- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for Service Desk Tier 3 for our US Mint contract. This position will be located in Washington, DC and will be a ... USD $120,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5763/ service - desk --engineer- tier - 3 /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-_… more
- ERP International (Washington, DC)
- **Overview** **ERP International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time ** Tier 1 Service Desk Analyst** to support our DFC ... Tasks:** + Support and respond to tickets for ongoing Tier 1 Service Desk activities...troubleshooting **Job Locations** _US-DC_ **Posted Date** _2 weeks ago_ _( 3 /4/2025 3 :33 PM)_ **_Job ID_** _2025-4834_ **_Category_**… more
- Leidos (Rockville, MD)
- …who provide unmatched support to our clients. **Primary Responsibilities** **:** + Provides Help/ Service Desk support to end users on a variety of issues. ... impact? Leidos currently has an opening for a **Help Desk Analyst ( Tier 1)** . This is...job. **Please Note:** **This position is covered under the Service Contract Act and is subject to minimum wage… more
- Red River (Chantilly, VA)
- …NOC. As a pivotal member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead the daily operations of our Network Operations ... of tasks, and actively participating in the resolution of Tier II and advanced issues. Beyond managing the NOC...lead a team consisting of NOC engineers & Help Desk Technicians. + Be available and approachable for direct… more
- General Dynamics Information Technology (Washington, DC)
- … DESK ** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician. + Delivering excellent customer service ... None **Job Family:** Systems Administration **Skills:** Customer Service ,Help Desk Support,Information Technology (IT) Support **Experience:** 3 + years… more
- GovCIO (Sterling, VA)
- **Overview** GovCIO is currently hiring for a Journeyman Service Desk Administrator with an active Secret clearance to provide Tier I phone support and ... in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service...Windows 10. **Qualifications** + High School with 0 - 3 years Tier 1 support (or commensurate… more
- ICF (Reston, VA)
- Description ICF International is seeking a Manager, IT Service Desk , to work in our Corporate Information Technology (CIT) organization based in Reston, VA. ... ICF's This role would manage a Tier 3 expert level analysis and technical support group on the Service Desk . This role will work with other technical… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement We are an...Description 1st Shift Agent (Fri - Tues 7:00 AM - 3 :30 PM weekend shift) The Enterprise Operations Center (EOC) ... Tier 1 System Support Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems, hybrid cloud infrastructure and its… more
- General Dynamics Information Technology (Washington, DC)
- …/ HELP DESK ANALYST WILL MAKE AN IMPACT: * Providing program support as a Tier 2 Service Desk Technician. Delivering excellent customer service and ... * Security Clearance Level: Active Top Secret\DOE Q * Location: On Customer Site, This service desk is 24/7/365, shift work may be required le)** The likely… more
- TekSynap (Chantilly, VA)
- … Desk Support Tech** willperformor provide supportas part of a24/7, 365-day Service Desk (SD) to support IT services and applications,using the customer's ... service catalog and support for other IT service management functions. The Help Desk Support...andmodifiesproducts to customer requirements + Provide expert and second tier technical support for the installation and repair of… more
- COMSO, Inc (Fort Meade, MD)
- …+ Provides 365 days, 4 days a week, 10 hour a day Shift (0600 - 2200) Help Desk support as defined by first response/ Tier 1 support. + Work with a small team ... providing service availability monitoring and help desk support...communicate outage information to co-workers and customers + Provide tier 1 response to customer service requests… more
- System One (Ashburn, VA)
- Job Title: Service Desk Location: Hybrid Work Model...independently and in a team environment * Desired - 3 + years of Tier 1 support and ... - 1700-0130 and must be available to work on campus if needed The Service Desk is a fast-paced environment that operates 24/7 to support our enterprise. Our … more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- … service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...+ Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform… more
- Distributed Solutions Inc. (Reston, VA)
- …calm under pressure. + Experience working with multi-tiered ticket handling/resolution systems. + Provide tier 2 and tier 3 IT support. + Collaborate with ... Descriptions: Distributed Solutions, Inc. (DSI) is seeking a Help Desk Lead. DSI is a growing small business dedicated...providing professional and efficient helpdesk support. A strong customer service mindset is the key to succeeding in this… more
- General Dynamics Information Technology (Elkridge, MD)
- …+ Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Systems,Information Technology (IT) Systems Support,Systems Support ... IT incidents and problems in general accordance with IT service management principles such as ITIL (IT Infrastructure Library)....TO SUCCEED: + Required Education and Experience: AA/AS and 3 + years + Certifications: DoD Manual 8570.01-M at the… more
- Jovian Concepts, Inc. (Annapolis Junction, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... Inc is looking to hire a System Administrator Level 3 for a great opportunity in the Annapolis Junction...implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 (Help Desk ) problem identification, diagnosis… more
- ARSIEM (Annapolis Junction, MD)
- …monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier 2 (Escalation) ... work with. ARSIEM is looking for a System Administrator 3 . This position will support one of our...implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis… more
- Nightwing (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... Provide support for implementation, troubleshooting, and maintenance of IT systems. Provide Tier 1 (Help Desk ) problem identification, diagnosis, and resolution… more
- DCCA (Fort Meade, MD)
- …support for implementation, troubleshooting and maintenance of IT systems . Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of ... System Administrator Level 3 Location Fort Meade, MD Job Code 2376 #...users in accessing and using IT systems . Provide Tier 1 (Help Desk ) and Tier … more
- ManTech (Springfield, VA)
- …ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds ... customer service skills and practices. + Experience contributing to a service desk technical knowledge base. **Preferred Qualifications:** + Proficient with… more