- Bright Horizons (Newton, MA)
- The IT Service Desk Team Lead at Bright Horizons plays a critical role in providing advanced technical support to our internal users through direct ... engagement on tickets, service level monitoring and team mentorship. They...an industry specific, post-secondary program with a focus on IT . Bachelor's Degree in Computer Science, Information Technology, or… more
- Boston University (Boston, MA)
- …and a sense of purpose topped off with a touch of humor and frequent laughter. This Service Desk position is in Client Services & Support, a large team (100) ... to join the ranks of our highly dynamic, diverse team ! Individuals will have the opportunity to serve the...and second level technology support for 200+ IS&T provided IT services, while providing a positive experience for our… more
- Robert Half Technology (Boston, MA)
- …effective issue resolution for clients. Key Responsibilities: + Oversee the daily operations of the service desk team . + Lead, mentor, and develop a team ... top-tier financial services firms and law firms, providing white-glove IT services. To further bolster their exceptional service...heart of the operation, leading, mentoring, and developing a team of 3 Service Desk … more
- Beth Israel Lahey Health (Charlestown, MA)
- …GED required. 2. 3-5 years related work experience required in 3 plus years of Service Desk / IT Support experience supporting a large enterprise of end users ... includes logging, triaging, resolving, and timely follow up of service requests/incidents. The Senior Service Desk...orders or alerts by creating an incident/request using the IT Service Management Suite provided in an… more
- CAI (Boston, MA)
- …R3296 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Service Desk Analyst, you will be responsible for receiving requests ... needed to solve requests. **Job Description** We are looking for a bilingual customer service -oriented **Bilingual Service Desk Analyst** to provide Level 1… more
- GovCIO (Boston, MA)
- …+ Bachelor's with 8+ years (or commensurate experience) + 8+ years leading help desk and service desk teams. Required Skills and Experience + ... Desk Manager will manage and lead the help desk teams and coordinates complex IT projects...and new products in development projects. Manages a project team comprised of a multidisciplinary staff. Reviews, manages and… more
- Dana-Farber Cancer Institute (Boston, MA)
- …after-use cleaning, and technical troubleshooting issues of patient-use iPads. + Opening help desk tickets as needed and navigating IT issues with the support ... The Jimmy Fund Front Desk Clinic Coordinator reports to the Scheduling Supervisor...necessary. + Triaging issues as they arise, and opening IT tickets as needed. + Daily end of day… more
- Clean Harbors (Norwell, MA)
- …Positive and safe work environments + Manage the IT Help Desk team to provide excellent customer service and resolve all technical issues + Develop ... Manager** provides management support for the Clean Harbors IT Help Desk . This role is accountable...is accountable for the on-time delivery of incidents and service requests for employees across North America. The Help… more
- Cambridge Health Alliance (Cambridge, MA)
- Receptionist/Front Desk Apply Refer a Friend Back **Date Posted:** 11/04/2024 **Requisition Number:** 740 **Location:** CHA Cambridge Hospital **Work Days:** Monday ... * Does not wait for someone to approach the desk , initiates contact with each person as he/she enters...interpreter as needed. * Responds to telephone inquiries regarding IT /telecomm services, hospital services and directions to CHA locations… more
- Marriott (Boston, MA)
- …all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine ... Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance...beyond, enjoy being part of a small yet ambitious team , and love learning how to always improve -… more
- Wayfair (Boston, MA)
- …and cloud services. We are looking for Co-ops for: IT AV Tech Co-ops, IT Onboarding Co-ops, and Service Desk Co-ops. Please see the specific job ... 2024 - June 20, 2025 Employee Tech is Wayfair's IT Department. The team is on a...within the IT process is a plus Service Desk Co-op As a Service...IT process is a plus Service Desk Co-op As a Service Desk… more
- Nuvera Fuel Cells, LLC (Billerica, MA)
- …of the organization's IT systems. Essential Job Responsibilities: + Provide IT help desk support as assigned, resolving hardware, software, and network ... Job Title IT Analyst Contractor Job Category Information Technology Job...department challenges. + Excellent interpersonal, problem solving, and customer service skills needed. + Self-starter and team … more
- Tufts Medicine (Boston, MA)
- …"on call". Ensures customer satisfaction throughout all support processes. Collaborates with Service and Help Desk management on potential improvements. 3. ... systems and a plan for continuous improvement of the service levels and roadmap applying best practices. 7. Manages...management activities. 8. Inspires and develops an inclusive, talented team of IT staff. Provide coaching and… more
- Boston University (Boston, MA)
- …are typically 09:00AM-05:00PM Eastern Time. At WBUR, our Engineering, Operations & IT department is pivotal to maintaining and advancing the technical infrastructure ... digital platforms, and communication networks. Within this department, our Operations team is comprised of three individuals and the Operations Manager. This… more
- GovCIO (Boston, MA)
- …hiring for a Customer Support Professional to provide outstanding desk -side support, regularly scheduled backups, network storage allocation, and preventative ... an active Secret clearance.** **Responsibilities** + Provide outstanding support desk -side support, regularly scheduled backups, network storage allocation, and… more
- Parker Hannifin Corporation (Woburn, MA)
- …operations. Responsibilities: + Managing incidents and requests in coordination with global IT service desk , utilizing ITIL foundational principles. + ... Digital & IT Analyst Location : Woburn, MA, United States...least 2 years of experience in a support or service role, actively interacting with customers on a regular… more
- ThermoFisher Scientific (Plainville, MA)
- …+ Level 2/3 support for PC, Printer, Scanner, Phone (Remotely unresolvable by Service Desk ) + Snow queue management (review queue, self-assignment of tickets, ... + Able to perform the following without direct involvement from manager, senior team member, or lead + Provide resolutions for users for Corporate applications and… more
- Wolters Kluwer (Waltham, MA)
- …customer prepare and export reports; and forwarding client requests to internal resources (eg, team lead, IT ). * **C** **ont** **r** **i** **b** **ut** **e** **s ... or equivalent. Bachelor's Degree preferred. **Experience:** 2+ years business-to-business customer service or help desk experience, including: * Working with… more
- Ford Motor Company (Boston, MA)
- …users relying on our IT resources and thousands of contacts to our service desk every month, this transition is a significant step towards improving the ... customer sentiment, and design integrated tech experiences by bringing IT Service Lines together to solve customer...resource groups * Paid time off for individual and team community service * A generous schedule… more
- Commonwealth Care Alliance (Boston, MA)
- …and thrive in a challenging work environment, you could be a great addition to our team . Ability to service our members in Spanish as well as English is a ... all those involved in CCA members' care. The Member Service Representative (MSR) is responsible to provide a best-in-class...to have a solid understanding of operational, telecom, and IT related systems specific to contact centers in the… more