- Amazon (Seattle, WA)
- Description This Senior Manager , Program Management, US Customer Experience will be the leader of the US Customer Experience (CX) Team working ... (CS) Operations teams in order to deliver a high-quality customer experience within a rapidly expanding geography....track record of customer satisfaction successes - Experience in a senior leadership position requiring… more
- Amazon (Bellevue, WA)
- …world's most customer -centric company? Then come soar with Amazon Air! AIR Customer Experience Strategy, Insight and Program team's vision is to advocate for ... improvement, providing insights through data driven reports to identify customer experience trends, and coordinate the interests...(PTO) - 401(k) Plan Key job responsibilities As a Senior Manager leading an CX Strategy, Insight… more
- Amazon (Seattle, WA)
- …(CS) organization is looking for a dynamic, organized self-starter to help define the customer experience , and develop the expansion planning needs for the CS ... Customer Experience (CX) program team and operations...Amazon's customers across the Americas Emerging region. This Program Manager is a key member of the Customer… more
- Amazon (Seattle, WA)
- Description Amazon Customer Service (CS) is looking for an experienced Senior Program Manager to join Amazon Stores Global Quality (SGQ) team. In this role, ... several key programs and influence multiple cross-functional teams' roadmaps to drive customer experience improvements and defect elimination. You will be… more
- Amazon (Seattle, WA)
- Description The Senior Program Manager , Americas Customer Experience , is a core member of Amazon's Worldwide Customer Service organization. This team ... data into actionable user stories. Identify opportunities for improving the overall customer experience , focusing on processes and policies impacting customer… more
- Amazon (Seattle, WA)
- Description The Search Customer Experience team is responsible for worldwide customer facing search features on desktops, tablets, and mobile devices. We ... thoughtfully design the shopper experience from the moment a customer clicks...and yearly strategic documents to leaders up to the Senior VP level. You should love the challenge of… more
- Amazon (Seattle, WA)
- …AWS Marketing Customer Experience team is seeking a highly skilled Senior Technical Program Manager who will own the full program responsibilities for ... development team(s) that would be affected, and the product manager for that area, if one exists to simplify...team We are dedicated to raising the bar of customer experience through accelerated delivery of consistent,… more
- Amazon (Seattle, WA)
- Description The team is responsible for the customer experience across a growing and strategic segment of products. From finding larger, more expensive products, ... obsessed and data driven candidate to improve the Customer experience , by leading strategic initiatives to...with feature delivery and tradeoffs of a product - Experience as a product manager or owner… more
- Amazon (Seattle, WA)
- …& Software Our goals include providing the best vendor experience , a rewarding Senior Customer Success Manager experience , and ultimately to enhance ... long-term strategic impact on customers and businesses? As a Senior Customer Success Manager with...influencing growth across their businesses on Amazon.com and improving end- customer experience . You will provide data driven… more
- Amazon (Seattle, WA)
- …The AWS Executive Sponsorships Program team is seeking an exceptionally motivated, customer -obsessed Program Manager with experience developing and executing ... 1:1 peer-to-peer relationship with the goal of driving the customer 's success and cloud adoption. The program helps create...strategy, end to end delivery, and communicating results to senior leadership - Experience using data and… more
- Amazon (Seattle, WA)
- …& Operations Team is seeking an experienced, motivated, data-driven Sr . Product Manager for Customer Experience . This individual will lead our strategic ... will work to define and identify top CX opportunities to improve customer trust and discoverability (including from idea/PRFAQ, to roadmap prioritization &… more
- Amazon (Bellevue, WA)
- …and report progress to senior leadership and stakeholders. Your ability as a Sr . Program Manager to take large complex projects and break them down into ... Description Join us for a unique opportunity as the Sr . Program Manager to bring new Alexa...you will have an enormous opportunity to influence the customer experience of cutting edge products that… more
- Amazon (Seattle, WA)
- …is looking for a strong Sr . program manager to re-shape next level customer experience on our stores. We expect the leader to define end to end program ... authority. * Set up mechanisms to track performance of customer returns metrics and goals, identify trends, measure the...senior leadership - 2+ years of data analysis experience - 2+ years of leading large complex programs… more
- Amazon (Seattle, WA)
- …into the support experience , associate performance, and operational efficiency. As the Sr . Program Manager , VOC, you will leverage this technology to develop ... and make history. Amazon is seeking to hire a Sr . Program Manager to join the Amazon...balance strategy and execution for broad projects, have strong customer experience knowledge, have a background work… more
- Amazon (Seattle, WA)
- Description Sr . Customer Solutions Manager Are you customer obsessed, speak cloud, and want to help customers build at unbelievable scale? Come join a ... possibilities leveraging AWS. As an Amazon Web Services (AWS) Sr . Customer Solutions Manager you...them. You should be passionate about delivering a great customer experience by deploying AWS solutions and… more
- Amazon (Seattle, WA)
- …and generative AI (GenAI) to deliver a step change in Field productivity and customer experience . Key job responsibilities You will be responsible for diving ... of 1P and 3P platforms. The AFX (AWS Field Experience ) team with in SMGS, is looking for a...in SMGS, is looking for a passionate, innovative, committed Sr . Technical Program Manager (TPM). As a… more
- Amazon (Seattle, WA)
- Description AWS is seeking a strategic and customer -centric Sr . Market Research Manager to drive insights that shape our future product roadmaps and ... narratives that guide decision-making across AWS product and marketing teams. As a Sr . Market Research Manager , you'll collaborate closely with product managers,… more
- Amazon (Seattle, WA)
- …improving customer trust throughout every stage of the shopping experience . We continuously innovate in terms of research methodology and developing solutions ... Description The Customer Trust Perception team works to ensure that...to scale our impact. We are looking for a Sr . Program Manager to join our team!… more
- Amazon (Seattle, WA)
- …done? Are you passionate about improving customer experience ? We are seeking a Sr . Product Manager to join the Voice of Customer (VOC) team within ... with feature delivery and tradeoffs of a product - Experience as a product manager or owner...- 3+ years of end to end product delivery experience - Experience in influencing senior… more
- Amazon (Seattle, WA)
- …for Sr . Technical Program Managers who are passionate about customer 's end-to-end shopping journey, leading large and complex multi-team projects through the ... entire software development life cycle. As a Sr . Technical Program Manager , you will work...- Manage cross-team dependencies, risks, and tradeoffs against developer experience and time to delivery - Drive engineering and… more