- Ivyhill Technologies LLC (Bethesda, MD)
- …for the National Capital Region (NCR). Duties and Responsibilities + Will listen to call center agents ' phone calls to determine patient experience. A ... need for Quality Assurance (QA) Specialist II for its Call Center located in Bethesda ,...perform statistical analysis. + Have the working knowledge of Call Center metrics, agent behaviors… more
- Ivyhill Technologies LLC (Bethesda, MD)
- Ivyhill is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), ... Capital Regions' premier coordinating authority for appointing and referral management. Call Center Agents will be responsible for coordinating healthcare… more
- Ivyhill Technologies LLC (Bethesda, MD)
- Ivyhill has an immediate need for Referral Management (RN) Training Manager for its Call Center located in Bethesda , MD. The qualified candidate will have ... policies, and procedures. + Train, orient and competency assess Referral Management agents to ensure that they will be proficient in performing the Referral… more
- Ivyhill Technologies LLC (Bethesda, MD)
- …for the National Capital Region (NCR). Duties and Responsibilities + Will listen to call center agents ' phone calls to determine patient experience. A ... MD. The qualified candidate will perform QA tasks in call center environment to ensure our customer...work standards, policies, and procedures. + Complete all monthly Agent reviews in conjunction with the Lead Agents… more