- ManTech (Chantilly, VA)
- The Service Desk Experience Manager (SDXM) will oversee the day-to-day operations of the Service Desk , ensuring a seamless and efficient customer ... Oversee the day-to-day operations of the Service Desk , ensuring a seamless and efficient customer experience...Service Desk certification. + Active Help Desk Institute Support Center Manager (HDI-SCM) certification.… more
- CACI International (Arlington, VA)
- Service Desk Manager Job Category: Information...to attain DHS EOD + BA/BS + 5 years of experience ; or 12 years of experience without degree ... * * * **The Opportunity:** CACI is seeking a Service Desk Manager to join...+ 5 or more years of experience in a technical people management/supervisory role + 7… more
- General Dynamics Information Technology (Washington, DC)
- …Bachelor of Arts/Bachelor of Science + Required Experience : 10+ years of prior Service Desk experience with a minimum of 4+ years' experience ... Manager Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager . GDIT is your place to make meaningful… more
- TekSynap (Silver Spring, MD)
- …or ability to obtain) **PREFERRED QUALIFICATIONS** + ITIL 4 Managing Professional (preferred) + HDI Service Desk Manager or HDI Support Center Manager ... systems to ensure accurate and up-to-date resources for the service desk team. Customer Experience ...**Overview** We are seeking a highly motivated and experienced Service Desk Manager to join… more
- Leidos (Washington, DC)
- **Description** Leidos has an opening for a ** Service Desk Manager ** . This opening is for an IT Services program supporting a federal client in the ... to the customer's information. We are seeking a dynamic Service Desk Manager to join...proactive leader with a passion for service desk operations and enhancing the customer experience .… more
- Leidos (Washington, DC)
- **Description** **Leidos has an exciting Service Desk and Incident Manager position which will be worked out of our customer's facilities in Washington, ... The Manager will lead an ITIL-aligned hybrid service desk team consisting of onsite and...management experience + Team management skills leading helpdesk/ service desk teams + Customer- service … more
- TekSynap (Washington, DC)
- …systems, ensuring efficient, secure, and up-to-date IT infrastructure. We areseekinga dedicated and experienced Service Desk Manager to lead and manage the ... **Responsibilities & Qualifications** **RESPONSIBILITIES** + Manage Service Desk Operations: Oversee daily operations... experience inservice desk management. + Experience in managing IT service desks in… more
- SAIC (Washington, DC)
- …We are currently seeking a motivated, career and customer service oriented IT Service Desk Manager The Manager will manage the Support ... and managing in a Federal Government environment. The Support Desk Manager will communicate with customers calling...Manage quality of all support services provided by the Service Desk , including ticket metadata, timeliness, customer… more
- Koniag Government Services (Chantilly, VA)
- …**Koniag Technology Solutions,** a Koniag Government Services company **,** is seeking a Service Desk Program Manager with a Top-Secret Clearance to ... excellent communicator with management consulting skills and familiar with Service Desk operations to lead a team...the degree requirement) + Minimum of 5 years of experience as a Project Manager or having… more
- Aimbridge Hospitality (Washington, DC)
- …The Front Desk Assistant Manager is responsible for assisting the Front Desk Manager with the operation of the Front Office in an attentive friendly ... Program + 401k Retirement Plan Apply for this position (https://careers-aimbridge.icims.com/jobs/363594/front- desk -assistant- manager -oem/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834475008) Need help finding the right job?… more
- TekSynap (Washington, DC)
- …and external stakeholders. + Relevant certifications (eg,ITIL, HDI, CompTIA A+,Certified Help Desk Manager (CHDM) **Overview** We areseekingaIT Help Desk ... technology, or business administration) + 5 to 8 years' experience in IT support or help desk ... technicians, including hiring, training, and performance evaluations. + Experience in managing IT service desks in… more
- TekSynap (Washington, DC)
- …management experience . + Certifications such as ITIL, Certified Incident Manager (CIM), or other relevant certifications are highly preferred. + **Incident ... technicians in effective incident resolution practices. **Preferred Qualifications** : + Experience with Help Desk tools and platforms, including ticketing… more
- General Dynamics Information Technology (Washington, DC)
- …**Job Description:** Seize your opportunity to make a personal impact as the Help Desk Incident Manager supporting providing IT support services critical to the ... At GDIT, people are our differentiator. As the Help Desk Incident Manager supporting the US Senate...required to be US persons + Skills and abilities: Experience delivering to 'white glove' service standards-including… more
- Encore (Lanham Seabrook, MD)
- Position Overview The Express Desk Manager (EDM) has overall responsibility for sales and event production on projects assigned specific to the Express Desk . ... development, on show site, and post-show activities. The Express Desk Manager must determine and manage within...or a related area of study or equivalent industry experience * 5+ years of event production experience… more
- Leidos (Chantilly, VA)
- **Description** GxNext is looking for a Help Desk Manager that would be responsible for leading a team of technical support specialists, overseeing the ... + Manage the ongoing daily operations of the help desk ensuring 24/7 coverage + Experience leading...identifying areas for improvement and implementing strategies to enhance service quality and user satisfaction + Experience … more
- General Dynamics Information Technology (Washington, DC)
- …Description:** Seize your opportunity to make a personal impact as the **Help Desk Systems Administration Manager ** supporting IT support services critical to ... At GDIT, people are our differentiator. As the Help Desk Systems Administration Manager supporting the US...required to be US persons + **Skills and abilities:** Experience delivering to 'white glove' service standards-including… more
- TekSynap (Washington, DC)
- …as required for meetings and training sessions **Overview** We are seeking a Help Desk Manager to join our team! TekSynap is afast-growinghigh-tech company that ... in the NMCI NGEN technical arena. + Proven experience in managing a help desk operation...Experience in training and mentoring staff to enhance service delivery. **ADDITIONAL REQUIREMENTS** + Must be able to… more
- CACI International (Arlington, VA)
- …and accurately in a fast paced and changing environment. Qualified candidates working with the TOC Service Desk Manager will work to ensure all Service ... reviews and timesheets of assigned technicians. + Working with Service Desk Manager to ensure... experience ); or 12 years without degree + Experience managing/supervising Service Desk operation… more
- MPR Associates (Alexandria, VA)
- …a full-time, exempt position in MPR's Alexandria, VA office reporting to the Service Desk Manager . Duties/Responsibilities + Evaluates and prioritizes ... of incidents and requests. + Coordinates with users, the Service Desk Manager , and higher...+, Security+, and ITIL v3 certifications are a plus. Experience + Two or more years of related … more
- Cayuse Holdings (Arlington, VA)
- …(SOC) + Demonstrated knowledge and understanding of customer service techniques, demonstrated experience providing service desk or call center support + ... good decision making, focus, and good prioritization skills + Experience working with a Service Desk...needs to support 24/7/365 operations **Reports to** **:** Program Manager , Service Desk Lead **Working… more