- Insight Global (Boston, MA)
- …Desk Analysts to join their 365, 24x7 Level 1 Service Desk for roughly...has their own Desktop techs as well as a Tier 2 Service Desk team ... Technical Degree OR equivalent experience as a Service Desk Analyst or Technical Support ( 1 -2+ years) - Proven expertise with positive customer service … more
- State of Massachusetts (Chelsea, MA)
- …assistance within the End User Support Contact Center. The primary role of the* Service Desk Analyst*is to handle the processing of Tier 1 support and ... the Commonwealth of Massachusetts. EOTSS is seeking to hire*two (2)** Service Desk Analysts*that will act as the...through phone, email or work management system for all tier 1 calls. * Perform all … more
- TEKsystems (Allston, MA)
- Description The Tier 1 to Tier 2 Service Desk Analyst will provide technical support to users and systems within a manufacturing environment. The ... for candidates with O365 administrative experience. Key Responsibilities: Provide Tier 1 and Tier 2...of ticket requests, ensuring timely resolution and excellent customer service . Support and manage Active Directory, Windows OS desktop,… more
- State of Massachusetts (Chelsea, MA)
- …business owners and visitors to the Commonwealth of Massachusetts. The *EOTSS Service Desk Team* is responsible for creating, troubleshooting, escalating, and ... and timely documentation of customer issues and resolution. The Service Desk is the first point of...through phone, email, or work management system for all tier 1 calls. * Perform all … more
- State of Massachusetts (Boston, MA)
- …Systems and Technology* **Organization:** **Off of the State Comptrollers* **Title:** * Service Desk Analyst* **Location:** *Massachusetts-Boston- 1 Ashburton ... *OFFICE of the COMPTROLLER (CTR)* * * * Service Desk Analyst, EDP II* *...or escalation of reported issues. . Diagnose and troubleshoot Tier 1 hardware, software, and network issues,… more
- Beth Israel Lahey Health (Charlestown, MA)
- …its affiliates. Using the Information Technology Service Management suite provided, this Tier 1 support position is responsible for all aspects of customer ... job, you're making a difference in people's lives.** The Service Desk Analyst is responsible for delivering...accuracy of all logged information. + Responsible for Level 1 support providing basic to intermediate support. Exceeds end-user… more
- Zones LLC (Boston, MA)
- …assistance to end-users experiencing difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve or escalate ... Mass client via telephone, chat and email support + Tier 1 support including triage and basic...products and services + Experience working on a help desk / service desk handling tickets preferred… more
- Beth Israel Lahey Health (Charlestown, MA)
- …support services across all BILH entities and its affiliates. Using the Information Technology Service Management suite provided Tier 1 support position is ... find answers from documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of constant learning, curiosity,… more
- Candela Corporation (Marlborough, MA)
- …their practices, and the patients they treat. **Overview** Candela is seeking a Senior Help Desk Specialist to provide Tier 1 - Tier 3 advanced ... and monitoring system health. . Serve as anescalation point ( tier 2 and 3) for the helpdesk team to...with fellow staff to get updates and discuss IT service or support-related matters. . Some shift work may… more
- SHI (Boston, MA)
- …weekly timesheets. + Align with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + ... with business objectives. + Contribute, develop, and take lead on service improvement initiatives, collaborating with internal/external customer and ensuring timely… more