- TEKsystems (Lincoln, MA)
- …of work. Skills Active, Directory, Windows, Powershell Top Skills Details 1 . Tier 2 and 3 Service Desk - Remedy Tickets Create/Receive/Escalate/Track ... is required Description Our customer is looking for a Tier 2-3 Service Desk technician...Sec + 5. Active Directory Additional Skills & Qualifications 1 . Good communication skills to interact with team members… more
- State of Massachusetts (Chelsea, MA)
- …primary role of the Service Desk Analyst is to handle the processing of Tier 1 support and infrastructure calls. The Service Desk Analyst will ... through phone, email or work management system for all Tier 1 calls. . Perform all ...Minimum one ( 1 ) year of relevant Customer Service / Service Desk experience… more
- Motion Recruitment Partners (Boston, MA)
- Service Desk Analyst Boston, MA **Onsite** Contract $35/hr - $40/hr Our client is seeking a Service Desk Analyst to join the team and ensure IT support ... troubleshooting, and support user onboarding and offboarding processes. The Service Desk Analyst's work directly contributes to...or escalation of reported issues. + Diagnose and troubleshoot Tier 1 hardware, software, and network issues,… more
- Beth Israel Lahey Health (Charlestown, MA)
- …support services across all BILH entities and its affiliates. Using the Information Technology Service Management suite provided Tier 1 support position is ... find answers from documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of constant learning, curiosity,… more
- Center For Health Information And Analysis (Boston, MA)
- …of laptops, printers, LAN, and other hardware problems for end users. Analyze and resolve tier 1 and 2 issues, escalating any issues that require subject matter ... and Problem Solver: + Ability to analyze and resolve tier 1 and 2 issues, escalating when...of experience supporting Microsoft Operating Systems, preferably in a service desk environment with a help … more
- Museum of Fine Arts Boston (Boston, MA)
- …authentication, web, mobile, and desktop versions of Outlook, antivirus/antimalware software, and Tier 1 network and enterprise application support. + Provides ... requiring IT services and support, including directly answering help desk calls and creating, assigning, and monitoring tickets. +...monitoring tickets. + Work closely with the IT department Service Coordinator to ensure that all requests for IT… more