- Amazon (Nashville, TN)
- Description This Senior Manager , Program Management, US Customer Experience will be the leader of the US Customer Experience (CX) Team working ... (CS) Operations teams in order to deliver a high-quality customer experience within a rapidly expanding geography....track record of customer satisfaction successes - Experience in a senior leadership position requiring… more
- Amazon (Nashville, TN)
- …world's most customer -centric company? Then come soar with Amazon Air! AIR Customer Experience Strategy, Insight and Program team's vision is to advocate for ... improvement, providing insights through data driven reports to identify customer experience trends, and coordinate the interests...(PTO) - 401(k) Plan Key job responsibilities As a Senior Manager leading an CX Strategy, Insight… more
- Confluent (Nashville, TN)
- … Customer Success or Customer Support systems + Experience in Customer Success, Customer Experience , or Support Operations **Come As You Are** At ... Customer Solutions organization. We are seeking a Program Manager to join our CX Operations team, focused on...You Will Bring:** + 8+ years of Program Management experience + Strong project management and cross-functional collaboration skills… more
- Amazon (Nashville, TN)
- Description Amazon Customer Service (CS) is looking for an experienced Senior Program Manager to join Amazon Stores Global Quality (SGQ) team. In this role, ... several key programs and influence multiple cross-functional teams' roadmaps to drive customer experience improvements and defect elimination. You will be… more
- Amazon (Nashville, TN)
- Description The Senior Program Manager , Americas Customer Experience , is a core member of Amazon's Worldwide Customer Service organization. This team ... data into actionable user stories. Identify opportunities for improving the overall customer experience , focusing on processes and policies impacting customer… more
- Amazon (Nashville, TN)
- Description The team is responsible for the customer experience across a growing and strategic segment of products. From finding larger, more expensive products, ... obsessed and data driven candidate to improve the Customer experience , by leading strategic initiatives to...with feature delivery and tradeoffs of a product - Experience as a product manager or owner… more
- Mathematica (Nashville, TN)
- …is searching for a Client Experience (CX) Senior Analyst/ Sr . Manager ! The Client Experience Senior Analyst/ Sr . Manager works ... programs and data collection initiatives. We're looking for a Customer Experience Analysts who has a passion...Prepare and present regular reports and updates on client experience metrics, initiatives, and progress to senior … more
- Verint Systems, Inc. (Nashville, TN)
- …and professional growth opportunities. Learn more at www.verint.com . **Overview of Job Function:** The Sr . Customer Success Manager ( Sr . CSM) is a ... global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity...skills, striving to become a trusted advisor to the customer . The Sr . CSM is passionate about… more
- CBRE (Nashville, TN)
- …a candidate's education, training, and experience . The minimum salary for the Sr . Transaction Manager position is $100,000 annually or $48.08 per hour and ... Sr . Transaction Manager Job ID 184609...values. Anticipates potential objections and persuades others, often at senior levels and of divergent interest, to adopt a… more
- Amazon (Nashville, TN)
- …our programs * Drive cross-functional strategic initiatives to continuously improve the customer experience * Work-cross functionally to identify and build best ... Solutions (OTS) Command Center team is seeking an experienced Sr . Technical Program Manager . In this role...ownership of one or more organizational goals. As a Senior Technical Program Manager , you are accountable… more
- IQVIA (Nashville, TN)
- …real world. **Position Summary:** AllCare Plus Pharmacy, an IQVIA company, is seeking a Sr Care Manager Responsibilities will vary by program and its lifecycle. ... Sr Care Manager 's may be responsible for...Sr Care Manager 's may be responsible for contacting insurance companies to...degree or higher preferred. + Minimum of 2+ years' experience in customer service in a call… more
- Amazon (Nashville, TN)
- …Amazon shipping is seeking a strategic and results driven leader to join as a Sr . Program Manager to lead critical Program charters for our org. We are ... and lead initiatives to improve Address Code and Pickup Experience issues. You will have a detailed/analytical mindset as...analytical skills, and be an effective communicator. As a Sr . Program Manager , you will own the… more
- CBRE (Nashville, TN)
- …a candidate's education, training, and experience . The minimum salary for the Sr . Program Manager position is $120,000 annually and the maximum salary for ... Sr . Program Manager Job ID 186482...all areas within the function. Impact the achievement of customer , operational, project, or service objectives across multi-discipline teams.… more
- Amazon (Nashville, TN)
- …visible role, and key member of the Mechatronics and Sustainable Packaging, Customer Experience (MSP CX) organization. As a Sr . Program Manager , Business ... reporting on robotics deployment projects across multiple and competing workstreams. The Sr . Program Manager , Business Operations will be a results-oriented and… more
- Amazon (Nashville, TN)
- … Manager on our team, you will define and execute the roadmap for customer experience management products that are suited for all customer segments, ... are obsessed with our customers, and in Amazon Business Customer Support (ABCS), we make their experience ...with feature delivery and tradeoffs of a product - Experience as a product manager or owner… more
- Amazon (Nashville, TN)
- …are building mission-critical applications on top of AWS services. AWS is seeking a Sr . Customer Solutions Manager (CSM) to help customers realize sustained ... for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation for our customers… more
- Sunrun (Nashville, TN)
- …diversity, inclusion and belonging. **Sunrun is seeking a highly collaborative and proactive Sr . Affiliate Experience Manager to join our Affiliate Partner ... both Affiliates and end consumers into operational frameworks.** **The Sr . Affiliate Experience Manager will...Manager will utilize their B2B2C expertise to analyze customer experience metrics within our Affiliate network… more
- Amazon (Nashville, TN)
- Description Amazon is looking for a Sr . Pre-Construction Manager who will be responsible for project managing building industrial development including new ... utilities, sustainability, multi-disciplinary design management, and contract management. The Sr . Pre-Construction Manager is responsible for the planning… more
- Amazon (Nashville, TN)
- …for integration and delivery of solutions. Key tenants of this role include being customer obsessed over customer experience , cost optimization and process ... The Sub-Same Day (SSD) team is looking for a Sr . Program Manager with a delivery record... with a delivery record and proven project management experience to own and execute strategic, cross-functional operations and… more
- Amazon (Nashville, TN)
- …-centric company design, implement, and monitor risk mitigation strategies to improve the customer experience and protect Amazon's brand? In this role, you will ... business models, clearly and concisely communicate identified findings to senior leadership, and partner with cross-functional teams to design...duties as assigned A day in the life The Sr . Financial Review Manager will engage with… more