- SHI (Boston, MA)
- …details are addressed, necessary corrections are made, and quality is maintained. + Customer Service : Can proactively seek out customer feedback, empathize ... customer workshops to align ITAM strategy with business transformation goals. + Develop and build, as directed, new...+ Collaborate with internal teams to evolve SHI's ITAM service offerings and delivery models. + Support sales teams… more
- Deloitte (Boston, MA)
- …promptly and professionally with users and support teams, ensuring a positive customer support experience . + Mentor less experienced analysts, promoting ... tax business with digital technology, consider working with the US Tax Transformation technology team. This is an exciting opportunity to support global execution… more
- Amentum (Boston, MA)
- …+ Military and/or federal civilian Information Technology experience + Experience working within leading IT service provider business development ... Amentum is seeking a **Business Development Lead for Digital Transformation ** . The Business Development Lead is a key member of the sales team, responsible for… more
- IQVIA (Boston, MA)
- …across a number of solution areas or "Centers of Excellence". Our **Enterprise Transformation ** team works closely with our clients in the life sciences industry to ... and challenges facing their organizations. Individuals within our Enterprise Transformation team will support multidisciplinary, cross-functional projects within our… more
- Wolters Kluwer (Waltham, MA)
- …is reimagining how we serve our global customers. The **VP** ** Customer Service Operations** will architect and lead the transformation of our service ... first operations. **Qualifications:** + **Proven** **Global Leadership:** 10+ years of customer service operations experience including experience … more
- Boston Public Schools (Boston, MA)
- …part-time, clerical or administrative work in which the major duties included payroll, customer service and/or computer experience in an office environment. ... position is a temporary vacancy covering for a payroll customer service representative on leave. The position...with job classification as it relates to the HR Transformation . Minimum Requirements (Education/ Experience /Skills) + Three (3)… more
- Citizens (Boston, MA)
- …identity solutions into platforms and services. - Engage with operations teams to support customer service and issue resolution related to identity and access. - ... Executive Level Overview We are seeking a visionary and execution-focused Head of Customer Identity and Authentication to lead the transformation of how… more
- J&J Family of Companies (Raynham, MA)
- …at https://www.jnj.com **Job Function:** Customer Management **Job Sub** **Function:** Customer Service Operations **Job Category:** People Leader **All Job ... evolve. + Provide key strategic insight and inputs for the development of Customer Service activities and strategies in support of Digital and Robotics… more
- Oracle (Boston, MA)
- …customer satisfaction, service level attainment and incremental revenue growth. The Customer Success Manager oversees customer experience through the ... accounts with a focus on continuous improvements to customer utilization and experience , facilitating contract renewals,...to and including healthcare CXOs and CIOs. * Prior experience with Oracle Health products and service … more
- Merck (Boston, MA)
- **Job Description** **Reporting to the CFA Strategy and Operations Lead, the Customer Facing Application (CFA) Strategy and Operations Senior Specialist executes the ... strategic roadmap for US Commercial customer -facing applications, including the evolution of Veeva and Veeva...The CFA senior specialist will directly contribute to the transformation to a bi-directional engagement model through our Veeva… more
- Oracle (Boston, MA)
- …set (Db, Fusion, OCI, on-prem) and ability to enable business process transformation discussions with the Customer and with internal teams. **Responsibilities** ... technical and non-technical staff at all levels of the Customer organization. + Understanding of CSS Service ...Service Portfolio (Cloud and On-prem). + Proven leadership experience with Oracle packaged applications, SaaS, OCI (IaaS, PaaS),… more
- allego (Waltham, MA)
- … interactions via Salesforce.com and ChurnZero Requirements + 1-2 years professional experience in customer service , client relations and/or account ... is a great entry point to Allego's award winning Customer Success team for someone who is friendly, tech...and engagement sa well as supplemental content creation and transformation + Work with Allego Product and Product Development… more
- Kyndryl (Boston, MA)
- …AI. The ideal candidate will have a strong background in Customer Experience , BPO models, and/or CCaaS transformation programs with a passion for driving ... contact center transformations. + Guide cross-functional consultants to design and implement customer experience (CX) transformation strategies. + Drive… more
- Cognizant (Boston, MA)
- …their subject matter expertise in hyperscale and hybrid cloud & Infrastructure solutions. Service Line Sales Specialist, partner with the customer to identify ... portfolio. . Partner with practices and delivery organization to co-define and drive transformation strategy and service offerings across all areas of Cloud,… more
- ThermoFisher Scientific (Cambridge, MA)
- … organization within MSD of Thermo Fisher Scientific strives to offer an outstanding customer experience for the entire life cycle of our products. The Sr. ... Manager, Field Service role will be responsible for delivering outstanding customer support for all North East Region accounts in the Americas Science region.**… more
- Amazon (Boston, MA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... we can't achieve in the cloud. Basic Qualifications - 5+ years of experience in cloud transformation implementation - Bachelor's degree in Computer Science,… more
- Amazon (Boston, MA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... Business, or related field; Master's degree preferred 3. 10+ years experience in enterprise cloud transformation initiatives involving C-suite executives… more
- Red Hat (Boston, MA)
- …+ Digital Transformation , DevOps, Application Modernization or similar consultative selling and service delivery experience + Experience as a leader of ... level + Technical Bachelors but MBA preferred with proven public speaking experience + Deep knowledge in digital transformation efforts, Platforming, DevOps,… more
- TD Bank (Boston, MA)
- …in delivering strong capital efficiency & positive impacts to the customer experience (Preferred) **Physical Requirements:** Never: 0%; Occasional: 1-33%; ... improvement opportunities, with measurable results and positive impact to Customer , Employee, capacity, service levels and/cost to...TD is deeply committed to being a leader in customer experience , that is why we believe… more
- Amazon (Boston, MA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... C-suite executives and key stakeholders to become a trusted advisor on cloud transformation initiatives. 7. Collaborating with AWS service teams to provide input… more