- Amazon (Seattle, WA)
- …is helping redefine the future of video advertising? Prime Video Ads is seeking to hire a Sr . Program Manager to join the PV Ad Product Program ... and own the Voice of Customer (VOC) program . Video advertising is rapidly evolving as customers shift...which positions us well for the long-term. As the Sr . Program Manager , VOC, you… more
- Amazon (Seattle, WA)
- …to drive the famous Andon Cord mechanism at Amazon. Key job responsibilities A Technical Program Manager (TPM) is responsible for the end to end delivery of a ... services to fulfill the vision of hub that channels voice of customer that enable business teams across Amazon...to work with a product or projects various Technical Program Managers and Development Managers to ensure that status… more
- Amazon (Seattle, WA)
- …improvements/impacts over time. * Develop and support the Field Champions program including charter, criteria, nominations, and recognition . Create opportunities ... place for AFX leadership and capability teams to leverage Voice of the Customer (VoC) in product design and...QBRs, OP1/2, etc and 3/foster a thriving Field Champions program to grow awareness and advocacy of AFX capabilities.… more
- Amazon (Seattle, WA)
- …program from end to end-- defining metrics and processes. As the Owner for the Voice of the Customer (VOC) program you will be responsible for developing a ... robust and cohesive VOC program that allows our organization to react to customer...strategic business guidance to leadership and will work with senior business leaders to set the vision, direction and… more
- Amazon (Seattle, WA)
- …a top destination for design talent. We are seeking a talented, creative, and experienced Sr . Program Manager of Communications to join our exciting team ... design and creative professionals on the planet. As a Sr . Program Manager for Communications,...and drive the community engagement roadmap, defining the tone, voice and communications infrastructure for the Amazon Design brand.… more
- Amazon (Seattle, WA)
- …to drive projects that have direct impact on the operational and financial results. The ABCS Sr . Program Manager - Operations, is a core member of ABCS ... Resolve (TTR), Follow up%, Thread stop rate. The ABCS Sr . PM is required to proactively engage with business...with business stakeholders across the company to leverage the voice of the customer, drive continuous improvement, and launch… more
- Amazon (Seattle, WA)
- …of being Earth's most customer-centric company. We are looking for a Customer Obsessed Sr . Program Manager leader with exceptional attention to detail and ... large high impact projects and synthesizing insights for Amazon Sr . Leadership updates on a regular basis. 2) They...for decisions. 3) Once a decision is made, the program manager will work to evolve a… more
- Amazon (Seattle, WA)
- …system disruptions and drive corrective actions to prevent recurrence. We are looking for a Senior Program Manager to help us gracefully manage change across ... program team's mission is to be the voice of self-service Advertisers within Amazon Advertising to deliver...product and program functions and contact center operations. The Sr… more
- Amazon (Seattle, WA)
- …investment in Amazon's technology through issue resolution and prevention. We're looking for a Sr . Program Manager to help build operational processes and ... quality, and scaling metrics among others 4. Ensure the voice of the Customer reflects through all program...strategy, end to end delivery, and communicating results to senior leadership - Experience working cross functionally with tech… more
- Amazon (Seattle, WA)
- …improve experiences for customers? The Amazon Fresh In-Store Product team is looking for a Sr Product Manager for Associate Tools. This role will own a core set ... to drive the implementation. Our team serves as the voice of the associate as we advocate for a...against a roadmap of features in partnership with Tech, Program and Operations Teams. The Sr . PM… more
- Amazon (Seattle, WA)
- …ISS develops products to support sellers and account managers and sales associates who support them. Sr Program Manager is a highly visible role and is a ... ISS business teams through product levers. This role requires exceptional program and project management skills, strong stakeholder management abilities and… more
- Amazon (Seattle, WA)
- …quality content, delivering personalized learning experiences, and measuring proficiency at scale. A Sr . Technical Program Manager in Talent Development will ... drive product and technical roadmaps. They will be the voice of customers and work with product and engineering...Basic Qualifications - 5+ years of technical product or program management experience - 7+ years of working directly… more
- Amazon (Seattle, WA)
- …To expand and innovate on this vision, WWDE is seeking a passionate, customer obsessed, Sr . Product Manager , Tech (PMT). Key job responsibilities As a Sr . ... purchasing experiences, and enabling others through our suite of voice of the customer tools. We build strategic technology...driving the product metrics. They will partner with WWDE program managers, various business teams, and our data and… more
- Amazon (Seattle, WA)
- …you passionate about improving customer experience? We are seeking a Sr . Product Manager to join the Voice of Customer (VOC) team within Worldwide Customer ... Service (CS) organization. We are a cross-functional product, program , science, and engineering team who own a suite...vision and product roadmap for Amazon's flagship suite of Voice of Customer (VOC) tools and services. You will… more
- Amazon (Seattle, WA)
- …to manage tooling for bulk customer resolutions. Key job responsibilities As a Sr . Product Manager you will lead requirements gathering, prioritization of ... purchasing experiences, and enabling others through our suite of Voice of the Customer tools. We build strategic technology...quality and performance. A day in the life The Sr . Product Manager needs to be an… more
- Amazon (Seattle, WA)
- …industry vertical. We are seeking a talented a results-driven, customer-focused, and innovative Sr . Product Manager to drive the development of these customer ... responsibilities Act as a business owner within a scope of work, representing the voice of the AB small business and individual professional customers in CA to… more
- Amazon (Seattle, WA)
- …using Artificial Intelligence? Then we're looking for you! We are seeking a Sr Product Manager -Technical to join the Customer Engagement Technology (CET) ... how we will use LLMs through touch, text and voice channels to solve customer problems through engaging with...going to a human. You will work closely with senior leaders across cross-functional stakeholder teams within Amazon to… more
- Amazon (Seattle, WA)
- Description Join our team as a Sr . Product Manager - Technical and drive the development of cutting-edge experiences for our global customers. In this role, you ... org, where we create best-in-class self-service automation experiences across voice and chat channels. To thrive in this role,...day in the life You will work closely with senior leaders across cross-functional stakeholder teams within Amazon to… more
- Amazon (Seattle, WA)
- …future is still to be defined? The Alexa Customer Journeys team is looking for a Sr . Product Manager - Technical with the passion to dive deep and drive impact ... high quality at speed and scale. * Represent the voice of customer through external and internal research and...engage with science and engineering teams daily, and update senior leadership on progress weekly. This is a high… more
- Amazon (Seattle, WA)
- …and operations network supporting Amazon's customers across the Americas Emerging region. This Program Manager is a key member of the Customer Service corporate ... program team. This team proactively engages with business stakeholders...with business stakeholders across the company to leverage the voice of the customer, drive continuous improvement, and launch… more