- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 - service - desk ... a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
- General Dynamics Information Technology (Washington, DC)
- … / HELP DESK ANALYST WILL MAKE AN IMPACT: * Providing program support as a Tier 2 Service Desk Technician. Delivering excellent customer service ... Clearance Level: Active Top Secret\DOE Q * Location: On Customer Site, This service desk is 24/7/365, shift work may be required le)** The likely hourly rate… more
- Insight Global (Washington, DC)
- Job Description Insight Global is looking for a Tier 1/ Tier 2 Service Desk Specialist who has a TS/SCI to support a government customer in the ... coming in. They will troubleshoot tickets, and escalate to tier 3. We are a company committed to creating...factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst Arlington, VA .... service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains ... Integration, IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance… more
- Leidos (Rockville, MD)
- …who provide unmatched support to our clients. **Primary Responsibilities** **:** + Provides Help/ Service Desk support to end users on a variety of issues. ... impact? Leidos currently has an opening for a **Help Desk Analyst ( Tier 1)** . This is...job. **Please Note:** **This position is covered under the Service Contract Act and is subject to minimum wage… more
- SAIC (Arlington, VA)
- …the Department of Defense, SAIC is seeking a highly skilled and dynamic ** Service Desk Operations Deputy** to support Tier 0-3 Service Desk ... build, and maintain an overall Advana Service Desk operations plan. + Provide Tier 0:...improve internal policies, SOPs, and the Service Desk Playbook for Tiers 1, 2 , and… more
- Amentum (Washington, DC)
- …your colleagues and look forward to supporting our customers professionally. Responsibilities: + Provide Tier 2 IT desk side and/or call center support to ... Amentum is seeking ** Tier 2 ** **IT Support Technicians** to...current knowledge of relevant technology as assigned + Assist Service Desk with answering phones when needed… more
- COMSO, Inc (Fort Meade, MD)
- Help Desk Level 2 (PIPELINE) - TS/SCI w/ Polygraph FORT MEADE, MD (http://maps.google.com/maps?q=FORT+MEADE+MD+USA+20755) Description COMSO, Inc. is a powerhouse ... 10 hour a day Shift (0600 - 2200) Help Desk support as defined by first response/ Tier ...1 support. + Work with a small team providing service availability monitoring and help desk support… more
- TekSynap (Silver Spring, MD)
- …in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3. + Research questions using available information ... days of hire) **Overview** We are seeking a Deskside Tier 2 Technician to join our team...FDA in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service… more
- TekSynap (Arlington, VA)
- …+ Oversee all tasks related to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier -II Work Center support to receive and ... the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary...management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and… more
- General Dynamics Information Technology (Washington, DC)
- … DESK ** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician. + Delivering excellent customer service ... **US Citizenship Required:** Yes **Job Description:** This position has 2 set weekly schedule options:** **Option 1: Midnight to...weekly shifts** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk… more
- General Dynamics Information Technology (Arlington, VA)
- …our differentiator. We are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier II support to users. To ... Help Desk **Skills:** Customer Service ,Help Desk Operations,IT Service Desk ,IT Troubleshooting,Technical...modify, and repair computer hardware and software. + Provide Tier 2 IT operations control support using… more
- Leidos (Washington, DC)
- …facilities in Washington, DC.** The Manager will lead an ITIL-aligned hybrid service desk team consisting of onsite and remote Tier 1 Help Desk ... **Description** **Leidos has an exciting Service Desk and Incident Manager position...+ Develop daily, weekly, and monthly reports on help desk team's productivity + Document Tier I… more
- MPR Associates (Alexandria, VA)
- …ensure timely resolution and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and ... consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT...user incidents and requests, resolve a variety of technical tier 1 and tier 2 … more
- Georgetown Univerisity (Washington, DC)
- …At Georgetown, students learn the law in the place where laws are made. The Tier 2 Support Technician works in a team environment to provide quality customer ... computer problems, documenting and communicating activities and solutions within our service desk ticketing system and knowledge base as well as directly to… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- … Tier 1 support for all environments and networks supporting end users. + Route Tier 2 /3 tickets to appropriate sustainment teams + Process all IT SM tickets ... all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk...area related to the labor category with at least 2 years' experience in providing Tier 1… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement We...3:30 PM weekend shift) The Enterprise Operations Center (EOC) Tier 1 System Support Analyst is part of the ... Enterprise Operations Service Desk staff supporting the agency's systems,...running Linux commands and working with Windows servers (> 2 years). + ITSM products (ie Remedy) CRQ/WO/INC/KMS management.… more
- SAIC (Washington, DC)
- …management t processes, ensure tickets are detailed appropriately and dispositioned in a timely manner. Tier 2 & Tier 3 Deskside Senior Level Support: + Lead ... **Description** Responsible for providing desk side support to end users for complex...hardware and software in a diverse environment. + Provides Tier 2 and Tier 3… more
- TAD PGS, Inc. (Washington, DC)
- …issues with hardware and software in a diverse MS Windows environment. + Provides Tier 2 deskside end user support including imaging , deployment, asset ... an outstanding Contract to Hire position for a Senior Desk Side Engineer to join a leading Company located...a very fast-paced environment. + Must have strong customer service skills and be able to multitask between hardware… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …Tier -II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for ... Facility Helpdesk, ensuring efficient handling of trouble tickets and service requests. + Ensure the CAB and helpdesk operations...management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk function and… more