- State of Massachusetts (Chelsea, MA)
- …makes every interaction with government easier, faster, and more secure. EOTSS is seeking to hire an* End User Service Desk Supervisor*to join our EUS ... Technology* **Organization:** **Exec Office of Technology Services and Security* **Title:** * End User Service Desk Supervisor * **Location:**… more
- State of Massachusetts (Chelsea, MA)
- …assistance within the End User Support Contact Center. We are seeking a * Service Desk Intern* who will learn what it is like to be part of day-to-day ... and visitors to the Commonwealth of Massachusetts. The *EOTSS Service Desk Team* is responsible for creating,...terminology to be able to present ideas in a user -friendly language to non-technical staff and end … more
- Motion Recruitment Partners (Boston, MA)
- …troubleshooting, and support user onboarding and offboarding processes. The Service Desk Analyst's work directly contributes to the overall productivity ... Service Desk Analyst Boston, MA **Onsite**...1 hardware, software, and network issues, providing guidance to end -users. + Manage and maintain accurate incident records in… more
- Beth Israel Lahey Health (Charlestown, MA)
- …find answers from documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of constant learning, curiosity, ... Level 1 support providing basic to intermediate support. Exceeds end user expectations by meeting established SLA's...accurately identify when issues should be escalated to Senior Service Desk Analyst for incidents/requests that require… more
- Public Consulting Group (Boston, MA)
- …variety of intakes (phone, walkup, email, etc) + Documents all pertinent end user identification information, including name, department, contact information, ... visit www.publicconsultinggroup.com . **Duties and Responsibilities** + Provides excellent customer service to all customers + Fields incoming help requests from … more
- Robert Half Technology (Boston, MA)
- …within the financial industry. Key Responsibilities: + Provide rapid resolution to end -users IT related issues via email, telephone, self- service requests, and ... 365, OneDrive, VPN's, and basic networking to facilitate effective end - user support. + Collaborate with IT teams...Requirements + Minimum of 5 years of professional IT help- desk or IT analyst experience. + Strong knowledge of… more
- Children's Hospital Boston (Boston, MA)
- …+ Daily logging of tasks and activities via JIRA Service Desk + User and device onboarding + Providing end user support for various applications + ... 77622BRJob Posting Title:Field Service EngineerDepartment:Pediatric Physician's OrganizationAutoReqId:77622BRStatus:Full-TimeStandard Hours per Week:40 Job Posting… more
- SAIC (Cambridge, MA)
- …IT Support Specialist - Senior + Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, Windows 10 with strong ... and lifecycle refresh activities. + Familiarity with Remedy and Service Now a plus; provide updates in ITSM system...Support Specialist specializing in troubleshooting of complex and advanced end - user issues with hardware and software in… more
- Harvard University (Cambridge, MA)
- …provides technical support to HMS community members and affiliates as part of the Service Desk team by researching and answering questions on a broad range ... next level of support as appropriate. Reporting to the Service Desk Manager, the position requires exercising...updates or creates systems, databases and web pages using front- end user -enhanced web tools within prescribed guidelines… more
- Lincoln Financial Group (Boston, MA)
- …+ Acts as an escalation point for security problems not resolved by the IT Service Desk . + Uses problem solving methodology for decision making and follow up ... assigned area(s) of IT Security responsibility. You will perform data and user security access provisioning and de-provisioning on various systems, applications, and… more
- Beth Israel Lahey Health (Charlestown, MA)
- …incident management. *Acting as an escalation point on tickets not resolved by the Service Desk as well as logging, triaging, resolving, and timely follow-up of ... Level 1 support providing basic to intermediate support. Exceeds end - user expectations by meeting established SLAs and...cross-training and acts as an escalation point for the Service Desk .** **Acquires an understanding of BILH-centric… more
- Center For Health Information And Analysis (Boston, MA)
- …environment. + 5+ years of experience supporting Microsoft Operating Systems; preferably in a service desk environment with a help desk ticketing system and ... Microsoft Windows OS desktop images. + Solicit the AVD user community for feedback on what their experiences are...printers, LAN and other miscellaneous hardware equipment problems for end users. + Manage Azure Active Directory for Azure… more
- Harvard University (Cambridge, MA)
- …to maximize efficiency, accuracy, and quality of services. + Maintains and adjusts service desk scheduling and staff work assignments to meet business needs ... to Access Services staff in circulation, collection management, resource sharing, and service delivery to ensure a seamless user experience. This full-time… more
- Guidehouse (Boston, MA)
- …per security standards. Accurately records, updates and document requests using the IT service desk system (ie Jira, ServiceNow). + Assists LIMS and instrument ... inventory records, resolving support requests to meet customer satisfaction and continuous service delivery demands, and communicating effectively with end users… more
- DLA Piper (Boston, MA)
- …from the network imaging server and installs post-image software specific to the user 's needs. + Resolves service issues, including troubleshooting and repairing ... grow your career. Let's see what we can achieve. Together. **Summary** Provides desk -side computer support, including hardware and software assistance, to end … more
- Deloitte (Boston, MA)
- …governance, risk & control framework, content definition & standardization, training and end user enablement Implement - configuration and as needed, customized, ... from keeping the lights on for the client's environment (eg upgrades, access help desk ) to full- service use case development and dashboards As a ServiceNow… more