- Boston University (Boston, MA)
- …and a sense of purpose topped off with a touch of humor and frequent laughter. This Service Desk position is in Client Services & Support, a large team (100) ... to join the ranks of our highly dynamic, diverse team ! Individuals will have the opportunity to serve the...with a touch of humor and frequent laughter. This Service Desk position is in Client Services… more
- State of Massachusetts (Chelsea, MA)
- …and visitors to the Commonwealth of Massachusetts. *_About the Role_* The*EOTSS Service Desk team *is responsible for creating, troubleshooting, escalating, ... email, chat, or self- service portal within the IT Management system. Our team diagnoses and...and timely documentation of customer issues and resolution. The Service Desk is the first point of… more
- Harvard University (Cambridge, MA)
- … Service Desk Associates are the foundation of the Harvard Law School Service Desk support team . They provide high-touch technology support to our ... II Department Office Location:USA - MA - Cambridge Business Title: Service Desk Associate ISub-Unit: Salary Grade (https://hr.harvard.edu/salary-ranges#ranges)… more
- GovCIO (Boston, MA)
- …end user and help desk training documentation that is released to the Enterprise Service Desk (ESD)/Help Desk staff + Maintain project, data center, and ... Desk Analyst supports the IAM Operations and Maintenance team by providing Tier 3 Help Desk ...following IAM Services: Identity Services (IdS), Provisioning (Prov), Credential Service Provider (CSP), Single Sign-On - Internal (SSOi), Single… more
- Cayuse Holdings (Boston, MA)
- …business process outsourcing, data services, and professional services. **Primary Focus** The Service Desk Agent provides customer service solutions within ... and Apple suite of applications + Administration of ServiceNow IT Service Management System (for example ...High school diploma or GED required. + Experience preferred Service Desk or Customer Service … more
- GovCIO (Boston, MA)
- **Overview** GovCIO is currently hiring fora Service Desk Administratorto provide user support and customer service on government customer computer ... + Contributes knowledge and updated information to maintain the Service Desk SOPs (Standard Operating Procedures), Knowledge...incidents and service requests using the current IT Service Management tool (ServiceNow). + Ensures… more
- Cayuse Holdings (Boston, MA)
- **Overview** The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity ... and Apple suite of applications + Administration of ServiceNow IT Service Management System (for example ...High school diploma or GED required. + Experience preferred Service Desk or Customer Service … more
- Cayuse Holdings (Boston, MA)
- **Overview** The Senior Service Desk Agent provides customer service solutions within service level agreements using company and project quality and ... High school diploma or GED required. + Experience preferred Service Desk or Customer Service ...or IT support. + Experience with ServiceNow IT Service Management System. + Customer … more
- Dana-Farber Cancer Institute (Boston, MA)
- …after-use cleaning, and technical troubleshooting issues of patient-use iPads. + Opening help desk tickets as needed and navigating IT issues with the support ... The Jimmy Fund Front Desk Clinic Coordinator reports to the Scheduling Supervisor...necessary. + Triaging issues as they arise, and opening IT tickets as needed. + Daily end of day… more
- WSP USA (Boston, MA)
- …unified support structure consisting of a remote service desk , a self- service portal, and an onsite support team whose main mission is to independently ... wishes to be a leader in the quality of IT service offered to its employees by...+ A high-school diploma with A+, Network Plus Help Desk Institute or related certifications. A Bachelor's Degree in… more
- Red River (Lexington, MA)
- Red River is seeking a Service Desk Technician II with an active Secret clearance to join our growing team ! This position will work onsite with one of our ... support requests directly from our customers, as well as escalation from other team members. Our engineers are responsible for maintaining user uptime and improving… more
- Cambridge Health Alliance (Cambridge, MA)
- Receptionist/Front Desk Apply Refer a Friend Back **Date Posted:** 09/07/2024 **Requisition Number:** 8263 **Location: Cambridge** **Work Days:** 8a or 8:30 to 4:30p ... Primary Care, you will be part of a dynamic team that values creativity and innovation. You will help...* Does not wait for someone to approach the desk , initiates contact with each person as he/she enters… more
- Sedgwick (Boston, MA)
- …Great Place to Work(R) Most Loved Workplace(R) Forbes Best-in-State Employer Experienced Property Desk Adjuster - Must have a Hawaii License **PRIMARY PURPOSE** : To ... are required. **Experience** 3 years or more of Property Desk Adjusting **Skills & Knowledge** + Strong oral and...+ Demonstrated commitment to timely reporting + Strong customer service skills + Strong interpersonal skills + Attention to… more
- Delaware North (Nashua, NH)
- **The Opportunity** Delaware North Gaming is hiring a full-time or part-time Front Desk Clerk to join our team at The Sheraton in Nashua, New Hampshire. As a ... Front Desk Clerk, you must be friendly, outgoing, and customer- service focused when addressing guests, so making a great impression is key. **Pay** $16.00 -… more
- Sedgwick (Boston, MA)
- …to work. Great Place to Work(R) Most Loved Workplace(R) Forbes Best-in-State Employer Desk Adjuster - French Speaking **PRIMARY PURPOSE** : To handle losses and ... + Demonstrated commitment to timely reporting + Strong customer service skills + Strong interpersonal skills + Attention to...skills + Ability to work independently or in a team environment + Ability to meet or exceed Performance… more
- Public Consulting Group (Boston, MA)
- …visit www.publicconsultinggroup.com . **Duties & Responsibilities** * Provides excellent customer service to all customers. * Fields incoming help requests from end ... prioritize and execute tasks in a high-pressure environment. * IT Support relating to technical issues involving Microsoft's core...to the office or elsewhere may be required for team meetings, client meetings, etc. We are accepting applications… more
- Rocket Software (Waltham, MA)
- …understanding and analysis of key performance indicators (KPIs) for the broader IT team , senior leadership, and rocketeers. Upon non-achievement of targets, ... they're doing!** **Job Description Summary:** As the Manager of IT End User Experience (EUX) with Rocket Software, you...Qualifications:** + Three (3) to five (5) years of Service Desk Leadership experience with a demonstrated… more
- Rocket Software (Waltham, MA)
- …understanding and analysis of key performance indicators (KPIs) for the broader IT team , senior leadership, and Rocketeers. Upon non-achievement of targets, ... resources, perform processes and services, and support the EUX Team in delivering upon agreed service levels....Qualifications:** + Three (3) to five (5) years of Service Desk Leadership experience with a demonstrated… more
- State of Massachusetts (Everett, MA)
- …EOE strategic plans aligned with EOTSS's strategic plan./__/ . Coordinate with EOTSS help desk support to meet the operational service needs of the agency. . ... team to promote the most cost-effective use of IT resources./__/ . Collaborate with the EOE fiscal ...the principle of least privilege. Coordinate with EOTSS help desk support to meet the agency's operational service… more
- Northeast Family Services (Lawrence, MA)
- …Services is seeking an experienced and knowledgeable Tech Support professional to join our growing IT team based in our Lawrence, MA office. The IT Support ... team member. This role requires extensive familiarity with IT processes and procedures, effective communication, and Help ...IT processes and procedures, effective communication, and Help Desk / User support. If you're looking to make… more