- Zoom (Providence, RI)
- Head of Customer Experience Operations What You Can Expect The Head of CX Operations is a senior leadership role, responsible for defining and ... retention, renewals, expansion, and long-term value realization. About the Team The Customer Experience Operations team partners across Sales, Customer … more
- Citizens (Johnston, RI)
- …and develop a strong team brand. The Head of Property Secured Default Operations must: + Create a customer focused environment that motivates and empowers ... Description The Head of Property Secured Default Operations ...bankruptcy and foreclosure. The candidate must have deep mortgage experience in default and strong knowledge of GSE investor… more
- Citizens (Johnston, RI)
- …in customer identity, authentication technologies, fraud prevention, and user experience . You will collaborate closely with business, operations , and ... Description Head of Customer Identity and Authentication...identity solutions into platforms and services. - Engage with operations teams to support customer service and… more
- PPL Corporation (Providence, RI)
- …and Electric, Kentucky Utilities and Rhode Island Energy - provide an outstanding experience for our customers, consistently ranking among the best utilities in the ... nation. PPL's companies are also addressing challenges head -on by investing in new infrastructure and technology that is creating a smarter, more reliable and… more
- RELX INC (Providence, RI)
- …(eg, HR, Finance) and external data sources and tools. About the Role The Head of Technical Product Management manages a team of Technical Product Managers (TPMs): ... they are a customer -facing role responsible for gathering functional requirements, designing data...data engineers and software developers to build integrations. The Head of Technical Product Management role is key to… more
- Wolters Kluwer (Providence, RI)
- …Overview** CCH Tagetik is seeking a dynamic and entrepreneurial **Vice President** **,** ** Head of North America** to drive growth, lead the sales strategy, and ... that demands strategic vision, operational execution, and relentless focus on sales, customer success and market expansion. **This role can be based Remote, with… more
- Coinbase (Providence, RI)
- …connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide ... the intersection of product and support to transform the customer experience . *What you'll be doing* *...AI to expert responders-to eliminate chatbot loops and ensure customer empathy and effectiveness. * Work with operations… more
- Amazon (Westboro, MA)
- …the mechanisms to service and support Amazon Robotics products deployed to Stores Operations . In this role, you will be responsible for managing multiple functions ... Problem Management and retrofit program management. This role requires working closely with Operations , AR Field, and Operations teams to ensure mechanisms to… more
- Oracle (Providence, RI)
- …**Required Skills and Education** + BS degree in Business, Supply Chain Management, Operations , or a related field. + Relevant experience or interest in ... active service or active-duty Military Spouse new to corporate experience preferred Veterans and Military Spouses belong at Oracle...to transform the world for the better. Get a head start on your civilian career today. About the… more
- Iron Mountain (Franklin, MA)
- …leadership, strategic thinking, ownership, accountability, and a relentless focus on the customer experience to deliver strong operational and financial results. ... to "elevate the power of your work." **About the Role** The Manager, Market Operations , will report directly to the Director, Head of Market Operations… more
- Amazon (Charlton, MA)
- …plan. * Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations . * Will set and clarify ... and reaching both below the waist and above the head * Walking in the FC and around area...Operations or related field and MBA preferred * Experience with a contingent workforce during peak seasons *… more
- Brink's (Providence, RI)
- …Qualifications + Bachelor's degree + Project management experience + 7 years' experience in logistics , transportation, or related operations + 10 years' ... in a strategic capacity. Will also be tasked to head up cross function projects within the area of...5 0% of the time Preferred Qualifications: + Past experience leading a Transportation Operations team of… more
- Oracle (Providence, RI)
- …communications for team leads * Build proactive, positive relationships with peers, managers, Customer Success team members EDUCATION & EXPERIENCE : BS degree or ... active service or active-duty Military Spouse new to corporate experience preferred Veterans and Military Spouses belong at Oracle...to transform the world for the better. Get a head start on your civilian career today. About the… more
- Cengage Group (Providence, RI)
- …for sales growth and goal achievement. At the direction of the VP - Head of Institutional Sales, the Sales Leader builds and develops high performing sales regions ... and retention. The Sales Leader executes programs designed by the VP - Head of Adoption Institutional Sales in recruiting and hiring, talent development, and… more
- PPL Corporation (Providence, RI)
- …and supported for long-term success. The role will report to the Sr. Director, Head of Customer AI. Responsibilities **Strategic Leadership** + Develop and own ... goals. + Identify high-value use cases for multi-agent systems in customer service, grid operations , predictive maintenance, and energy optimization.… more
- Lowe's (Worcester, MA)
- …Experience supporting front-end or back-end operations in a retail environment + Experience in customer service role + Experience in a leadership role ... + Identifies any barriers to operational processes or the customer experience and communicates those barriers and...administrative area (eg, Garden, Pro, and Front register areas, Customer Service and Returns Desks, Head Cashier… more
- PPL Corporation (Cumberland, RI)
- …education of unionized employees within Gas Operations , including Gas Field Operations (GFO) and Customer Meter Service (CMS), I&R, and other areas ... as assigned. Qualifications Required Qualifications + High school diploma/GED and 7 years' experience in gas field operations **OR** associate's degree and 5… more
- Vontier (Providence, RI)
- …Are you dedicated to collaborating with a cross functional team to provide a first-class customer experience ? If so, come join the Gasboy Field Engineer Team as ... industrial fueling industry. **About the Opportunity** Reporting to the customer operations manager, the Gasboy Field Engineer...will play a critical role in continuously improving the customer experience . As a key member of… more
- PPL Corporation (Providence, RI)
- …and Electric, Kentucky Utilities and Rhode Island Energy - provide an outstanding experience for our customers, consistently ranking among the best utilities in the ... nation. PPL's companies are also addressing challenges head -on by investing in new infrastructure and technology that is creating a smarter, more reliable and… more
- Needham Bank (Dedham, MA)
- …+ High School Diploma or GED + Two plus years of teller or cash handling experience with accurate balancing record + Customer service experience and/or sales ... and balance according to the Bank's standards, procedures and policies. Broaden customer relationships by providing account solutions to customer needs and… more