- SAIC (Washington, DC)
- **Description** We are currently seeking a motivated, career and customer service oriented IT Service Desk Manager The Manager will manage the ... and managing in a Federal Government environment. The Support Desk Manager will communicate with customers calling...Manage quality of all support services provided by the Service Desk , including ticket metadata, timeliness, customer… more
- TekSynap (Silver Spring, MD)
- …team and foster a culture of ownership, accountability, and high-quality service delivery. The IT Service Desk Manager will ensure superior customer ... of industry accepted standards and best practices related to IT Service Desk operations +...QUALIFICATIONS** + ITIL 4 Managing Professional (preferred) + HDI Service Desk Manager or HDI… more
- TekSynap (Washington, DC)
- …technicians, including hiring, training, and performance evaluations. + Experience in managing IT service desks in government, public sector, or large-scale ... and external stakeholders. + Relevant certifications (eg,ITIL, HDI, CompTIA A+,Certified Help Desk Manager (CHDM) **Overview** We areseekingaIT Help Desk … more
- Leidos (Washington, DC)
- **Description** Leidos has an opening for a ** Service Desk Manager ** . This opening is for an IT Services program supporting a federal client in the ... to the customer's information. We are seeking a dynamic Service Desk Manager to join our IT Service Desk team. This pivotal role involves… more
- TekSynap (Washington, DC)
- …efficient, secure, and up-to-date IT infrastructure. We areseekinga dedicated and experienced Service Desk Manager to lead and manage the Service ... Operations: Oversee daily operations of the Senate's Service Desk , ensuring timely resolution of IT issues, incidents, and service requests in line with… more
- Leidos (Washington, DC)
- **Description** **Leidos has an exciting Service Desk and Incident Manager position which will be worked out of our customer's facilities in Washington, ... The Manager will lead an ITIL-aligned hybrid service desk team consisting of onsite and...for managing and communicating the deployment and recovery of IT resources and customer hardware to support users on-site,… more
- TekSynap (Washington, DC)
- …& Qualifications** **RESPONSIBILITIES** + **Incident Response** + Lead the response to critical IT incidents, ensuring that normal service is restored as quickly ... cloud technologies. + Previousexperience managing incident response teams or handling major IT incidents. **Overview** We are seeking aHelp Desk Incident… more
- General Dynamics Information Technology (Washington, DC)
- …**Job Description:** Seize your opportunity to make a personal impact as the Help Desk Incident Manager supporting providing IT support services critical to ... and grow a rewarding career. At GDIT, people are our differentiator. As the Help Desk Incident Manager supporting the US Senate Sergeant at Arms remotely and in… more
- General Dynamics Information Technology (Washington, DC)
- …Description:** Seize your opportunity to make a personal impact as the **Help Desk Systems Administration Manager ** supporting IT support services critical ... At GDIT, people are our differentiator. As the Help Desk Systems Administration Manager supporting the US...WILL MAKE AN IMPACT** + Providing ServiceNow leadership in IT Service Management; technical integration and ServiceNow… more
- NANA Regional Corporation (Herndon, VA)
- Akima is looking for a NANA Shareholder Help Desk Intern to work in our Herndon, VA office. The intern will assist providing the timely delivery of high-quality ... II and Tier III technicians. + Provide exceptional customer service and Helpdesk support via phone, email, and in...+ Aid with the relocation and implementation of user IT equipment. + Aid with relocation for workstation cabling… more
- NANA Regional Corporation (Herndon, VA)
- Akima is looking for a NANA Shareholder Help Desk Intern to work in our Herndon, VA office. The intern will assist providing the timely delivery of high-quality ... II and Tier III technicians + Provides exceptional customer service and Helpdesk support via phone, email, and in...+ Aids with the relocation and implementation of user IT equipment + Aids with relocation for workstation cabling… more
- Leidos (Chantilly, VA)
- **Description** GxNext is looking for a Help Desk Manager that would be responsible for leading a team of technical support specialists, overseeing the ... day-to-day operations of a help desk , ensuring timely and effective resolution of user issues...and collaborating with other departments to maintain high customer service standards. **Job Duties:** + Manage the ongoing daily… more
- MPR Associates (Alexandria, VA)
- …a full-time, exempt position in MPR's Alexandria, VA office reporting to the Service Desk Manager . Duties/Responsibilities + Evaluates and prioritizes ... actively seeking a capable and motivated Service Desk Analyst to join our IT team....of incidents and requests. + Coordinates with users, the Service Desk Manager , and higher… more
- Leidos (Odenton, MD)
- …Proactively monitor Incidents for trends and potential Problem Records and highlight these to the Service Desk Manager in order to ensure the availability of ... messages, and in person + Able to adapt to service desk capability, handling calls and contacts...Network+ CE, SSCP)** + A good understanding of Enterprise IT concepts and the basic principles of modern information… more
- William C Brown Inc (Bowie, MD)
- …year of Red Hat Enterprise Linux (RHEL) is highly desired. + Must be experience supporting IT Service Desk environment. + Demonstrable customer Service ... Service Desk Agent (Third Shift) EOE... Service Desk Agent (Third Shift) EOE Statement We are...drives in Red Hat Enterprise 6 using Linux Volume Manager . + Install and configure Apache webserver in Solaris10… more
- Parsons Corporation (Reston, VA)
- …in the space domain? We need your help. Our Team is looking for a ** Service Desk Technician** . In this role you will maintain Information Technology ( ... will be the first line of defense in resolving Service Desk issues and providing support for...Excel) + All other tasks as assigned by the IT manager **Desired Skills:** + Knowledge of… more
- Koniag Government Services (Vienna, VA)
- …**Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** with a **Top-Secret Clearance** to support ... and have not been interviewed by the KGS hiring manager , feel free to contact_ _KGSrecruiting@koniag-gs.com_ _to verify its...holidays, three weeks paid time off, and more. The service desk representative is responsible for performing… more
- NuAxis Innovations (Vienna, VA)
- …position. **Job Summary:** The Help Desk Support Technician provides front-line Service Desk functions and activities. Acting as the single point of ... or associate degree preferred **Experience:** 1-2 years of experience in service desk environment. **Knowledge Requirements:** + Understanding of Active… more
- GovCIO (Sterling, VA)
- **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier 1 phone support and troubleshooting. ... 1 hardware and software problems with tools such as MS Office, Windows 10, Service Manager , Microsoft Identity Manager (MIM). **Qualifications** + High… more
- Silver Diner Development, LLC (Bethesda, MD)
- …internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job ... our mission of executing excellence. We are hiring Front Desk Coordinators. We are looking for contagiously friendly, warm,...opportunity for growth, including becoming a trainer, supervisor, and manager . Over 60% of our managers and 100% of… more