- Quickbase (Boston, MA)
- …troubleshooting experience within a hybrid Mac and Windows environment. Key Responsibilities: + Lead the IT Service Desk Team to ensure timely and ... for include: ticket management via Jira Service Desk , onboarding and offboarding processes, IT asset...one year in a leadership role, preferably overseeing a service desk or comparable team .… more
- Boston University (Boston, MA)
- …and a sense of purpose topped off with a touch of humor and frequent laughter. This Service Desk position is in Client Services & Support, a large team (100) ... to join the ranks of our highly dynamic, diverse team ! Individuals will have the opportunity to serve the...with a touch of humor and frequent laughter. This Service Desk position is in Client Services… more
- Robert Half Technology (Boston, MA)
- …effective issue resolution for clients. Key Responsibilities: + Oversee the daily operations of the service desk team . + Lead, mentor, and develop a team ... top-tier financial services firms and law firms, providing white-glove IT services. To further bolster their exceptional service...heart of the operation, leading, mentoring, and developing a team of 3 Service Desk … more
- Vaco (Boston, MA)
- …and technology organizations. The firm is currently ranked #1 Best in KLAS: Managed IT Services and has been repeatedly recognized as a top performer by KLAS in ... multiple categories, including #2 Best in KLAS: Partial IT Outsourcing (renamed Managed IT Services in...This person must provide exceptional call center support. Customer Service and Communication skills are a must and critical… more
- State of Massachusetts (Chelsea, MA)
- …and visitors to the Commonwealth of Massachusetts. *_About the Role_* The*EOTSS Service Desk team *is responsible for creating, troubleshooting, escalating, ... email, chat, or self- service portal within the IT Management system. Our team diagnoses and...and timely documentation of customer issues and resolution. The Service Desk is the first point of… more
- Harvard University (Cambridge, MA)
- … Service Desk Associates are the foundation of the Harvard Law School Service Desk support team . They provide high-touch technology support to our ... II Department Office Location:USA - MA - Cambridge Business Title: Service Desk Associate ISub-Unit: Salary Grade (https://hr.harvard.edu/salary-ranges#ranges)… more
- CAI (Boston, MA)
- …R3771 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Service Desk Analyst, you will be responsible for receiving requests ... **Job Description** We are looking for a bilingual customer service -oriented **Bilingual Service Desk Analyst**...**2nd shift** . **What You'll Do** + Provide General IT end-user support + Utilize excellent customer service… more
- Dana-Farber Cancer Institute (Boston, MA)
- …after-use cleaning, and technical troubleshooting issues of patient-use iPads. + Opening help desk tickets as needed and navigating IT issues with the support ... The Jimmy Fund Front Desk Clinic Coordinator reports to the Scheduling Supervisor...necessary. + Triaging issues as they arise, and opening IT tickets as needed. + Daily end of day… more
- Clean Harbors (Norwell, MA)
- …Positive and safe work environments + Manage the IT Help Desk team to provide excellent customer service and resolve all technical issues + Develop ... Manager** provides management support for the Clean Harbors IT Help Desk . This role is accountable...is accountable for the on-time delivery of incidents and service requests for employees across North America. The Help… more
- Robert Half Technology (Waltham, MA)
- …As a Help Desk Analyst, you'll be tasked with providing essential IT support to our team , with duties ranging from troubleshooting software issues ... Description We are in search of a Help Desk Analyst to join our team ...-related challenges. * Divide support responsibilities evenly among the team . * Maintain excellent customer service /client-facing skills,… more
- WSP USA (Boston, MA)
- …unified support structure consisting of a remote service desk , a self- service portal, and an onsite support team whose main mission is to independently ... wishes to be a leader in the quality of IT service offered to its employees by...+ A high-school diploma with A+, Network Plus Help Desk Institute or related certifications. A Bachelor's Degree in… more
- Cambridge Health Alliance (Cambridge, MA)
- Receptionist/Front Desk Apply Refer a Friend Back **Date Posted:** 10/02/2024 **Requisition Number:** 8263 **Location: Cambridge** **Work Days:** 8a or 8:30 to 4:30p ... Primary Care, you will be part of a dynamic team that values creativity and innovation. You will help...* Does not wait for someone to approach the desk , initiates contact with each person as he/she enters… more
- Boston College (Chestnut Hill, MA)
- …to multitask and work under stress and time pressures is also important. The **Help Desk Specialist** works as part of a team that provides technical support via ... to troubleshooting and decision making with an emphasis on superior customer service . Excellent verbal and written communications skills, including the ability to… more
- Robert Half Technology (Woburn, MA)
- …a Help Desk Analyst II, you will play a pivotal role in our IT support team , providing critical assistance in various areas including laptop deployment and ... migration, Windows Hello setup, general helpdesk support and customer service . Responsibilities: * Oversee the configuration and deployment of...minimum of 3 years of experience in a Help Desk Analyst role or similar IT support… more
- Sedgwick (Boston, MA)
- …Great Place to Work(R) Most Loved Workplace(R) Forbes Best-in-State Employer Experienced Property Desk Adjuster - Must have a Hawaii License **PRIMARY PURPOSE** : To ... are required. **Experience** 3 years or more of Property Desk Adjusting **Skills & Knowledge** + Strong oral and...+ Demonstrated commitment to timely reporting + Strong customer service skills + Strong interpersonal skills + Attention to… more
- Sedgwick (Boston, MA)
- …to work. Great Place to Work(R) Most Loved Workplace(R) Forbes Best-in-State Employer Desk Adjuster - French Speaking **PRIMARY PURPOSE** : To handle losses and ... + Demonstrated commitment to timely reporting + Strong customer service skills + Strong interpersonal skills + Attention to...skills + Ability to work independently or in a team environment + Ability to meet or exceed Performance… more
- Public Consulting Group (Boston, MA)
- …visit www.publicconsultinggroup.com . **Duties & Responsibilities** * Provides excellent customer service to all customers. * Fields incoming help requests from end ... prioritize and execute tasks in a high-pressure environment. * IT Support relating to technical issues involving Microsoft's core...to the office or elsewhere may be required for team meetings, client meetings, etc. We are accepting applications… more
- Wayfair (Boston, MA)
- …and cloud services. We are looking for Co-ops for: IT AV Tech Co-ops, IT Onboarding Co-ops, and Service Desk Co-ops. Please see the specific job ... 2025 - June 20, 2025 Employee Tech is Wayfair's IT Department. The team is on a...within the IT process is a plus Service Desk Co-op As a Service...IT process is a plus Service Desk Co-op As a Service Desk… more
- Rocket Software (Boston, MA)
- …understanding and analysis of key performance indicators (KPIs) for the broader IT team , senior leadership, and rocketeers. Upon non-achievement of targets, ... they're doing!** **Job Description Summary:** As the Manager of IT End User Experience (EUX) with Rocket Software, you...Qualifications:** + Three (3) to five (5) years of Service Desk Leadership experience with a demonstrated… more
- Boston University (Boston, MA)
- …are typically 09:00AM-05:00PM Eastern Time. At WBUR, our Engineering, Operations & IT department is pivotal to maintaining and advancing the technical infrastructure ... digital platforms, and communication networks. Within this department, our Operations team is comprised of three individuals and the Operations Manager. This… more