- GovCIO (Chantilly, VA)
- **Overview** GovCIO is currently hiring for an IT Operations Staff Help Desk Tier I/ II to troubleshoot, diagnose, and resolve a diverse range of IT ... $150,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/4751/it-operations-staff-%28help- desk - tier -i- ii %29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-VA-Chantilly_ **ID**… more
- General Dynamics Information Technology (Bethesda, MD)
- …**Public Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Help Desk Support,IT Tech Support,Troubleshooting **Experience:** 3 + ... + **Required Skills & Experience:** + Demonstrated experience in IT support or help desk rolesDemonstrated experience working with ticketing system and effective… more
- BCMC (Arlington, VA)
- …environments. Responsibilities: * Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution ... incident response (tiered support model), using an Incident Management System. * Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root… more
- Synergy ECP (Columbia, MD)
- …devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and ... and using IT systems + Provide Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution of problems + Provide… more
- Synergy ECP (Columbia, MD)
- …devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and ... and using IT systems + Provide Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution of problems + Provide… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD Position of Trust level Security Clearance required. Status: Non-Exempt Location: Onsite ... Responsibilities: + Answer calls coming into the Tier 1 Help Desk by...operating environment. Qualifications: + DOD 8570 IAT Level I, II , or III certification required: A+, Network+, or Security+… more
- NuAxis Innovations (Washington, DC)
- ** Help Desk Specialist II **...Must contribute to deliverables and performance metrics where applicable.uThe Tier II support is involved in resolving ... NOW! We are currently seeking a talented and motivated ** Help Desk Specialist II ** for... I, such as surges in high call volume, Tier II resource may be partially or… more
- Stratus Solutions (Washington, DC)
- …interaction with USCP customers. Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ). Communicate ... assistance by email, phone call, and in-person. Triage and escalate IT issues to Tier II , Tier III, and OIS management appropriately. What we are expecting… more
- Stratus Solutions (Washington, DC)
- …interaction with USCP customers Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ) Communicate ... by email, phone call, and in person Triage and escalate IT issues to Tier II , Tier III, and OIS management appropriately What we are expecting from… more
- Red River (Chantilly, VA)
- …directing the assignment of tasks, and actively participating in the resolution of Tier II and advanced issues. Beyond managing the NOC workforce, you'll ... member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead...and lead a team consisting of NOC engineers & Help Desk Technicians. + Be available and… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …environment. Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech ... environment and effective integration with a government multi-contractor team. The skilled Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech… more
- General Dynamics Information Technology (Arlington, VA)
- …Active Secret clearance + **Required Experience:** 5 years + **Required Technical Skills:** Help Desk Tier 1 operations. + **Certification Requirements** : ... Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help Desk Support,Remedy… more
- NANA Regional Corporation (Arlington, VA)
- …environment. Help Desk Support + Provides Tier I and Tier II help desk support; respond to requests for assistance received either directly ... of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the...as Bomgar. + Enters and resolves incidents assigned to Tier II in the ticketing system. +… more
- CACI International (Washington, DC)
- Help Desk Specialist Job Category: Information Technology Time...have the ability to triage and escalate IT issues to Tier II , Tier III, and OIS ... * * **The Opportunity:** CACI Company, is seeking a Help Desk Specialist. **Responsibilities:** **A day in...you may do on any given day):** + Provide Tier I support for requests for service through email,… more
- Gama-1 Technologies (Silver Spring, MD)
- Help Desk Technician I This position is part...as needed during times of surge (this will include desktop Tier II activities or Tier III ... printers, VPN issues + Perform Installs, Moves, Additions, and Changes (IMAC) for Tier II + Maintain VTC system + Provide IT support for remote customers using… more
- CACI International (Hanover, MD)
- …+ Manage the daily activities of configuration and operation of IT systems + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of ... users in accessing and using IT systems + Provide Tier 1 ( Help Desk ) and...Management (ITSM) is required. + DOD 8570 IAT Level II certification (CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND,… more
- ManTech (Washington, DC)
- …for advancement. Currently, **ManTech** is seeking a motivated, career and customer-oriented ** Help Desk Support Specialist** to join our team in the ... internal team, analyzing and recommending process improvements in the help desk functional environment. + Use their...resolution of complex issues with remote staff and internal Tier 3 Technicians. **Basic Qualifications:** + 2 Years of… more
- ProSphere Tek (Washington, DC)
- …engineering or technical discipline is preferred. + Minimum of 4 years of previous Help Desk experience. + **Duty hours:** M-F 8:30am -5:00pm; then changing to ... Desk functions to include evaluating, processing/resolving, and tracking of all Tier levels I/ II /III Trouble Tickets. + Reviews Trouble Ticket to ensure… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative ... Monday through Friday. Description: The successful candidate will be responsible for Tier II and Asset support of an environment composed Intel based PC and… more
- SAIC (Washington, DC)
- …begin an exciting and challenging career with SAIC. Description: + The qualified applicant will provide Tier II help desk support to users unable to ... seeking an experienced, motivated, career and customer service oriented Desk Side Support Technician t to join our team...resolve tech issues that exceed Tier 1 level support. + The candidate must provide… more