- Beth Israel Lahey Health (Charlestown, MA)
- …not just taking a job, you're making a difference in people's lives.** The Service Desk Analyst is responsible for delivering world-class support services ... (BILH) entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 1...and timely follow-up of service requests/incidents. The Service Desk Analyst interacts with… more
- State of Massachusetts (Chelsea, MA)
- …End User Support Contact Center. The primary role of the Service Desk Analyst is to handle the processing of Tier 1 support and infrastructure calls. The ... *About the Role:* EOTSS is seeking to hire a * Service Desk Analyst * to join...through phone, email or work management system for all Tier 1 calls.** * Perform all Tier … more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- The Tier 2 Technical Support Operations Analyst will...and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team ... engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change… more
- Zones LLC (Boston, MA)
- …assistance to end-users experiencing difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve ... Mass client via telephone, chat and email support + Tier 1 support including triage and basic troubleshooting. Technicians...products and services + Experience working on a help desk / service desk handling tickets preferred… more
- State of Massachusetts (Boston, MA)
- …Active Directory, Azure/ Entra ID and Office 365 * Prior experience with service desk software. Preferred Qualifications: * Experience in Higher Education * ... backgrounds, nationalities, and roles. **Job Description:** Official Title: Endpoint Management Analyst Weekly hours: 37.5 hours Salary range: $73,000 to $77,000… more
- TEKsystems (Needham, MA)
- …3 onsite colleagues in Needham, 5 onsite colleagues in Vancouver, BC, and an outsourced Tier 1 remote service desk . The team supports laptops, mobile ... This individual will work onsite 100% as the primary Tier 1 Technician for the Needham office. S/he will...conference room A/V systems, and print/copy management. The IT Service Desk Technician will be responsible for… more
- AeroVironment (Wilmington, MA)
- …documentation reviews to validate company policies, procedures, and requirement are met + Tier 2 Cyber help desk duties, including handling issue escalation and ... **Worker Type** Regular **Job Description** **_Summary_** The Cyber Security Analyst II is a crucial junior to mid-level contributor that is required to operate with… more
- TEKsystems (Cambridge, MA)
- …& ITSM Participation . Accurately document incidents, requests, and resolutions in the service desk system . Contribute to knowledge base articles and ... Key Responsibilities End-User Support & Issue Resolution . Provide Tier 1 and Tier 2 deskside support...processes and workflows . Support ongoing improvements to the service desk and ITSM platform Additional Skills… more