- Zones LLC (Boston, MA)
- …to end-users experiencing difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve or escalate Level ... IT Help Desk Technician Professional Services...products and services + Experience working on a help desk / service desk handling tickets preferred… more
- Massachusetts Port Authority (East Boston, MA)
- IT Senior Help Desk Technician Print (https://www.governmentjobs.com/careers/massport/jobs/newprint/4799073) Apply IT Senior Help Desk Technician ... functions, ensuring system integrity and resource optimization. + Lead escalated help desk efforts, guide team members, investigate recurring issues, and deliver… more
- State of Massachusetts (Chelsea, MA)
- …residents, business owners and visitors to the Commonwealth of Massachusetts. The *EOTSS Service Desk Team * is responsible for creating, troubleshooting, ... email, chat, or self- service portal within the IT Management system. Our team diagnoses and...and timely documentation of customer issues and resolution. The Service Desk is the first point of… more
- Vaco (Boston, MA)
- …and technology organizations. The firm is currently ranked #1 Best in KLAS: Managed IT Services and has been repeatedly recognized as a top performer by KLAS in ... multiple categories, including #2 Best in KLAS: Partial IT Outsourcing (renamed Managed IT Services in...This person must provide exceptional call center support. Customer Service and Communication skills are a must and critical… more
- Motion Recruitment Partners (Boston, MA)
- …- $40/hr Our client is seeking a Service Desk Analyst to join the team and ensure IT support for the organization. This is a fully on-site position in ... performance and identify areas for improvement. + Contribute to team documentation, including knowledge base articles and IT...field OR two (2) years of experience in an IT support or service desk … more
- Beth Israel Lahey Health (Charlestown, MA)
- …or GED required. --1-3 years related work experience required in 2 plus years of Service Desk / IT Support experience supporting a large enterprise of end ... documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of...orders or alerts by creating an incident/request using the IT Service Management Suite provided in an… more
- Red River (Lexington, MA)
- …or escalate to others; you embrace a hard challenge. Red River is seeking a Service Desk Technician II with an active Secret clearance to join our growing ... Red River Managed Services seeks selfless, humble, and team -oriented people that are always willing to support...quo while pursuing a career of providing exceptional client service . Red River breeds curiosity by providing a work… more
- Red River (Lexington, MA)
- …others; you seek to make those around you successful. Red River is seeking a Service Desk Technician II with an active Secret clearance to join our growing ... and able to do their best work, fostering a one- team mentality. Our employees work together to foster wise...the organization's perception with the customer through exceptional customer service . Candidates must be energetic and focused with a… more
- Red River (Lexington, MA)
- Red River is seeking a Service Desk Technician II with an active Secret clearance to join our growing team ! This position will work onsite with one of our ... support requests directly from our customers, as well as escalation from other team members. Our engineers are responsible for maintaining user uptime and improving… more
- GovCIO (Boston, MA)
- **Overview** GovCIO is currently hiring for a Service Desk Analyst/SharePoint Administratorto support the US Courts. **Responsibilities** Establishes and ... /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5442/ service - desk -analyst-sharepoint-administrator/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_ **ID** _2025-5442_… more
- Robert Half Technology (Boston, MA)
- …desktop imaging, and deploying patches/security fixes. Responsibilities: * Provide comprehensive Help Desk / Service Desk Support, responding to and resolving ... are offering a permanent employment opportunity for a Help Desk Analyst II in Boston, Massachusetts. This role involves...troubleshooting any issues and ensuring seamless communication across the team . * Offer support for Mac and Google systems… more
- Cambridge Health Alliance (Cambridge, MA)
- Receptionist/Front Desk **Date Posted:** 09/25/2024 **Requisition Number:** 8481 **Location: Everett** **Work Days:** 8:30am - 5:00pm Monday - Friday **Category:** ... * Does not wait for someone to approach the desk , initiates contact with each person as he/she enters...interpreter as needed. * Responds to telephone inquiries regarding IT /telecomm services, hospital services and directions to CHA locations… more
- Robert Half Technology (Boston, MA)
- …the financial industry. Key Responsibilities: + Provide rapid resolution to end-users IT related issues via email, telephone, self- service requests, and ... technologies. Requirements + Minimum of 5 years of professional IT help- desk or IT analyst...Linux/Mac command line tools. + Proven experience in customer service . + Excellent problem-solving skills and the ability to… more
- GovCIO (Boston, MA)
- **Overview** GovCIO is currently hiring for a Customer Service Technical Support.This position is fully remote. **Responsibilities** + Receives, comprehends, ... provides, and responds to routine informational inquiries and service requests through the use of various communication technologies including but not limited to… more
- CVS Health (Boston, MA)
- …to make health care more personal, convenient and affordable. **Position Summary** The IT Service Center Technician provides technical phone support for CVS ... queues as well as working with an internal escalation team to appropriately resolve or route issues. Acts as...details of requests are met within defined and documented Service Desk SLA's. + Consistently adheres to… more
- Harvard University (Cambridge, MA)
- …Associate provides technical support to HMS community members and affiliates as part of the Service Desk team by researching and answering questions on a ... next level of support as appropriate. Reporting to the Service Desk Manager, the position requires exercising...of projects and technical issues. Provides cross-functional support of team members in related IT support groups,… more
- SAIC (Cambridge, MA)
- …to be remediated by junior and mid-level engineers. + Updates status of queued service requests with the IT service management system. **Qualifications** ... able to work independently and as part of a team . + Diagnose and troubleshoot Apple (MAC) computer and...with a minimum of 7 years of experience providing desk side support, acting as IT Support… more
- Novo Nordisk (Lexington, MA)
- …Lab IT lead in Lexington and will collaborate closely with Boston Hub IT team . Additional internal stakeholders include IT applications teams from Novo ... both worlds to develop new medicines for patients. The team is comprised of collaborative, diverse and passionate people...ready to make a difference? The Position The Senior IT Engineer I - Labs will be responsible for… more
- MIT Lincoln Laboratory (Lexington, MA)
- …CES Operations Team has two primary responsibilities. They provide a Classified Service Desk that users of the Laboratory's Secret Internet Protocol Router ... Position Description This position will serve as the Operations IT Systems Team Lead within the Classified Enterprise Services team . The… more
- Parker Hannifin Corporation (Woburn, MA)
- …operations. Responsibilities: + Managing incidents and requests in coordination with global IT service desk , utilizing ITIL foundational principles. + ... Digital & IT Analyst Location : Woburn, MA, United States...least 2 years of experience in a support or service role, actively interacting with customers on a regular… more