- Insight Global (Cleveland, OH)
- …raised on ServiceDesk- Liaising, supervising and assisting visiting engineering and technical staff. - Progressing colleagues' Service Requests, according to ... Description Insight Global is seeking a motivated and energized Service Analyst to join a manufacturing company in the...ill be responsible for onsite IT support in a technical capability to help resolve colleagues IT related issues… more
- Parker Hannifin Corporation (Cleveland, OH)
- …Service Data Model (CSDM). This role requires a deep understanding of IT Service Management ( ITSM ) processes, data governance, and the ability to drive ... management, and asset management. + Ensure interoperability between the CMDB and other ITSM (IT Service Management) processes to support holistic service … more
- PNC (Strongsville, OH)
- …at layer 1 through 3. * Strong leadership skills with the ability to help lead technical situation calls and ensure that team is driving to root cause. ... problems. * Assists in the development and maintenance of technical , operational and service procedures, as well...Architecture, IT Environment, IT Industry: Trends & Directions, IT Service Management ( ITSM ), IT Standards, Procedures &… more
- Deloitte (Cleveland, OH)
- …international, to deliver Application Support for clients. + 5+ years of experience with ITSM processes, Service Level Agreements and KPIs + Drive SLA adherence ... positions in the marketplace and are routinely solving complex business and technical challenges with enterprise clients. Deloitte's Managed Services act as an… more