- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 - service - desk ... a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
- Koniag Government Services (Chantilly, VA)
- …excellent communicator with management consulting skills to provide Tier 1 and Tier 2 Service Desk functions for Finance and Facilities based ... **Kadiak, LLC** a Koniag Government Services company **,** is seeking a Service Desk Analyst with a Top-Secret clearance to support **Kadiak** and our government… more
- General Dynamics Information Technology (Washington, DC)
- … / HELP DESK ANALYST WILL MAKE AN IMPACT: * Providing program support as a Tier 2 Service Desk Technician. Delivering excellent customer service ... Clearance Level: Active Top Secret\DOE Q * Location: On Customer Site, This service desk is 24/7/365, shift work may be required le)** The likely hourly rate… more
- ManTech (Washington, DC)
- …Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** ** Service Desk Support Specialist - Tier 2 ** to join our team ... users. If unable to diagnose problem, will work with service desk management or Tier ...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- General Dynamics Information Technology (Bethesda, MD)
- …enquiries to identify recurring user problems, recommend solutions, and to identify areas where help desk service can be improved. + Ensure that help desk ... MAKE AN IMPACT:** + Plan, prioritize, and schedule help desk activities to ensure continuity of service ....related field. + Five (5) plus years of relevant Tier 2 support management experience in the… more
- Leidos (Odenton, MD)
- …users via phone, email, Teams messages, and in person + Able to adapt to service desk capability, handling calls and contacts for incident resolution and request ... their issues are being actively addressed. + Escalate to Tier 2 and Tier 3...and potential Problem Records and highlight these to the Service Desk Manager in order to ensure… more
- Red River (Chantilly, VA)
- …NOC. As a pivotal member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead the daily operations of our Network Operations ... of tasks, and actively participating in the resolution of Tier II and advanced issues. Beyond managing the NOC...lead a team consisting of NOC engineers & Help Desk Technicians. + Be available and approachable for direct… more
- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to join ... the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three...technical guidance and knowledge base articles / content to Tier 1 and Tier 2 … more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst Arlington, VA .... service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains ... Integration, IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance… more
- TriTech Enterprise Systems, Inc. (Rockville, MD)
- …Configuration Baseline (USGCB) Experience and Skills: + Experience working on a first/second- tier service desk supporting scientific instrumentations and ... Mint, etc.). In addition, this candidate will be answering service desk calls. This instrumentation ranges from...a serial port (RS-232), TCP/IP, CAN bus, Ethernet/IP, USB ( 2 .0 and 3.0), OPC, and others. Specific Skills: These… more
- System One (Arlington, VA)
- …Citizenship or Green Card Required Technology Service is looking to hire a Tier -1 Help Desk Analyst to respond to phone, portal, email submitted Incident and ... from Internal Arlington County employees. + Escalate issues to Tier 2 as needed, as well as...service skills, excellent communications skills and recent Help Desk experience. + ServiceNow ticketing system experience preferred, and… more
- General Dynamics Information Technology (Falls Church, VA)
- …**HOW A SERVICE DESK AGENT WILL MAKE AN IMPACT:** + Provide Tier 2 IT operations control support using ITSM ticketing system such ServiceNow in the ... Desk **Skills:** Communication,Help Desk Administration,Help Desk Operations,IT Service Desk ,Teamwork **Certifications:**...a IT Operations Specialist to provide timely and professional Tier II support to users. To be successful in… more
- Amentum (Washington, DC)
- …your colleagues and look forward to supporting our customers professionally. Responsibilities: + Provide Tier 2 IT desk side and/or call center support to ... Amentum is seeking ** Tier 2 ** **IT Support Technicians** to...current knowledge of relevant technology as assigned + Assist Service Desk with answering phones when needed… more
- COMSO, Inc (Fort Meade, MD)
- Help Desk Level 2 (PIPELINE) - TS/SCI w/ Polygraph FORT MEADE, MD (http://maps.google.com/maps?q=FORT+MEADE+MD+USA+20755) Description COMSO, Inc. is a powerhouse ... 10 hour a day Shift (0600 - 2200) Help Desk support as defined by first response/ Tier ...1 support. + Work with a small team providing service availability monitoring and help desk support… more
- Leidos (Rockville, MD)
- …administrator and deskside technical support at our customer site as a **Deskside Technician ( Tier 2 ).** **Routine Duties Will Include:** + This person will be a ... systems in the environment. + Provide technical guidance to Tier 2 and Tier 3...user where a ticket has been dispatched from the Service Desk . + Break/Fix support for end-user… more
- General Dynamics Information Technology (Washington, DC)
- … DESK ** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician. + Delivering excellent customer service ... **US Citizenship Required:** Yes **Job Description:** This position has 2 set weekly schedule options:** **Option 1: Midnight to...weekly shifts** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk… more
- General Dynamics Information Technology (Arlington, VA)
- …our differentiator. We are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier II support to users. To ... Help Desk **Skills:** Customer Service ,Help Desk Operations,IT Service Desk ,IT Troubleshooting,Technical...modify, and repair computer hardware and software. + Provide Tier 2 IT operations control support using… more
- MPR Associates (Alexandria, VA)
- …ensure timely resolution and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and ... consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT...user incidents and requests, resolve a variety of technical tier 1 and tier 2 … more
- Leidos (Ashburn, VA)
- **Description** The National Security Sector within Leidos is seeking a Tier 2 Help Desk Specialist supporting the CBP TPVS program in Ashburn, Virginia. ... degree + 5 years of experience with End User Support operations (Helpdesk, Service Desk , End User Support). + Must currently possess an active Top Secret… more
- NuAxis Innovations (Washington, DC)
- …as MS Teams by accessing user issues, troubleshooting, and escalating the issue to Level Tier 2 Support if needed. + Requirements: + Must have (or be willing ... community. We are currently seeking a talented and motivated ** Tier I Help Desk Specialist** for a...issues. + Intercept and initiate resolution of IT customer service requests via telephone, chat, fax, or e-mail. +… more