- Red River (Chantilly, VA)
- … who is primarily responsible for working on a team at the Service Desk . The Tier 1 Technician is primarily responsible for working on a team at the ... Service Desk . This position will handle technical...+ Responsibilities aligned with managing area of your team tier alignment + Provide after hours on call support… more
- TriTech Enterprise Systems, Inc. (Rockville, MD)
- …Configuration Baseline (USGCB) Experience and Skills: + Experience working on a first/second- tier service desk supporting scientific instrumentations and ... Ubuntu, Mint, etc.). In addition, this candidate will be answering service desk calls. This instrumentation ranges from next generation sequencers, liquid… more
- General Dynamics Information Technology (Washington, DC)
- … service level agreements. + Providing program support as a Tier 1/2 Service Desk Technician . + Delivering excellent customer service and quick ... point of contact for IT problem resolutions for the service desk . **HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT:** + Collaborating with the Department… more
- General Dynamics Information Technology (Washington, DC)
- …ANALYST WILL MAKE AN IMPACT: * Providing program support as a Tier 2 Service Desk Technician . Delivering excellent customer service and quick ... related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician III We are GDIT. We...of customer service level agreements. HOW A SERVICE DESK / HELP DESK … more
- Leidos (Odenton, MD)
- **Description** + 1901 Group at Leidos currently has a need for a Help Desk Technician responsible for deskside and remote end user customer support for a DOD ... escalate to the appropriate work group, when necessary. The technician will be responsible for documenting all work in...messages, and in person + Able to adapt to service desk capability, handling calls and contacts… more
- General Dynamics Information Technology (Bethesda, MD)
- …Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Tier I/Customer Service Support Specialist with GDIT. A ... At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is...**Position hours: M-F, staggered start times** + **Day-to-day Help Desk Technician - responsibilities** + Provide, polite,… more
- Leidos (Rockville, MD)
- …providing deskside support for any user where a ticket has been dispatched from the Service Desk . + Break/Fix support for end-user computer devices. + Must be ... technical support at our customer site as a **Deskside Technician ( Tier 2).** **Routine Duties Will Include:**...point of contact and responsible for providing customer operational desk -side break fix support tasks and activities in addition… more
- Amentum (Washington, DC)
- …contract staff + Maintains current knowledge of relevant technology as assigned + Assist Service Desk with answering phones when needed Here at Amentum, we are ... forward to supporting our customers professionally. Responsibilities: + Provide Tier 2 IT desk side and/or call...school + At least 4 years of experience providing desk side and/or service desk … more
- Gama-1 Technologies (Silver Spring, MD)
- …without notice. Basic Qualifications + 2 years of experience working in an IT Service Desk environment + Extensive support of MS Windows-based OS, including ... functions. + Responds to tickets and questions escalated from Tier I Call Center. + Answer user inquiries regarding...manage and track incidents) + Basic knowledge of ITIL, Service Desk metrics/SLAs, and mobile device support… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team ... Friday. Description: The successful candidate will be responsible for Tier II and Asset support of an environment composed...customers when they call or walk into the customer service center, remotely, or at the customer's location. The… more
- General Dynamics Information Technology (Elkridge, MD)
- …+ Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Systems,Information Technology (IT) Systems Support,Systems Support ... Yes **Job Description:** **Overview:** Transform technology into opportunity as a Helpdesk Technician with GDIT. A career in enterprise IT means connecting and… more
- General Dynamics Information Technology (Elkridge, MD)
- …+ Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Systems,Information Technology (IT) Systems Support,Systems Support ... Yes **Job Description:** **Overview:** Transform technology into opportunity as a Helpdesk Technician with GDIT. A career in enterprise IT means connecting and… more
- General Dynamics Information Technology (Washington, DC)
- …**ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician . + Delivering excellent customer service and ... **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help...customer via chat, email, and deskside support. + Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair… more
- General Dynamics Information Technology (Arlington, VA)
- …our differentiator. We are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier II support to users. To ... Help Desk **Skills:** Customer Service ,Help Desk Operations,IT Service Desk ,IT Troubleshooting,Technical...modify, and repair computer hardware and software. + Provide Tier 2 IT operations control support using ITSM ticketing… more
- Koniag Government Services (Chantilly, VA)
- …LLC, is looking for an excellent communicator with management consulting skills to provide Tier 1 Service Desk functions for Finance and Facilities based ... Koniag Government Services company **,** is seeking a Jr. Service Desk Analyst with a Top-Secret clearance...determine if the issue can be resolved by the Tier 1 Technician : record results. + If… more
- General Dynamics Information Technology (Falls Church, VA)
- …Help Desk **Skills:** Communication,Help Desk Administration,Help Desk Operations,IT Service Desk ,Teamwork **Certifications:** CompTIA Security+ ... IT Service Management (ITSM) model. **HOW A SERVICE DESK AGENT WILL MAKE AN IMPACT:**...DESK AGENT WILL MAKE AN IMPACT:** + Provide Tier 2 IT operations control support using ITSM ticketing… more
- NANA Regional Corporation (Arlington, VA)
- Suvi is looking for a Technician (Field Service Representative) to support our government client in Arlington, VA. To join our team of outstanding professionals, ... a mixed classroom/ desk -side assistance training environment. Help Desk Support + Provides Tier I and...technical questions from users and escalating them to other service providers as necessary. + Ensures compliance with appropriate… more
- Chenega Corporation (Alexandria, VA)
- …** Technician ** delivers services, staff, and expertise to operate and maintain service desk functions that provides a ticketing system, operational support, ... **Req ID:** 34097 **Summary** **Desktop Support Technician ** **Ft Belvoir, VA** Are you ready to... III technicians. **Responsibilities** + Maintain and update the service desk ticketing system where each request… more
- Amentum (Washington, DC)
- …site: www.amentumcareers.com **Minimum Requirements:** + At least 3 years of experience providing desk side and/or service desk IT support, specializing in ... are dedicated to our customer's mission. **Responsibilities:** + Provide Tier 2 IT desk side and/or call...certification, and at least 2 years of experience providing desk side and/or service desk … more
- NuAxis Innovations (Washington, DC)
- …tracking systems to ensure a timely resolution. (ie: ITSM tool- CA Service Desk , SharePoint, etc.) + Provides targeted TIER 2 Support for applications and/or ... issues that arise during an active WMATA PC Deployment Project + Partner with Service Desk ), Network Services Team, and the Desktop Engineering Team to resolve… more