- Cayuse Holdings (Reston, VA)
- …- USD $90,000.00 /Yr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1380/ help - desk - support - service -specialist ... Service Center Technicians in direction of providing the utmost support . + The Service Center Technician IV shall manage and document customer support … more
- General Dynamics Information Technology (Washington, DC)
- …**Public Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Customer Service , Help Desk Support ,Information Technology (IT) ... Yes **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support to our… more
- NuAxis Innovations (Vienna, VA)
- … Support Technician** for a Part-Time position. **Job Summary:** The Help Desk Support Technician provides front-line Service Desk functions and ... ** Help Desk Support Technician...associate degree preferred **Experience:** 1-2 years of experience in service desk environment. **Knowledge Requirements:** + Understanding… more
- General Dynamics Information Technology (Washington, DC)
- …**Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Technical Support ,Troubleshooting **Certifications:** ... 2 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician - DAY SHIFT Transform technology into opportunity as… more
- General Dynamics Information Technology (Bethesda, MD)
- …Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Tier I/Customer Service Support Specialist with GDIT. A career ... **Public Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Help Desk Support ,IT Tech ...At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help… more
- TekSynap (Washington, DC)
- …to higher support levels when necessary. + **Team Management:** Supervises help desk staff, including hiring, training, and evaluating performance, while ... communicates with end-users, stakeholders, and IT staff. + **Customer Service Orientation:** Prioritizes user satisfaction by resolving issues promptly...administration) + 5 to 8 years' experience in IT support or help desk roles,… more
- General Dynamics Information Technology (Arlington, VA)
- …cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW OUR HELP DESK SPECIALIST WILL ... Family:** Help Desk **Skills:** Computer Support , Help Desk Support ,Remedy...services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. + Simulates… more
- TekSynap (Washington, DC)
- …incidents based on urgency and business impact, coordinating immediate action with Help Desk teams and other relevant departments. + **Coordination and ... ongoing improvement and future incident response efforts. + Ensure that Help Desk techniciansare maintainingaccurateand comprehensive records of all Help… more
- General Dynamics Information Technology (Washington, DC)
- …None **Job Family:** Help Desk **Skills:** Computer Hardware, Help Desk Support ,Microsoft Office,Troubleshooting **Certifications:** CompTIA Network + ... Our work depends on a Technical Help Desk Professional joining our team to support ...of customer service level agreements. HOW A SERVICE DESK / HELP … more
- Excentium (Falls Church, VA)
- …Desk Technician ID:471 Department:All Location:Falls Church, VA Description Help Desk Technician Excentium, Inc. is a Service -Disabled Veteran owned small ... US Citizenship LOCATION: Falls Church, VA Responsibilities: + The Help Desk Specialists will provide support... for incident resolution and requests reported to the service desk . + The Specialists are responsible… more
- General Dynamics Information Technology (Arlington, VA)
- … **Skills:** Customer Service , Help Desk Operations,IT Service Desk ,IT Troubleshooting,Technical Support **Certifications:** Security+, CE - ... And our work depends on a Help Desk Specialist joining our team to support ...support and maintain a working knowledge base of service desk processes including pertinent guidelines, regulations,… more
- American Bankers Association (Washington, DC)
- …to end user computing needs. **Qualifications:** + 6-8 years of related experience providing Help Desk support + Knowledge of basic computer hardware, ... and _2024 Great Place to Work_ designation _!_ **Job Description:** ABA's Engineer, Service Desk is an IT Engineering role in support of the Service … more
- Leidos (Washington, DC)
- … desk team consisting of onsite and remote Tier 1 Help Desk Agents to manage performance to Service Level Agreements (SLAs) and Key Performance ... support users on-site, remote and overseas. Monitor the service desk staff metrics on a weekly...Information Technology support team + Managing the help desk team and evaluate performance, including… more
- RightDirection Technology Solutions LLC (Washington, DC)
- …The Help Desk Specialist shall provide full- service , Tier I help desk support including: + Provide remote technical assistance and support ... (http://maps.google.com/maps?q=Washington+DC) Description RDTS is seeking a cleared Tier I Help Desk Specialist to support ...etiquette in responding to customer calls or inquiries for service and support . + Demonstrate strong attention… more
- Leidos (Washington, DC)
- …the Healthcare sector. The program provides a range of IT services, including help desk , desk side support , Windows & Mac workstation support , ITSM, ... **Description** Leidos has an opening for a ** Service Desk Manager** . This opening...responsible for ensuring the successful delivery of phone and desk side support services to the federal… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Satisfaction,Customer Service ,Technical Support ... * Supervises help desk operations at the shift or small help desk level. Supervises non-exempt support staff. WHAT YOU'LL NEED TO SUCCEED: *… more
- General Dynamics Information Technology (Washington, DC)
- …Seize your opportunity to make a personal impact as the Help Desk Incident Manager supporting providing IT support services critical to the Legislative ... skills, and grow a rewarding career. At GDIT, people are our differentiator. As the Help Desk Incident Manager supporting the US Senate Sergeant at Arms remotely… more
- General Dynamics Information Technology (Chantilly, VA)
- …Required:** None **Job Family:** Help Desk **Skills:** Active Directory (AD), Help Desk Support ,Technical Support **Certifications:** Security CE ... And our work depends on a ** Help Desk Technician** joining our team to support ...a AA/AS. 3+ years of directly related experience supporting help desk operations or customer service… more
- General Dynamics Information Technology (Washington, DC)
- … Desk Deputy Program Manage will work closely with the Program Manager support Service Desk operations and strategy. Responsibilities include, but are ... people are our differentiator. As a Service Desk Deputy Program Manager you will help ...not limited to: + Provide program support as a Service Desk … more
- Leidos (Chantilly, VA)
- …team of technical support specialists, overseeing the day-to-day operations of a help desk , ensuring timely and effective resolution of user issues by ... and collaborating with other departments to maintain high customer service standards. **Job Duties:** + Manage the ongoing daily...team in exceeding expectations + Monitor help desk performance metrics, analyze trends in user support… more