- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should… more
- Red River (Chantilly, VA)
- We are looking for a Tier 1 Technician with an active Secret clearance to join our growing team! The Tier 1 Technician is primarily responsible for ... working on a team at the Service Desk. This position will handle technical ...management practices. + Act as a mentor to Level 1 Customer Service Representatives. + Responsibilities aligned… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD Position of Trust level Security Clearance required. Status: Non-Exempt Salary: $55,000.00 - 58,000.00 ... Responsibilities: + Answer calls coming into the Tier 1 Help Desk by the third...years of previous Help Desk experience. + At least 1 + years of previous Customer Service experience… more
- ManTech (Washington, DC)
- …for enterprise endpoints. + Provide technical guidance and knowledge base articles / content to Tier 1 and Tier 2 teams + Meet or exceed customer ... ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Specialist - Tier 3** to...Closes activities of tickets assigned. + Provide mentorship and technical guidance and training to junior Tier … more
- System One (Arlington, VA)
- …Citizenship or Green Card Required Technology Service is looking to hire a Tier - 1 Help Desk Analyst to respond to phone, portal, email submitted Incident and ... Long-Term Contract position open for a Help Desk Analyst ( Tier 1 ). Arlington, VA (100% ONSITE) US...Request tickets for its Technical Solutions Center (TSC). The position is for a… more
- ManTech (Herndon, VA)
- …endpoints. + Provide technical guidance and knowledge base articles / content to Tier 1 and Tier 2 teams **Basic Qualifications:** + A bachelor's ... Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to...Closes activities of tickets assigned. + Provide mentorship and technical guidance and training to junior Tier … more
- ManTech (Washington, DC)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Manager - Tier 2** to join our team in ... include but are not limited to:** + Manage the Tier 2 Service Desk Team across all...Initial contact to the on-call engineer must occur within 1 hour. + Lead the team and provide SME… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated… more
- Leidos (Ashburn, VA)
- **Description** Leidos is seeking a Cyber Tier 1 Shift Lead to join our team on a highly visible cyber security single-award IDIQ vehicle that provides Network ... NOSC in support of the government customer + Manage and conduct hands-on technical detection, analysis, containment, eradication, and remediation as a member of the… more
- KeenLogic (Washington, DC)
- …correct level of detail captured + Troubleshoot incidents that cannot be resolved by Tier 2 + Provide knowledge articles and technical articles for other support ... KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our...III Help Desk Analyst, you will serve as primary technical resource and solution-provider for IT Customer Solutions (ITCS)… more
- GovCIO (Chantilly, VA)
- …(or commensurate experience) + Proven experience in IT support roles, with a focus on Tier 1 and Tier 2 support + Demonstrated experience using ticketing ... customer service and communication skills + Ability to communicate technical information to non- technical users effectively + Experience prioritizing and… more
- MindPoint Group (Washington, DC)
- …of processes and procedures of the SOC + Provide guidance and mentorship to Tier 1 SOC Analysts to enhance their skills and capabilities **Required:** + ... Incident Response Analyst ( Tier 2) **Department:** SOC **Location:** Washington, DC Here...techniques and procedures (TTP) + Experience with major cloud service provider offerings + Knowledge of malware + Knowledge… more
- Leidos (Springfield, VA)
- …**The Digital Modernization Sector at Leidos** has an opening for a ** Tier II Technician** to support computer data communications systems, in providing design ... solutions through network modeling. The job duties of the Tier 2 Technician are as follows: + The ...communicate with the team. + Complete assigned tasks within Service Level Objectives/Agreements (SLOs/SLAs). + Draft and implement standard… more
- William C Brown Inc (Chantilly, VA)
- Tier II Technician EOE Statement We are an...ensure asset management records are accurate, inventory. + Layer 1 and Layer 2 network experience. + Configure and ... network modeling. Location:Chantilly, VA. Description of Job Duties/Responsibilities: + The Tier 2 network field technician will support the installation and… more
- MindPoint Group (Sterling, VA)
- …of processes and procedures of the SOC + Provide guidance and mentorship to Tier 1 SOC Analysts to enhance their skills and capabilities **Required:** + ... SOC Analyst ( Tier 2) - Clearance Required **Department:** SOC **Location:**...techniques and procedures (TTP) + Experience with major cloud service provider offerings + Knowledge of malware + Knowledge… more
- Orion Consortium (Columbia, MD)
- …and resolution of operational problems or hardware installations. Refers problems to Tier 3 staff for resolution as required, tracks and monitors response/resolution ... time, and verifies user acceptance. Requires strong understanding of technical aspects of desktop, voice and/or data communications, and LAN telecommunications… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- ** Technical Systems Engineering Lead** **Category:** Project Management **Main location:** United States, Virginia, Arlington **Position ID:** J0624-1936 ... Full Time **Position Description:** Position Description CGI Federal is looking for a Technical Systems Engineering Lead. As a Technical Systems Engineering Lead… more
- Rubrik (Washington, DC)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions of Low Risk. (Baseline screening; formerly National… more
- TEKsystems (Odenton, MD)
- …systems and applications Skills: Help desk support, Customer service , Technical support, Troubleshooting, Help desk, system administrator, tier three, STIGs, ... directory Top Skills Details: Help desk support, Customer service , Technical support, Troubleshooting, Help desk, system administrator, tier three, STIGs,… more
- National Security Agency/Central Security Service (Washington, DC)
- …the hiring manager/organization regarding the work level for the position. Salary Range: DISL Tier 1 - $191,900 - $204,000 Salary range varies by location, work ... each TQ. In addition, each applicant must submit a resume. TQ 1 : Professional Achievements Specific Technical /Professional Achievement focuses on personal … more