infoline telephone service line for information on all HRA programs, ... bookkeeping, bank teller duties, housing office teller duties, purchasing agent , assistant store manager, sales representative responsible for accounts, or… more
- City of New York (New York, NY)
- …to inquire about the status of their child care subsidy case. Families also call to obtain DOE information or about transitional child care. The Client Experience ... Unit Telephone Agent , with latitude to independent judgment and decision-making, has the following responsibilities: - Report to Supervisor of the Client Experience… more
- City of New York (New York, NY)
- …callers directly and are able to provide case specific information. Constituents can call the Infoline telephone service line for information on all HRA programs, ... bookkeeping, bank teller duties, housing office teller duties, purchasing agent , assistant store manager, sales representative responsible for accounts, or… more
- VNS Health (Manhattan, NY)
- …materials.* Adheres to general contact center standards and metrics (eg, call handling parameters).* Operates in a team-oriented and collaborative culture by ... actively sharing best practices and identifying opportunities for improvement to further enhance the consumer experience.* Sets up, coordinates and tracks services provided by the LOB, its contractors, and other community agencies and institutions. Follows up… more
- Hackensack Meridian Health (Edison, NJ)
- …or overstaffing situations that might occur. This includes, but not limited to agent re-skilling, arrangement of PTO and leveraging overtime. + Manage real-time ... agent adherence to schedule and enter relevant schedule exceptions...internal and outsourced vendors. + Monitor real-time adherence and call statistics and communicate with supervisors to ensure on-phone… more
- Kyndryl (New York, NY)
- …technical expertise in tools such as ServiceNow, Amazon Connect, Genesys, Virtual Agent , and Generative AI implementation or other major contact center expertise. ... + Provide technical expertise in ServiceNow, Amazon Connect, Genesys, Virtual Agent , and Generative AI implementation or other major contact center expertise… more
- AON (New York, NY)
- …or underwriting experience + Aviation Insurance Experience + Property Casualty Agent -Broker License + Computer knowledge: Adept with Microsoft office suite: Excel, ... of work and we are all for it. We call this Smart Working! Aon offers a comprehensive package...underwriting experience + Aviation Insurance Experience + Property Casualty Agent -Broker License + Computer knowledge: Adept with Microsoft office… more
- RWJBarnabas Health (Somerville, NJ)
- …Scheduling Requirements: + Day Shift, 40 hours/week (1 weekend per month and On- Call required) + Full Time Schedule Essential Functions: + Performs 2-D, M-Mode Echo, ... visualization and analysis of intra cardiac diagnostic information. Use an enhancing agent (Definity) when appropriate. + Ensure that the appropriate policies and… more
- Amazon (Newark, NJ)
- …future with us. ABOUT THIS ROLE This role serves as a champion, change agent and subject matter expert committed to creating a culture of inclusion. Ensures that ... Belonging at Audible. You'll act as a champion, change agent and subject matter expert committed to weaving diversity,...to build more equitable communities in the cities we call home. Basic Qualifications - Experience operating as strategic… more
- Impact Fire (Pequannock Township, NJ)
- …This position reports to the Fire Alarm Manager or their designated Agent . The Technician will be responsible for providing inspections, installations, and service ... goals assigned by the Fire Alarm Manager or designated Agent . + Learn applicable fire protection codes and obtain...inspection, and servicing codes. + Ability to participate in on- call rotation. + Ability to perform physical activities outlined… more