- Harvard University (Cambridge, MA)
- …to identifying trends, and implement continuous improvement measures. Core Duties: + Continually monitor and prioritize the customer service request ticket ... topics + Collect, organize, integrate, analyze, and leverage information about the HMS customer service request ticket queue + Provide consistent, daily updates… more
- RTX Corporation (Westford, MA)
- …systems we deliver. We are actively searching for a Mission Support Ground Field Service Manager to serve as a systems administration subject matter expert to the ... customer for all support requirements in a fast-paced distributed...various system administration functions. What You Will Do + Monitor the health and status of the equipment. +… more
- Morgan Stanley (Boston, MA)
- …environment to meet client deliverable time-frames * Extreme attention to detail * Customer service oriented * Excellent verbal and written communication skills ... for NQDC plans to various groups, including Morgan Stanley branch office staff, service desks, etc. Essential Functions: * Perform duties to implement, track, … more
- State of Massachusetts (Boston, MA)
- …Executive Director as necessary. In addition, the Assistant Executive Director also oversees the customer service interactions of the Unit staff and serves ... our citizens. *_About the Role:_* The Public Safety Licensing Unit (" Unit ") is one of DOL's administrative...* Recruit, screen, and interview for staff positions. *Oversee customer service response.* * Oversee all staff… more
- Tarrytown Rehabilitation & Nursing Center (Medford, MA)
- …. Identify learning needs of the nursing staff . Plan, schedule and conduct unit -based in-services as needs are identified . Monitor assigned personnel to ensure ... to the Director of Nursing the equipment and supply needs of the department . Monitor nursing procedures to ensure that nursing service supplies are used in an… more
- State of Massachusetts (Boston, MA)
- …and business customers succeed in meeting their goals by providing outstanding customer service , competent advice and guidance, and high-quality products and ... Program, the Local Government Enablement Team, and more. The finance unit is responsible for the OSD budget, departmental procurements, revenue/chargeback activities… more
- City Winery (Boston, MA)
- …**General Operations** + Oversee and manage all aspects of multi- unit operations and all associated internal departments. Ensure successful execution ... Winery principles and commitment to quality food, wine, and service + Lead by example and enforce Company policies,...company and business goals. + Oversee or directly handle customer related issues through email, phone and in person… more
- Harvard University (Cambridge, MA)
- …Qualifications and Skills: + Excellent communication and organizational skills + Outstanding customer service focus + Strong attention to detail + Familiarity ... use, including result analysis and distribution of results to appropriate parties Customer Service and Communication + Triage and direct student communication… more
- Harvard University (Cambridge, MA)
- …- MA - Cambridge Business Title:Salesforce Platform DeveloperSub- Unit :Division of Continuing Education Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) ... frameworks including OmniStudio, Apex, Lightning Web Components, SOQL and Apex Unit Test Frameworks. + Expert experience development and configuring Salesforce… more
- State of Massachusetts (Boston, MA)
- …simultaneously to successful completion. * Ability to provide and support excellence in customer service including the ability to respond to escalated client ... units are functioning optimally. * Lead the development and improvement of unit specific standard operating procedures and support the learning and development of… more
- Copeland (Boston, MA)
- …the entire company, responsible for growing and managing sales, enhancing customer relationships and developing new business opportunities. You will take ownership ... open issues and maintain the overall satisfaction of assigned customer accounts in the OEM space. The products you...Materials sales or related work experience. **About our Business Unit ** Electronics and Controls, a business unit … more
- Carrington (Boston, MA)
- …of a formalized process of selecting, monitoring, and auditing the third-party service providers. Establish department procedures and processes and train the staff ... accordingly. Monitor and report on SLA compliance and other contractual...and internal policy by ensuring activities adhere to established service level. + Oversee vendor scorecard meetings to ensure… more
- Harvard University (Cambridge, MA)
- …environmental practices and procedures necessary to job performance + Oversee and monitor service provider/vendor performance under all operating agreements or ... - MA - Cambridge Business Title:Central Utility Plant Operations SupervisorSub- Unit :Energy & Facilities Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :058Time Status:Full-time Union:00… more
- Wolters Kluwer (Boston, MA)
- …role will work closely and collaborate with all areas of the business, including Customer Unit leadership, Operations, New Business Sales, Back Office, and Order ... customer segment. + Implement processes and systems to monitor customer health, identify at-risk accounts, and...the effectiveness of renewal and retention efforts.Partner with the Service Excellence COE to execute a clear plan on… more
- Harvard University (Cambridge, MA)
- …skills; + Experience as a Facilities Management professional with demonstrated skills in customer service to support, respond to, and coordinate with students, ... contact you to the resolution or disposition of their needs. + Providing good customer service means being a reliable partner to your customers, going beyond… more
- CloudZero (Boston, MA)
- …customer /vendor issues and proactively prevent negative service trends. + Build and monitor customer adoption metrics to drive best in class NPS + Support ... resource usage with engineering, tagging strategies with operations, COGS with finance, or unit cost trends with the executive all in the same day! Responsibilities… more
- Harvard University (Cambridge, MA)
- …Supervisor on an as needed basis (shifts may vary). + Oversee and monitor service provider/vendor performance under all operating agreements or contacts and ... Location:USA - MA - Cambridge Business Title:Utility Plant Operations SupervisorSub- Unit :Energy & Facilities Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :058Time Status:Full-time Union:00… more
- Sanofi Group (Cambridge, MA)
- …support is available to manage demands across each GBU and Corporate Function; provide customer service and triage support in effort to address contract -related ... Business Unit is being established, bringing together existing business service activities, and driving further expansion of centralized services at scale into… more