- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate ... including issues with Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will serve as primary technical resource and… more
- CACI International (Arlington, VA)
- …Acceptable Quality Levels of team performance. + Escalate incidents to advanced help desk (eg, Tier III ) support as appropriate and partner with senior ... Help Desk Analyst Job Category: Information... Help Desk Analyst Job Category: Information Technology Time Type:...The CACI Team is looking for a JuniorTier 2 Help Desk Analyst to fill a position… more
- Koniag Government Services (Arlington, VA)
- …Clearance required **Desired Qualifications:** + Experience as a Tier II or III Help Desk provider for the Joint Services Provider (JSP) with the Office ... track IT issues and requests to completion in a timely manner. + Help users forward complex (or non-local) issues/requests to JSP/DISA. + Coordinate advanced… more
- General Dynamics Information Technology (Fort Meade, MD)
- …to end-users for PC, server, mainframe applications and hardware. + Handles problem that the first- tier of help desk support is unable to resolve. + May ... SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Help ...environment and initiate fix actions or problem escalation to Tier II/ Tier III admins. +… more
- DCCA (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier 2 (Escalation) ... Software Administrator III Location Annapolis Junction, MD Job Code 2195...implementation, troubleshooting and maintenance of IT systems . Provide Tier I ( Help Desk ) problem… more
- CACI International (Washington, DC)
- Help Desk Specialist - Senior Job Category: Information...and in person + Triage and escalate IT issues to Tier II, Tier III , and OIS ... * * * **The Opportunity:** CACI is seeking a Help Desk Specialist, Senior, based in the...you may do on any given day):** + Provide Tier I support for requests for service through email,… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …-II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier - III support as required for advanced ... and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities while working on… more
- ASM Research, An Accenture Federal Services Company (Fort Meade, MD)
- …Provide support for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and ... + Provide assistance to users in accessing and using IT systems. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …tickets, verify accuracy, resolve problems, or forward the problems to the appropriate Tier III or technical support. + Monitor, manage, optimize, and report ... and problems. + Develop and maintain an automated, on-line, easily accessible, user self- help feature or knowledge base (ie, " Tier Zero") capability including a… more
- Robert Half Technology (Hanover, MD)
- …administration, network administration, and IT operations management. Responsibilities: * Managing and resolving help desk tier III issues * Overseeing ... systems administration tasks to ensure optimal system performance * Carrying out network administration duties to maintain network infrastructure * Providing true IT support across various departments * Collaborating with teams across different locations *… more
- Farfield Systems (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... DoD 8570 compliance with Information Assurance Technical (IAT), Level III or higher is required.4. CISSP Certification is required....for implementation, troubleshooting and maintenance of IT systems2. Provide Tier 1 ( Help Desk ) problem… more
- Steampunk (Mclean, VA)
- …In this position, you will be responsible for performing Tier II/ Tier III troubleshooting for the Steampunk Support Desk . In addition, you will work with ... hire orientations with new IT technology configurations, software, and remote access + Provide Tier II & Tier III troubleshooting for Steampunk technology… more
- Gama-1 Technologies (Silver Spring, MD)
- …manage, and configure Windows 10/11 Image support + At least 3 years of experience for Help Desk Tier II onsite and remote support experience in a medium ... needed during times of surge (this will include desktop Tier II activities or Tier III...Physical Demands + Prolonged periods of sitting at a desk and working on a computer + Frequent use… more
- ManTech (Arlington, VA)
- …of servers/network devices/security appliances **Basic Qualifications:** + 4 + years' experience working tier 1/2 computer help desk + DoD 8570, Information ... our employees come first. At ManTech International Corporation, you'll help protect our national security while working on innovative...them updated with status of their requests. + Perform TIER 1 SAFES Domain Support + Coordinate and interacting… more
- CACI International (Annapolis Junction, MD)
- …lower level employees + Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests + Interacts ... to complicated user questions + Escalate complex system questions to Tier II & III Support and appropriate Government stakeholders + Escalate complex issues… more