- CVS Health (Boston, MA)
- … champion for CVS Health's 9000+ retail stores. You will report to the Lead Director of Customer Experience , Enterprise Insights. The role supports ... collaborative and agile environment. **Position Summary** The Manager of Retail Customer Experience will have primary responsibility for the day-to-day… more
- Wolters Kluwer (Boston, MA)
- …-facing products & services and for internal business capabilities needed to deliver the customer experience . As the ** Director of Product Management,** you ... track progress. + Define product offerings, including scope of products and customer -facing SLAs. + Understand financial and operational performance of products; set… more
- Publicis Groupe (Boston, MA)
- **Company Description** **Job Description** ** Director , Customer Success - Loyalty & Customer ** **How You'll Make an Impact** As the Director of ... make an impactful difference at Epsilon: + **Work together win together:** As the Director of Customer Success for PeopleCloud Loyalty and Customer … more
- Santander US (Boston, MA)
- Director , Customer Insights Boston, United States of America ** Customer ** ** Director , Customer Insights** Santander is a global bank with over 160 ... global brand, our proprietary technology, and our passionate existing customer base. As the Director of ...with industry trends, emerging technologies and best practices in customer research Qualifications + 10+ years of experience… more
- Dynatrace (Waltham, MA)
- …and ensure flawless digital experiences. **Job Description** Dynatrace is seeking a Director of Customer Education, who will be responsible for designing, ... necessary to maximize their success with our product. The Director of Customer Education will lead a...experience (5 years) in a leadership role within customer education, with demonstrable results achieved at a SaaS… more
- Citizens (Westwood, MA)
- Description Audit Director - Treasury Solutions, Payments, and Enterprise Experience The Internal Audit team at Citizens is hiring an Audit Director to lead ... and execute complex audits for Treasury Solutions, Payments, and Enterprise Experience . The Audit Director will also lead payment-related audits across the… more
- Rocket Software (Boston, MA)
- …truly BELIEVE in what they're doing!** **Job Description Summary:** As the Senior Director Services Strategy, Customer Solutions Engineering (CSE), you will be a ... insights that inform decision-making, including profitability, consulting contribution, margin, customer engagement experience , and revenue optimization. Regularly… more
- Boston University (Boston, MA)
- About the Role Boston University Admissions seeks a Senior Assistant Director of Visitor Experience . The Senior Assistant Director has the primary ... over 80,000 visitors to campus annually. The Senior Assistant Director works closely with the Associate Director ...We are seeking a candidate who: + Has previous experience in customer service; + Has supervisory… more
- Forrester (Cambridge, MA)
- …at work. Join us and build an extraordinary future. **About This Role:** The Director of Customer Success Operations is responsible for managing aspects of the ... + 15+ years of relevant experience . + Prior experience in leading and/or building a customer success strategy and operations function. + A proven track… more
- ServiceNow, Inc. (Waltham, MA)
- …to dream big makes for great candidates. **The Position** We are seeking an experienced Customer Advocacy / Customer Marketing Director with a passion for ... partner across the business to deliver branded experiences and customer engagement campaigns to tell the stories of the...customer stories. + Strong Americas market knowledge with experience in a SaaS / Enterprise Software company +… more
- Staples (Framingham, MA)
- As the Director of Customer Ratings & Reviews,...or related field. * At least 8 years of experience in user generated content, ratings and reviews * ... you will lead a team responsible for reviewing, approving, and moderating customer ratings and reviews on our websites. You will oversee the development and… more
- Harvard University (Cambridge, MA)
- …on environmental health and safety compliance, effective "green" cleaning procedures and customer service skills. Provides support to the Director in managing ... and merit increase recommendations for exempt staff and presents recommendations to Director . + Optimizes customer feedback systems and measurement reports using… more
- Elevance Health (Boston, MA)
- …enterprise strategy on the future of work, workplace, and workforce by integrating the customer experience across value streams (eg Future of Care, Future of ... **Anticipated End Date:** 2024-11-04 **Position Title:** Experience Integration Director - Human-Centered Design...or related field and a minimum of 8 years experience related to customer and employee … more
- Dana-Farber Cancer Institute (Boston, MA)
- The Associate Director is responsible for providing leadership, strategic direction, and vision to the Access and Financial Engagement team with a focus on the ... patient pre-registration, insurance verification, and face-to-face interviews. The Associate Director will ensure a patient-welcoming environment and coordinate an… more
- State of Massachusetts (Boston, MA)
- …to the Executive Director as necessary. In addition, the Assistant Executive Director also oversees the customer service interactions of the Unit staff and ... as to timely process the renewal of qualified licensees. The Assistant Executive Director assists the Executive Director in the supervision and management of… more
- State of Massachusetts (Woburn, MA)
- …child support and municipal finance laws in ways that are innovative, customer -focused and transparent. *Division Overview* The mission of DOR's Child Support ... a wide variety of state agencies and private entities. * * *Regional Director /CSS Northern Regional Office** * The Massachusetts Department of Revenue Child Support… more
- Harvard University (Cambridge, MA)
- …encouraged to apply; we value employees with a willingness to learn: + Strong customer service skills + Project management experience + Demonstrated success in ... Department Office Location:USA - MA - Cambridge Business Title:Program Director , Executive EducationSub-Unit: Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :058Time Status:Full-time Union:00… more
- Boston College (Chestnut Hill, MA)
- …the current opportunity to begin (or return to!) your Boston College experience ! **Job Description** The Assistant/Associate Director of Annual Giving Reunion ... ability to articulate the case for annual support. The first level Associate Director position requires 2-3 years of professional experience in university… more
- Citizens (Westwood, MA)
- Description Audit Director - Operational Risk Management and Human Resources The Internal Audit team at Citizens is hiring an Audit Director to lead and execute ... and Human Resources at the enterprise level. The Audit Director will also provide guidance on Operational and Enterprise...or certification is a plus. + 12+ years of experience in an Internal Audit or risk management role… more
- Harvard University (Cambridge, MA)
- …capacity to assess priorities and to meet competing deadlines. + A strong customer service orientation with experience exercising diplomacy with high profile ... Contrib Department Office Location:USA - MA - Boston Business Title: Director , Research Facilitation and PlanningSub-Unit: Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :059Time… more