- Wayfair (Boston, MA)
- …Wayfair + SRB Physical Retail Wayfair's Physical Retail team is seeking a Senior Manager to lead Customer Experience ( CX ) for all Physical Retail stores ... Customer Experience ( CX ) Lead , Physical Retail **This role is located in Boston and operates on a hybrid schedule: Monday - Thursday in office, Friday… more
- Wolters Kluwer (Boston, MA)
- ** Lead CX /UX Research Consultant - Remote R0042425** **The Company** Wolters Kluwer is a global leader in professional information services. Business Owners and ... insight, driving technology capabilities for local product innovation. **The Position** The Lead UX/ CX Research Consultant, reporting to the Director of UX/… more
- Amazon (Boston, MA)
- …experiences in ways we can't even image yet. The Mechatronics & Sustainable Packaging Customer Experience (MSP CX ) team is responsible for providing support ... customer orders. In this role on the MSP CX team, you will work directly with product development...procedures and training content for advanced robotics systems - Lead on-site training sessions for on-site RME teams supporting… more
- Bright Horizons (Newton, MA)
- The Vice President of Brand, Content, and Customer Experience will lead our efforts in shaping the perception of our brand, creating compelling content, and ... & compelling brand strategy that encompasses brand identity, messaging, content, and customer experience , in alignment with the company's mission and values.… more
- Staples (Framingham, MA)
- …**Job Duties & Responsibilities** + Develop and implement comprehensive digital customer experience strategies + Manage cross-functional teams to enhance ... **Position Summary:** We are seeking an experienced Director, Digital Experience to lead and manage the site...Solutions teams to ensure a seamless and integrated digital customer experience + Work closely with the… more
- Amazon (Boston, MA)
- …global, highly visible role, and key member of the Mechatronics and Sustainable Packaging, Customer Experience (MSP CX ) organization. As a Sr. Manager, TPM, ... MSP CX * Develop the Capacity Planning Program roadmap across the MSP CX Organization that can proactively scale to customer demand in the coming years.… more
- M&T Bank (Boston, MA)
- **Overview:** As a Lead Experience Strategist within the Customer Experience Organization, you will be part of a team of designers dedicated to solving ... concept development. Engage cross functional colleagues (ie, business partners, CX partners, operations, technology, compliance) to ensure business objective… more
- Wayfair (Boston, MA)
- …identify and prioritize areas of opportunity to drive revenue and a strong customer experience Secure buy-in from cross-functional teams as needed to deliver ... term omnichannel strategy for B2B customers. The B2B Program Lead will report into the Head of CX...OKRs Skills & Experience : 3+ years of experience in retail customer experience … more
- BlueTriton Brands (Norton, MA)
- …related to overarching Profit Center Strategy * Provide business insights to drive Customer Experience ( CX ) improvements, first contact resolution, and ... associates that handle customer service contacts while providing a premium customer experience and driving revenue growth. Reporting to the Senior Leader… more
- Verint Systems, Inc. (Boston, MA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... following continuous integration and continuous deployment processes. Additionally, they lead the implementation of new solutions and provide recommendations to… more
- Cambridge Savings Bank (Waltham, MA)
- …or customer data to identify key attributes that help illuminate customer experience /journey or business opportunities. + Support market and competitive ... Customer (VoC) program. Key Result Areas: + Design, lead , and execute primary market research studies - both...BA/BS; a dvanced degree preferred. + 5+ years of experience in primary research and/or VoC/ CX Programs.… more
- Verint Systems, Inc. (Boston, MA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... expert in system architecture using Java technology stack with proven ability to lead teams and strive in high paced agile environment. **Principal Duties and… more
- Verint Systems, Inc. (Boston, MA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... and profiling, with Public Sector clients. + Responsible to lead all regularly scheduled calls and assign tasks with...engagements / tools, especially with Public Sector clients. + Experience with Voice of the Customer solutions.… more
- Verint Systems, Inc. (Boston, MA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... offers including: messaging, pricing, channel strategy, collateral, etc. that will lead to market growth. + Work with our go-to-market, product management,… more
- Verint Systems, Inc. (Boston, MA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... following continuous integration and continuous deployment processes. Additionally, they lead the implementation of new solutions and provide recommendations to… more
- Verint Systems, Inc. (Boston, MA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... HCM Cloud applications, excellent problem-solving skills, and the ability to lead and mentor teams. **Principal Duties and Essential Responsibilities:** + **Solution… more
- Verint Systems, Inc. (Boston, MA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... departments such as Pre-Sales, Channels, Sales Operations, Product House, and Customer Support to name a few. **Principal Duties and Essential Responsibilities:**… more
- Verint Systems, Inc. (Boston, MA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... the Verint Open CCaaS platform is positioned in the customer accounts as the "platform of choice" for their...segments of partners and customers in the ecosystem. + Lead product demonstrations to let consumers, developers, and others… more
- Verint Systems, Inc. (Boston, MA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... that solution for customers. Leveraging expertise in cloud-based technologies, telephony, customer experience strategies, and software engineering, you will… more
- Verint Systems, Inc. (Boston, MA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... pricing strategy, administration, compliance, communications, implementation and evaluation. + Lead annual renewal and open enrollment processes, including obtaining… more