- Leidos (Odenton, MD)
- …Proactively monitor Incidents for trends and potential Problem Records and highlight these to the Service Desk Manager in order to ensure the availability of ... messages, and in person + Able to adapt to service desk capability, handling calls and contacts...(CND, Network+ CE, SSCP)** + A good understanding of Enterprise IT concepts and the basic principles of modern… more
- CACI International (Arlington, VA)
- Service Desk Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of ... * * * **The Opportunity:** CACI is seeking a Service Desk Manager to join...and engineering teams to quickly identify issues impacting the enterprise , triage, resolve incidents, document for root cause analysis,… more
- TekSynap (Silver Spring, MD)
- …or ability to obtain) **PREFERRED QUALIFICATIONS** + ITIL 4 Managing Professional (preferred) + HDI Service Desk Manager or HDI Support Center Manager ... certifications (a plus) + Demonstrated experience in a Federal Enterprise IT environment + Demonstrated experience in developing and...**Overview** We are seeking a highly motivated and experienced Service Desk Manager to join… more
- TekSynap (Washington, DC)
- …systems, ensuring efficient, secure, and up-to-date IT infrastructure. We areseekinga dedicated and experienced Service Desk Manager to lead and manage the ... **Responsibilities & Qualifications** **RESPONSIBILITIES** + Manage Service Desk Operations: Oversee daily operations of the Senate's Service Desk ,… more
- SAIC (Washington, DC)
- …We are currently seeking a motivated, career and customer service oriented IT Service Desk Manager The Manager will manage the Support ... and managing in a Federal Government environment. The Support Desk Manager will communicate with customers calling...Manage quality of all support services provided by the Service Desk , including ticket metadata, timeliness, customer… more
- Koniag Government Services (Chantilly, VA)
- …**Koniag Technology Solutions,** a Koniag Government Services company **,** is seeking a Service Desk Program Manager with a Top-Secret Clearance to ... and have not been interviewed by the KGS hiring manager , feel free to contact_ _KGSrecruiting@koniag-gs.com_ _to verify its...excellent communicator with management consulting skills and familiar with Service Desk operations to lead a team… more
- TekSynap (Washington, DC)
- …as required for meetings and training sessions **Overview** We are seeking a Help Desk Manager to join our team! TekSynap is afast-growinghigh-tech company that ... understanding of the NGEN/NMCI Contract DZ002 and Task Order FZ016, including Service Level Requirements and the Requirement to Award Process Tool (RAPT). -… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent (Third Shift) EOE Statement We...Red Hat Linux. + Manage disk drives in Red Hat Enterprise 6 using Linux Volume Manager . + Install ... Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large...environment. The Infrastructure teams support servers running Red Hat Enterprise Linux (RHEL) 5 & 6, and Windows on… more
- Koniag Government Services (Vienna, VA)
- …**Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** with a **Top-Secret Clearance** to support ... and have not been interviewed by the KGS hiring manager , feel free to contact_ _KGSrecruiting@koniag-gs.com_ _to verify its...holidays, three weeks paid time off, and more. The service desk representative is responsible for performing… more
- TekSynap (Fort Belvoir, VA)
- …reviews + Maintain a web-based capability for DTRA users to enter, track and escalate Service Desk tickets, as well as self- service actions (currently using ... Library (ITIL) Version 4 Foundation and one or more ITIL Practice Manager , Managing Professional, or Strategic Leader certifications towards ITIL mastery + One… more
- SAIC (Washington, DC)
- … requests with the IT service management system + Must be able to manager a team of technicians including workload and performance. + The lead will be expected ... **Description** Responsible for providing desk side support to end users for complex...offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics… more
- NANA Regional Corporation (Herndon, VA)
- Akima is looking for a NANA Shareholder Help Desk Intern to work in our Herndon, VA office. The intern will assist providing the timely delivery of high-quality ... II and Tier III technicians + Provides exceptional customer service and Helpdesk support via phone, email, and in...be available to work non-standard hours + Comfortable with desk side support + Must be a team player… more
- NANA Regional Corporation (Herndon, VA)
- Akima is looking for a NANA Shareholder Help Desk Intern to work in our Herndon, VA office. The intern will assist providing the timely delivery of high-quality ... II and Tier III technicians. + Provide exceptional customer service and Helpdesk support via phone, email, and in...be available to work non-standard hours. + Comfortable with desk side support. + Must be a team player.… more
- ServiceNow, Inc. (Vienna, VA)
- …and notify customer of upcoming contract expiration. + Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization ... customer management skills; including sales, account management, and customer service . + Personal initiative to identify areas of process...+ Deep expertise with a SaaS model focused on enterprise software preferred. _Not sure if you meet every… more
- General Dynamics Information Technology (Springfield, VA)
- …incidents with both short-term workarounds and long-term solutions. Responds to escalated service desk /team requests. + Communicate effectively (in oral and ... Dynamics Information Technology (GDIT) is seeking an IT Engineer with Microsoft Enterprise Systems Administrator Advisor experience to join our team in support of… more
- Enterprise Horizon Consulting Group (Washington, DC)
- Company Overview Enterprise Horizon Consulting Group (EHCG) is a Woman-Owned Small Business specializing in IT Consulting which has successfully delivered key ... Business Systems Services; Business Intelligence; Data Analytics and Dashboarding; Enterprise Resource Planning (SAP) Implementation; Legacy System Optimization; Digital… more
- ManTech (Chantilly, VA)
- … service request fulfillment, and problem resolution + Manage and develop Service Desk personnel, providing training, coaching, and performance feedback + ... Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Center Manager ** to join our team...of (7) seven years of experience managing a 24x7x365 Service Desk for a geographically dispersed user… more
- TekSynap (Washington, DC)
- …Tier 2/3 system administration/engineering services + Network or Telecom FC5 - Enterprise Service Desk , Tiers 0/1/2 support services, end-user ... to include, but not limited to Asset Management + Service Desk **REQUIRED QUALIFICATIONS** + Minimum Bachelor's...in IT or MBA + Proven experience managing large enterprise IT contracts + Minimum 10 years of experience… more
- NuAxis Innovations (Washington, DC)
- **Desktop Support Manager ** Location **Washington, DC** \# of openings **1**...in an enterprise call center - help desk - service desk - ... are currently seeking a talented and motivated **Desktop Support Manager ** for a Full-Time position. **Job Summary:** We are...highly motivated individual in this role. This is an Enterprise Operations Support role, as such it will require… more
- SAIC (Reston, VA)
- …services, custom development, data architecture, cloud engineering, customer relationship management, service desk , integrated operations, service level ... include Service Delivery, Data Architecture, Cloud Engineering, DevSecOps, Service Desk , NOC/SOC, Cyber Security, Infrastructure/ Platform support, Systems… more