- ManTech (Herndon, VA)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 2 Service Desk Senior Analyst** to join our team in the ... users. If unable to diagnose problem, will work with service desk management or Tier 3 to...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- ManTech (Washington, DC)
- …checks of assigned tickets. **Responsibilities include but are not limited to:** + Manage the Tier 2 Service Desk Team across all shifts assigned to the ... team. + Oversee all aspects of the Tier 2 service desk requirements....to communicate, converse, and exchange information with peers and senior personnel + Constantly operates a computer and other… more
- ManTech (Washington, DC)
- …. **Responsibilities include but are not limited to:** + Oversee the performance of Tier 2 service desk operations. + Responsible for providing support ... ManTech is seeking a motivated, career and customer-oriented **Lead** ** Service Desk Specialist - Tier 2...to communicate, converse, and exchange information with peers and senior personnel + Constantly operates a computer and other… more
- ManTech (Washington, DC)
- …and knowledge base articles / content to Tier 1 and Tier 2 teams + Meet or exceed customer Service Level Agreements (SLA). **Minimum Qualifications:** + ... ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Specialist - Tier 3** to...(6) years of experience + A minimum of two ( 2 ) years of related experience in computer hardware, software,… more
- ManTech (Washington, DC)
- …for enterprise endpoints. + Provide technical guidance and knowledge base articles / content to Tier 1 and Tier 2 teams **Basic Qualifications:** + A ... ManTech is seeking a motivated, career and customer-oriented **Journeyman** ** Tier 3 Service Desk Engineer** to join...related field) or equivalent + A minimum of two ( 2 ) years of related experience in computer hardware, software,… more
- Leidos (Washington, DC)
- …specialized professionals on their day to day tasks as well as interacting with, Senior Executive Service (SES) personnel, senior military officials, and ... **Description** Personal Security Tier II SAP Adjudicator Looking for an opportunity...determination reviews, in accordance with DoD Manual 5205.07 Volume 2 . * Accountable for training new staff on customer… more
- ManTech (Herndon, VA)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 1 Network Operations & Security Center (NOSC) Analyst.** There are ... MS; Washington, DC. **Responsibilities include but are not limited to:** + Provide Tier 1 support analyzing network traffic and various log data to determine the… more
- GovCIO (Hanover, MD)
- …The NBIS application is an enterprise mission system supporting personnel vetting. + Provide tier 2 trouble ticket resolution or escalation to tier 3 ... team + Provide quick and professional Tier 2 application support to include ticket triage, assignment, and resolution. Additionally, monitor system and … more
- SMX (Fort Meade, MD)
- Senior Service Desk (FOIA) - Ft....IT infrastructure by providing hardware maintenance, hardware management and Tier II service desk support. This is ... SMX(View all jobs) (https://www.smxtech.com/careers/) Fort Meade, MD SMX is seeking a Senior Service Desk (FOIA) to support the US Army Counterintelligence… more
- Belay Technologies (Annapolis Junction, MD)
- …devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides ... and a finalist in 2021! Belay Technologies seeks a Senior System Administrator (SA) to join our intel team....+ Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and… more
- Rubrik (Washington, DC)
- …Agency Check and Inquiries (NACI))._ **Position Risk Designation: Non-Sensitive, Moderate Risk, Tier 2 (Public Trust)** _Incumbents with access to US Government ... can you make an impact?** Rubrik is seeking a Senior Application Security Engineer. In this role, you will...be required to complete Standard Form 85P and undergo Tier 2 (T2) Investigation for non-sensitive positions… more
- CACI International (Arlington, VA)
- …Senior IT Operations Manager to oversee a hybrid operational team covering day to day Tier 2 and Tier 3 support services to include 60+ administrators and ... Senior Program Manager (IT Ops) Job Category: Project...new services incorporated receive a standardized onboarding approach for Tier 0 and 1 service support. Candidates… more
- Tesla Laboratories. Inc. (Vienna, VA)
- We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure Virtual ... SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support, managing complex customer...software. + Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met and customer… more
- Parsons Corporation (Alexandria, VA)
- …company, has an immediate full-time, on-site, opening for a multi-platform, Senior IT (Systems) Administrator supporting Corporate IT infrastructure in Alexandria, ... of systems and applications in person and remotely. Resolve Level 1 & 2 issues with Windows desktops, Windows laptops, Linux servers, cloud (AWS) services,… more
- Insight Global (Washington, DC)
- …with Vendors of COTS / GOTS applications to ensure proper functionality. Acting as Tier 2 response in operations environment where resolution cannot be handled ... Job Description Insight Global is seeking a Senior Systems Engineer to join our client in support of a top secret federal program. In this role, this individual will… more
- Transportation Security Administration (Springfield, VA)
- …of Personnel Management's website, https://www.opm.gov/policy-data-oversight/ senior -executive- service /reference-materials/guidetosesquals\_2012.pdf for ... must possess US Citizenship. You must complete a favorable Tier 5 Background Investigation (T5). You must pass Drug...the Qualifications Review Board at OPM to qualify for Senior Executive Service (SES) positions without additional… more
- Leidos (Fort Meade, MD)
- …devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides ... Leidos Intelligence Group has a career opportunity for a Senior System Administrator in the Ft. Meade, MD. **Program...work autonomously and explore new technologies. We provide exceptional service to our customer in an area in which… more
- Serco (Arlington, VA)
- …their plate". + Executive presence - Ability to confidently present recommendations to very senior leadership (eg, 3-star admirals, Tier 3 SES) as well as ... to commit to work onsite at the Pentagon two ( 2 ) days per week; three (3) days per week...materials. + Experience providing LSS Training and Mentorship to senior level practitioners. + In depth understanding of DoD… more
- SAIC (Washington, DC)
- …and Education Requirements** Must possess a High School Diploma and 5 years of Tier 2 Desk Side Support Experience. Diploma may be substituted with 4 ... to provide day-to-day process and technical support to Political Appointees, Senior Executives, and their Administrative Assistants. This role requires a very… more
- General Dynamics Information Technology (Springfield, VA)
- …while also maintaining a living set of playbooks to assist in future remediation that Tier 1 & 2 team members can utilize. + Communicates across teams when ... tomorrow is smarter. He or she will monitor, communicate and remediate service disruptions for responsible sites ensuring that functionality and uptime is sustained.… more