- TekSynap (Silver Spring, MD)
- …to the Help Desk by creating, updating, and managing requests. + Meet First Call Resolution ("FCR") goals; suggest improvement to increase the FCR rate. + Provide ... with system information, changes, and updates to increase first call resolutions and Client service satisfaction. + Document and...Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users… more
- Amentum (Washington, DC)
- …professionally. Responsibilities: + Provide Tier 2 IT desk side and/or call center support to end users for software and hardware troubleshooting + ... Amentum is seeking ** Tier 2** **IT Support Technicians** to join our team and support our **Washington, DC** customer. We are looking for team members who… more
- Georgetown Univerisity (Washington, DC)
- …At Georgetown, students learn the law in the place where laws are made. The Tier 2 Support Technician works in a team environment to provide quality customer ... service and support within the Information Systems Technology department at the Law Center . The Technician duties include, but are not limited to: + Install,… more
- KeenLogic (Washington, DC)
- …of technician support + Serve as the technical resource and solution-provider for the Call Center support team + Work closely with other HIR groups to ... Mobile operating systems, ie iOS, Android + 3+ years' experience in a Tier 2 support role + 2+ years' experience supporting and knowledge of the Mac operating… more
- TekSynap (Rockville, MD)
- …& Qualifications** The Tier I-NOC Technician provides Network Operations Center support and front-line communications, monitoring, support , diagnosis, ... TEAMS, MS Exchange Management Console, Internet Explorer. + Provide Tier I support to resolve problems on...Medium-High + Work schedule: Evening, overnight, weekend, holiday and on- call work is required. Flexible and able to work… more
- TAD PGS, Inc. (Laurel, MD)
- …desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk; + You will create, maintain, and ... Criteria: + Must have at least 4 years related Tier 2 Enterprise IT Technical support experience...complete critical work and/or troubleshooting and work in a call center environment that requires sitting for… more
- TEKsystems (Halethorpe, MD)
- …a USB headset will also be provided. Skills call center customer service, call center operations, phone support Top Skills Details call center ... and/or resolve issues. Experience: 1-2 years of helpdesk / call center experience 1-2 years of experience... customer service, call center operations,phone support Additional Skills & Qualifications Service Desk experience Experience… more
- TekSynap (Arlington, VA)
- …and user resources. + Oversee the Tier I Call Center , Tier II Deskside and Remote Support , and other optional task areas to ensure compliance with ... incident management, service requests, and problem resolution with internal and external support teams. + Monitor service desk metrics, including average speed to… more
- SAIC (Washington, DC)
- …moved to the knowledge management repository. + Act as on-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours (ie, Hands-on ... status + Escalate - Contact and liaison with DOT Tier III teams, open and assign ITTSM tickets. Open...a minimum of 5 years of related experience providing support to an enterprise operation center , monitoring… more
- Koniag Government Services (Washington, DC)
- … is provided at the Atlanta Regional Office, which is also a Home Ownership Center (HOC) office and remote support for users located at other field offices ... communication with the HUD Region 4 IT Director. + Tier II (HUD Headquarters (HHQ)) Support Staff:...Tier Zero (0), Tier One (1), Tier (2), Tier Three (3), on- call… more
- CVS Health (Annapolis, MD)
- …attendance is an essential function of the position. Required Qualifications: + 1+ years of call center phone support experience. + 1+ years of experience ... personal, convenient and affordable. **Position Summary** The IT Service Center Technician provides technical phone support for...issues. Acts as an intermediate hardware and software technical support resource. Escalates IT Tier 2 tickets… more
- fusionSpan (Rockville, MD)
- …customer service experience, with a strong preference for candidates with 2+ years of call center experience. + Experience with CRM systems, ERP, call ... 100% on-site, in our Rockville, MD headquarters Key Responsibilities: + Provide Tier I-II support by answering inbound calls and emails from members and state… more
- GovCIO (Camp Springs, MD)
- …Manage MacBook lifecycle, including decommissioning end of life devices. + Work with Apple support . + Provide on- call support by identifying, researching and ... Install operating system patches, upgrades etc. via SCCM Software Center + Provide remote support services for...+ Assist users with mobile communication devices. + Provide tier 2 support , including but not limited… more
- Brivo (Bethesda, MD)
- …in a case management system Qualifications + 3+ years of experience in technical support call center supporting hardware/firmware and UI applications + ... Support Representative interacts with Brivo's customers to handle Tier II issues and provide technical support ...handle Tier II issues and provide technical support in areas such as installations, maintenance, account and… more
- Fujifilm (Annapolis, MD)
- **Overview** The Senior Technical Support Engineer, MI - I ( Tier 1) provides highly visible remote technical support across our product lines for HCUS ... on more complex issue and is the second level support across our Synapse products. This engineer is expected...troubleshooting the issue. + Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a… more
- TAD PGS, Inc. (Laurel, MD)
- …desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk as needed. Basic Hiring Criteria: + ... have an outstanding Contract position for an IT Desktop Support Technicianto join a leading Company located inLaurel, MD....Must have at least 5 years of recent IT-related Tier 2 Enterprise technician work experience. + Must have… more
- Leidos (Odenton, MD)
- …Provide system support during maintenance, upgrades, and migrations, and provide on- call support to ensure system availability. + Create scripts in ... a secure RBAC environment. + Provide asset management workflow support + Perform end user Tier II...tasks, on site as required. + Manage a data center environment, including cabling, racking devices, and monitoring data… more
- Amazon (Columbia, MD)
- Description AWS seeks a highly motivated, top- tier Network Engineers for the Amazon Dedicated Cloud (ADC) Network Scaling and Deployment team. This critical role ... scalability and rapid resource provisioning. The role requires supporting 24/7 operations on- call rotation and the capability to work on-site for critical events or… more
- TAD PGS, Inc. (Laurel, MD)
- …work necessary hours to complete critical work and/or troubleshooting and work in a call center environment that requires sitting for extended periods of time ... work experience + Must have at least 5 years Tier 2 IT Technical support experience +...IT-related field. + Have 2+ years' experience in a call center environment and using system management… more
- TAD PGS, Inc. (Laurel, MD)
- …desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk. + Create , maintain, and modify ... work experience + Must have at least 5 years Tier 2 IT Technical support experience +...field. + Have 2+ years ' experience in a call center environment and using system management… more