- UKG (Ultimate Kronos Group) (Lowell, MA)
- …whatever gives you purpose. We're united by purpose, inspired by you. As an Escalation Manager (EM) in the UKG Customer Success organization, working directly ... with a variety of internal constituencies, you will assume ownership of complex and escalated customer issues for our HCM/SaaS products and services. The ability to interact effectively with technical resources from internal UKG teams and to breakdown complex… more
- Ford Motor Company (Boston, MA)
- …evidence-based, timely decision making. **In this position ** The California Reacquired Vehicles (RAV) Escalation Manager is the Ford lead for our California ... buyback review/approval Operations. The California RAV Escalation Manager is also the primary lead for supporting Ford's Office of the General Counsel (OGC)… more
- Lumen (Boston, MA)
- …growth, retention, and overall customer satisfaction. Serves as the conduit and escalation point for exception problem management of customer troubles and issues in ... and billing activities. **The Main Responsibilities** * Provide top level escalation support for Leadership. * Support management team members when needed.… more
- CBRE (Boston, MA)
- Senior Project Manager - Team Lead , Retail Bank TI Construction Job ID 191813 Posted 04-Nov-2024 Service line GWS Segment Role type Full-time Areas of Interest ... the role** The purpose of this position is to lead a team of Project Manager professionals...to project implementation. + Act as first point of escalation for all project related issues and opportunities requiring… more
- Wells Fargo (Boston, MA)
- …Fargo Bank partners to provide additional lending products to bank clients. + Lead complex initiatives and sourcing of new clients or growing of existing ... + Make decisions and resolve complex, multi-faceted situations and lead a team to meet a given product or...appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk… more
- IQVIA (Boston, MA)
- …and milestone deliverables. May perform role of Data Team Lead (DTL), Program Lead , Customer Site Manager , and/or a leadership role in a specific CDM task ... escalation , workload projections, and provide technical expertise. + Lead direct negotiations with customer, eg, timelines, financial, process, resources. +… more
- IQVIA (Boston, MA)
- …management; communications; and milestone deliverables. Perform role of Data Team Lead (DTL). Comply with Good Clinical Practices (GCPs), applicable regulatory ... and internal team members to manage continuous process improvements, issue escalation , workload projections, and provide technical expertise. + With guidance,… more
- Federal Home Loan Bank of Boston (Boston, MA)
- Senior or Lead Bank/Treasury Operations Specialist Location Boston Apply Now ... Summary The internal job title will be Senior or Lead Bank Operations Specialist. This position is classified as...40 hours per week, or as agreed upon with manager . Additional hours may be required. This role will… more
- Highmark Health (Boston, MA)
- …SME for the team they are assigned. This role will support being an escalation point for the production team members, ensuring appropriate level of support to ensure ... to perform a certain level of production each month, as determined by the manager to ensure compliance with DLP changes. This role will be required to support… more
- HomeSafe Alliance (Boston, MA)
- **Title:** Lead Dispatcher - Military Move **_HomeSafe Alliance_** is the single global household goods movement manager of over 300,000 Military Household Goods ... the Role** HomeSafe Alliance is seeking a highly experienced and motivated Lead Dispatcher to supervise the dispatching of vehicles and coordinate complex logistics… more
- S&P Global (Cambridge, MA)
- …training in de- escalation techniques to effectively deal with conflicts + People manager and prioritization of security backlog: lead and work alongside a ... team of 2-5 security engineers who are passionate about cutting edge advancements in technology + Maintain a GenAI security posture: Help establish and enable a GenAI security posture at an enterprise scale and have complete oversight of the AI Accelerator… more
- Deloitte (Boston, MA)
- …who wants to work in a collaborative environment? As an experienced Epic HIM Lead & Builder / Project Delivery Specialist you will have the ability to share ... Team. + We are looking for an experienced team lead to support/coach/advise the client team with tasks throughout...Upgrades, and Activation. + Under direction of the Applications Manager , the Application Analyst I/II is a specialist in… more
- Deloitte (Boston, MA)
- Epic Clin Doc Lead and Builder Project Delivery Specialist Are you an experienced, passionate pioneer in technology? An industry solutions professional who wants to ... a collaborative environment. As an experienced Epic Clin Doc Lead and Builder professional, you will have the ability...Work you'll do/Responsibilities: + Under direction of the Applications Manager , the Application Analyst I/II is a specialist in… more
- Dana-Farber Cancer Institute (Boston, MA)
- Under the general direction and supervision of the HIS Operations Manager the Team Leader is responsible for the effective coordination and organization required for ... in accordance with an established timeline. + Provide appropriate and timely problem escalation reporting as well as potential solutions to HIS and IS management as… more
- Deloitte (Boston, MA)
- Epic Analyst Orders Lead and Builder Project Delivery Specialist Are you an experienced, passionate pioneer in technology? An industry solutions professional who ... wants to work in a collaborative environment. As an experienced Epic Analyst Orders Lead and Builder professional, you will have the ability to share new ideas and… more
- TD Bank (Boston, MA)
- …of Business:** Financial Crime Risk Management **Job Description:** The Group Manager , Financial Crime Risk Investigations manages/leads a team of specialized ... Team is a key element of the adjudication and escalation activities conducted by US FCRM to manage TD...techniques, proper protocol, and financial criminal trends + Working Manager role that provides overall direction to the team… more
- Public Consulting Group (Boston, MA)
- …engage with counterparts + Serve as a main point of contact (including escalation ) both internally and with clients + Partner on business development initiatives, ... including: demonstrations, proposals ( lead proposal writing teams, including writing sections, coordinating efforts,...of relevant work experience, including: working with clients, people manager + Knowledge of, or experience in, Medicaid is… more
- Mentor Technical Group (Boston, MA)
- …Dominican Republic, Mexico, Germany, Canada, and South America. Responsibilities: + Lead and drive the implementation of sustainability initiatives to achieve cost ... management and performance to site, sponsors and corporate CoEs + Proper escalation of gaps identified, corporate team support needed and other changes such… more
- TD Bank (Boston, MA)
- …Scientists and provides day-to-day direction as needed + Acts as People Manager and is responsible for ongoing coaching and development, setting objectives, ... and reports on risk issues per enterprise policy/guidance and ensures appropriate escalation processes are followed + Ensures business operations are in compliance… more
- ZOLL Medical Corporation (Chelmsford, MA)
- …concepts, practices, and procedures related to enterprise IAM engineering. The Technical Manager will lead the team in resolving diverse challenges creatively, ... cardiopulmonary and respiratory conditions. Job Type Remote Job Summary The Technical Manager , Identity and Access Management (IAM), is responsible for leading the… more