- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should… more
- Red River (Chantilly, VA)
- … 1 Technician who is primarily responsible for working on a team at the Service Desk. The Tier 1 Technician is primarily responsible for working on a ... team at the Service Desk. This position will handle technical ...Accept customer calls, alerts, and escalations from the Level 1 operations team within specified timeframes. + Follow trouble… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst Arlington, VA . Information Technology Join our Talent Network Are you ready to enhance your skills and build your career in a rapidly ... Integration, IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance… more
- System One (Arlington, VA)
- …Citizenship or Green Card Required Technology Service is looking to hire a Tier - 1 Help Desk Analyst to respond to phone, portal, email submitted Incident and ... Long-Term Contract position open for a Help Desk Analyst ( Tier 1 ). Arlington, VA (100% ONSITE) US...Request tickets for its Technical Solutions Center (TSC). The position is for a… more
- MindPoint Group (Washington, DC)
- Incident Response Analyst - Swing Shift or Night Shift ( Tier 1 ) **Department:** SOC **Location:** Washington, DC Here at MindPoint Group, we believe our Security ... growth. One of the most critical tasks for our Tier 1 SOC Analysts is learning. We...it was not your job title + Proficiency in technical writing + Experience in customer service … more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated… more
- ManTech (Herndon, VA)
- …endpoints. + Provide technical guidance and knowledge base articles / content to Tier 1 and Tier 2 teams **Basic Qualifications:** + A bachelor's ... Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to...Closes activities of tickets assigned. + Provide mentorship and technical guidance and training to junior Tier … more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- As a Tier 1 Fraud Investigator, you will be joining our Converge Operations Team to be on the front lines protecting the retirement accounts of federal employees ... potential losses to protect our clients and our firm. Further, as the Technical Investigator, you will be responsible for addressing all fraud related technical… more
- MindPoint Group (Washington, DC)
- …of processes and procedures of the SOC + Provide guidance and mentorship to Tier 1 SOC Analysts to enhance their skills and capabilities **Required:** + ... Incident Response Analyst - Swing Shift ( Tier 2) **Department:** SOC **Location:** Washington, DC MindPoint...techniques and procedures (TTP) + Experience with major cloud service provider offerings + Knowledge of malware + Knowledge… more
- GovCIO (Washington, DC)
- … solutions in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' ... USD $67,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2- service -desk-analyst/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-5202_… more
- General Dynamics Information Technology (Bethesda, MD)
- …received. Attempts to resolve as many issues as possible during first call resolution, or at Tier 1 + Efficiently escalates detailed incidents to Tier II or ... Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Tier I/Customer Service Support Specialist with GDIT. A career in… more
- ManTech (Vienna, VA)
- **ManTech** is seeking a talented ** Tier I Support Engineer** for **Tysons, VA** . In this role, you will be part of a global team that provides 24x7 support to help ... and processes to resolve the issue. You will troubleshoot technical problems for customers with a mix of debugging,...not limited to:** + First contact for all Customer service requests - Answer phones, respond to chats and… more
- ENS Solutions (Elkridge, MD)
- …materials and conducting training either on-site or over-the-phone. + Provides technical assistance and support related to computer systems, hardware, and software; ... operations. + Manages IT incidents and problems in general accordance with IT service management principles such as ITIL (IT Infrastructure Library). + Knowledge of… more
- TekSynap (Silver Spring, MD)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** + Respond to requests for technical assistance via phone, email or via the web queue, including chat or ... Instant Message, when implemented. + Open service desk tickets and ensure proper information is collected...and FAQs for users or as approved by HT's Technical Representative. + Provide 24x7 reporting/communication services for Global/High… more
- General Dynamics Information Technology (Elkridge, MD)
- …(IT) Systems Support,Systems Support **Certifications:** Security+ - CompTIA **Experience:** 1 + years of related experience **US Citizenship Required:** Yes ... 24/7 on-call support (on-call support includes weekendsand holidays). + Provides technical assistance and support related to computer systems, hardware, and… more
- Rubrik (Washington, DC)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions of Low Risk. (Baseline screening; formerly National… more
- fusionSpan (Rockville, MD)
- …+ Allocate resources effectively to ensure adequate coverage and support for customer inquiries and technical issues across Tier 1 and Tier 2 support ... technical skills, troubleshoot effectively, and deliver exceptional customer service . + Set clear performance expectations and KPIs for...within a technical support environment, preferably managing Tier 1 and Tier 2… more
- CGI Technologies and Solutions, Inc. (Washington, DC)
- **Senior Technical Lead TS/SCI with Poly REQUIRED** **Category:** Software Development/ Engineering **Main location:** United States, District of Columbia, ... Type:** Full Time **Position Description:** CGI Federal is seeking a Senior Technical Lead responsible for guiding and overseeing the development and maintenance of… more
- M. C. Dean (Annapolis Junction, MD)
- …system issues for physical security systems and networks + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed ... **System Administrator 1 - Annapolis Junction, MD** ID **11947** Location...to: + Manage physical security system support to meet service level agreements + Analyze physical security system performance… more
- Ops Tech Alliance (Fort Meade, MD)
- …your success, then this could be the right position for you. **Responsibilities** + Provide Tier 1 (Help Desk) and Tier 2 (Escalation) + Provide support ... System Administrator Level 1 (Fort Meade, MD) **System Administrator Level ...as a System Administrator + Bachelor's degree in a technical discipline **or** + 5 additional years of additional… more